Troubleshooting Campaign Reports
From All n One's bxp software Wixi
My columns are blank?
These are usually List / Menu types. BE supports two values for list / menu types. The display value and the data value. Display value allows anyword to be displayed and the data value is what is stored in the datbase. Consider the following example:
Display = Blue Data = Blue
Display = Red Data = Red
Display = Green Data = Green
But you could set it up as
Display = Blu Data = Blue
Display = Rouge Data = Red
Display = Vert Data = Green
The agent would see the French, the database stores the English version.
You could also use this for codes, making life for the agent far more understandable.
Display = Brochure 123 - The Maldives Data = BRO123
Display = Brochure 234 - The Americas Data = BRO234
Display = Brochure 345 - Europe Data = BRO345
Most commonly people set up with a Display value but not a Data value. When this happens the report will show with no data in the column.
