Difference between revisions of "Case Reports - My Teams"
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+ | The following section reports on a particular team that has been set up within the system. | ||
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=='''My Team - Reports'''== | =='''My Team - Reports'''== | ||
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==='''My Team - Case Timing'''=== | ==='''My Team - Case Timing'''=== | ||
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*Select the dates in which to report from. | *Select the dates in which to report from. | ||
*Select the case in which to work on. | *Select the case in which to work on. | ||
*A report showing: | *A report showing: | ||
+ | # '''My Teams Case Duration time''' will be returned to the screen. | ||
+ | |||
+ | ==='''My Team - All ReOpened Cases'''=== | ||
+ | *Select the dates in which to report from. | ||
+ | *Select the case in which to work on. | ||
+ | *A report showing: | ||
+ | # All the reopened cases will be returned to the screen for that team. | ||
+ | |||
+ | |||
+ | [[Category:Module Specific:Case Management]] | ||
+ | [[Category:Module Specific:Data Profiling]] | ||
+ | [[Category:Topic:Case Management]] |
Latest revision as of 00:29, 10 November 2014
The following section reports on a particular team that has been set up within the system.
Contents
1 My Team - Reports
Within this section, there are seven sub-sections:
- My Team - Reminders
- My Team - Contacts
- My Team - Statistics
- My Team - Open Cases
- My Team - Exception Cases
- My Team - Case Timing
- All ReOpened Cases
1.1 My Team - Reminders
- Select the dates in which to report from.
- Select the case in which to work on.
- A report showing reminders for a list of users within the team will be returned to the screen for that period of time.
- The individual groups will also be listed.
1.2 My Team Contacts
- Select the dates in which to report from.
- Select the case in which to work on.
- A report displaying data for all users in the team will be returned to the screen.
- The casess associated with each user will be listed below their name.
1.3 My Team - Statistics
- Select the dates in which to report from.
- Select the case in which to work on.
- A report showing:
- Outcome breakdown
- Agent Breakdown
for everyone in the team will be returned to the screen.
- A table will also be displayed, showing:
- The agent name
- The amount of Web entries per user
- The amount of Updated records per user
- The total for all users
1.4 My Team - Open Cases
- Choose the case.
- A report showing the open cases, per team will be returned to the screen.
1.5 My Team - Exception Cases
- Select the dates in which to report from.
- Select the case in which to work on.
- A report showing:
- Case ID
- Incomplete cases
- Complete cases
- Contact Count
- Their Start/End Time Interaction
- Status of the case
- Duration of the case
for a list of users within that team will be displayed on the screen.
1.6 My Team - Case Timing
- Select the dates in which to report from.
- Select the case in which to work on.
- A report showing:
- My Teams Case Duration time will be returned to the screen.
1.7 My Team - All ReOpened Cases
- Select the dates in which to report from.
- Select the case in which to work on.
- A report showing:
- All the reopened cases will be returned to the screen for that team.