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| − | | + | = Overview = |
| − | = Introduction to the Internet =
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| − | == The browser ==
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| − | The '''Internet''' is a global network connecting millions of computers. It provides a variety of information and communication facilities, consisting of interconnected networks using standardised communication protocols. For more information on the Internet http://en.wikipedia.org/wiki/Internet
| + | If you're relatively new to the Internet, we provide a guide to some of the more commonly used terms that happen when using bxp [[Introduction_to_the_Internet]] |
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| − | An '''Internet Browser''' is a computer program that allows the user to view documents from the Internet. No actual document is ever viewed on the Internet, rather, a copy is downloaded to your device and the Internet Browser displays the content.
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| − | The content includes references to text, images, sound and video and is written in a special document language called '''HTML''' (HyperText Markup Language).
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| − | There are of course many different browsers available, the most popular being:
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| − | * Microsoft Internet Explorer http://windows.microsoft.com/en-ie/internet-explorer/download-ie
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| − | * Mozilla Firefox https://www.mozilla.org/en-US/firefox/new/?utm_source=firefox-com&utm_medium=referral
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| − | * Google Chrome https://www.google.com/intl/en/chrome/browser/
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| − | * Apple Safari http://www.apple.com/safari/
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| − | * Opera Opera http://www.opera.com/
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| − | Any device that can connect to the Internet will usually come with some form of browser preinstalled. For competition reasons, the European Union provides a browser choice website to allow you to select and install numerous browsers. http://www.browserchoice.eu/
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| − | The '''Browser Cache''' (commonly abbreviated to '''Cache'''), is a temporary holding area for documents, images and other media. For speed your computer stores a limited amount of images, so if you open a page again, that content does not need to be downloaded again, thus making document display faster.
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| − | '''Cookies''' are small text files which contain information such as usernames, passwords and other details, which are accessible by the Internet Browser. Cookies relieve your Internet Browser from repeatedly requesting the same details.
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| − | A '''Web Server''' supplies HTML documents to Internet Browsers. It is in effect a library of HTML documents, images and other multimedia which a user can browse. The Internet Server transfers the documents to the browser using a language / protocol called '''HTTP''' (HyperText Transfer Protocol) which is not encrypted. There is a secure version of the protocol called '''HTTPS''' which is encrypted.
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| − | '''Devices''' for connecting to the Internet include:
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| − | * Computers / PCs (Personal Computers)
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| − | * Laptops
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| − | * Smart Phones
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| − | * Notebooks
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| − | * Tablets
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| − | == Internet Speed ==
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| − | Different devices have different capabilities but, whilst the speed at which the document is displayed is to some extent reliant on the device, it is more dependent on the speed at which the document is transferred from the Internet Server to the Browser. To connect to the Internet, the device will need to connect your device to the services of an '''Internet Service Provider (ISP)'''. The speed of connection you have purchased will greatly affect the speed at which you will experience using Internet based solutions.
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| − | A useful tool for testing the speed of your Internet connection can be found at http://www.speedtest.net/
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| − | From customer feedback 2 Mb/s download speed provides the optimum BE experience however bxp will work on dial up speeds, i.e. 56.6 Kb/s
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| − | == Web servers ==
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| − | The collection of documents on an Internet Server is called a '''website''', effectively a collection of interconnected documents and multimedia. Since the primary use of the Internet is to visit websites it is commonly referred to as '''The Web'''. Each website on each web server has a unique '''web address''', usually found in the '''Address Bar''' of the browser, which usually takes the form of the http protocol, followed by :// followed by the name of the website, for example:
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| − | * http://www.google.ie for a standard connection
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| − | * https://ww3.allnone.ie/client/client_demo/ for a secure connection
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| − | Today’s browsers usually don’t need you to add the http:// part because they do it automatically. In addition they also now warn you when you’re interacting with a secure website such as your Bank.
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| − | A web address is usually found in the Address Bar of the browser. The technical name for a web address is a '''Uniform Resource Locator''' (URL).
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| − | == Browser capabilities ==
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| − | A single document on a website is called a '''Page''' and it can be shown in a '''Window''' or a '''Tab''' depending on the facilities of the browser. If a user '''tears away''' a tab it becomes a Window.
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| − | It is possible to Zoom in and out of a page to make the text bigger or smaller using the menu options in the browser or by holding down ctrl on the keyboard and rolling the mouse wheel forward.
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| − | There are a number of functions such as cut, copy and paste which are available through right click menus or using '''keyboard shortcuts''' which are combinations of keys.
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| − | When troubleshooting it can be useful to take a photograph of the computer screen, this is called a '''snapshot'''. By pressing the PrintScreen / PrtScrn button on the keyboard a snapshot is taken. This snapshot can then be pasted into programs such as Microsoft Word or directly into email programs such as Microsoft Outlook.
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| − | == Cloud computing ==
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| − | Wixi defines Cloud Computing as:
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| − | ''…a phrase used to describe a variety of computing concepts that involve a large number of computers connected through a real-time communication network such as the Internet. In science, cloud computing is a synonym for distributed computing over a network, and means the ability to run a program or application on many connected computers at the same time…
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| − | ''
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| − | Essentially it’s a large collection of computers connected together. Since it is not practical to draw all these connections a cloud image is used to represent them.
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| − | You can purchase three different types of service in the cloud:
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| − | * '''Infrastructure as a Service''' (IaaS) In brief, this is a net based computer which gives the purchaser direct control of the equipment.
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| − | * '''Platform as a Service''' (PaaS). Slightly less control than IaaS because the equipment is managed through a series of dashboards and control panels.
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| − | * '''Software as a Service''' (SaaS) where no equipment control is provided, you just access the service, for example Google’s. In the commercial world cloud based service is rented, not purchased like traditional software.
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| − | For more information on the differences between IaaS, PaaS and SaaS please see http://www.rackspace.com/knowledge_center/whitepaper/understanding-the-cloud-computing-stack-saas-paas-iaas
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| − | SaaS requires software to be first installed on the machines. This installation of software is usually an Internet browser. As most Internet connected equipment comes with this software installed, it is often referred to as preinstalled software. Other SaaS solutions require the user to install third party pieces of software to allow their solutions to work. If the SaaS solution can work using only the preinstalled browser, it is referred to as '''pure SaaS'''. Pure SaaS gives the user the feeling that it is instantly useable.
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| − | '''JavaScript''' is a computer programming language, which allows the contents of a HTML document to be dynamically changed. JavaScript has a number of roles, validation of content, moving items and real time alteration of content, amongst many features. For clarity, Java is completely different from JavaScript.
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| − | = bxp =
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| − | == bxp Terms ==
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| − | The flagship product of All n One is a pure SaaS solution called '''bxp software''' or '''bxp''' for short. You must be connected to the Internet and use a browser to use bxp.
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| − | '''bxp Client'''. An organisation that has purchased an instance of bxp.
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| − | '''User'''. An individual who uses bxp.
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| − | '''Module'''. A set of related functionality grouped together for convenience. bxp has a number of modules available to bxp clients, some of which are mandatory. For example, System Access Management which contains all the system security functions.
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| − | '''Section'''. A subsection within a module where the grouping of functionality is further grouped, for convenience.
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| − | '''Function'''. An individual operational activity within a section.
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| − | '''System Champion'''. A person or persons within the bxp Client organisation who have primary responsibility for the management of bxp and its content. Users within the bxp client requiring help will be directed to the System Champion.
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| − | New functions and revisions of bxp are introduced relatively frequently whilst major version changes are only releases are infrequent and occur generally annually. The '''bxp Release''' (bxpR) details are on every page at the bottom of every bxp screen. When a significant number of small changes are collated for release, these are collectively referred to a '''Service Enhancement Release''' (SER). Release and version details are found at the foot of every bxp page.
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| − | == bxp Elements ==
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| − | A Welcome Email is sent to users when their bxp account is created. It contains key details to assist the user with their login and the system can generate and send a welcome email whenever required.
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| − | NOTE: This requires a user email address to be included in the account details. | |
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| − | If no email address is supplied, no welcome email can be sent or it is the responsibility of the System Champion to deliver the log in information.
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| − | To log into bxp requires some form of unique identifier such as a user name and a password. The unique identifier can be a name, mobile number, email address or any other piece of uniquely identifying text. The BE Client decides what details are to be used. BE supports numerous security log in configurations and the system can be configured to demand more than two pieces of information, if required.
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| − | To '''Log In''' to BE, the user needs to go to the appropriate log in page and provide their username and password. Logging in can also be performed automatically.
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| − | The log in web address is quite long (deliberately so, to improve security) so it is advisable to create a '''shortcut''' on your desktop to speed things up. Alternatively you can set up a '''Favourite''' in your Internet Browser. Please refer to your browser help files for how to create a favourite.
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| − | '''Password changing''' is an essential security process, changing the initially supplied password to something more personal and more secure; you will be asked to change your password after you have logged in for the first time.
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| − | The '''Main Menu''' is the first page the user sees after logging into bxp and the way it looks will vary depending on the requirements of the bxp Client. For example, the '''Background''' image can be modified at system or even user level. A '''Style Sheet''' is a specially formatted document which dictates the fonts, sizes, colours and other layout specifications. BE comes with a number of prebuilt style sheets but users and BE Clients can add their own. The language of a style sheet is called '''CSS''' or Cascading Style Sheet.
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| − | For more information on Style Sheets http://www.w3schools.com/css/
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| − | The Interface of bxp is made up of a number of horizontal bars, '''Interface Bars''', which can be turned on and off. This allows extensive configuration of the interface so any BE Client can customise the system to their own requirements. For more information on Interface Bars [[Interface_Bars]]
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| | + | Using bxp requires an introduction to a number of basic terms [[Bxp_Basic_Terms]] |
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| − | When using bxp it is important to note that information is not saved until a “Save”, “Add”, “Edit” or “Delete” button is pressed.
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| − | == Recommended prerequisite training == | + | = Basic Tutorials = |
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| − | * Operation of the appropriate device, its keyboard and pointing device is essential.
| + | With the terms under our belts we can now start into some tutorials. |
| − | * Knowledge of the keys of the keyboard is required.
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| − | * Knowledge of the operation of Microsoft Word is required.
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| − | * Knowledge of the terms cut, copy and paste is required.
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| − | * Understanding Microsoft Word document formatting terms such as bold and italicise is helpful.
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| − | * Experience of using the Internet is helpful.
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| − | == Standard training approach == | + | == Basic Functions == |
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| − | This document is broken into four sections:
| + | {| class="wikitable" |
| − | * Section 1 provides some document management
| + | ! style="width:400px;" | Function |
| − | * Section 2 provides theory on the training area including a Lexicon.
| + | ! style="width:200px;" | Link |
| − | * Section 3 provides scenarios and worked examples to highlight what is to be accomplished
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| − | * Section 4 provides instructional procedures associated with the scenarios
| + | | Logging In || [[Bxp_Basic_Functions#Logging_In | Link]] |
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| | + | | Logging Out || [[Bxp_Basic_Functions#Logging_Out | Link]] |
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| | + | | Changing My Password || [[Bxp_Basic_Functions#Changing_My_Password | Link]] |
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| | + | | Changing My Details || [[Bxp_Basic_Functions#Changing_my_Details | Link]] |
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| | + | |} |
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| − | This training is appropriate to the level stated on the front cover of the document. This training forms part of the All n One Learning Departments curriculum for BE. This curriculum is available in the document “BE Learning Department vX-x” where X is the major version and x is the minor revision.
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| | + | == Helpful Functions == |
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| − | In this document a procedure is identified as [Procedure X] where X is the number of that procedure. The procedures can be found in Section 4 of the document or in the indicated document.
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| | + | {| class="wikitable" |
| | + | ! style="width:400px;" | Function |
| | + | ! style="width:200px;" | Link |
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| | + | | Creating a Desktop Shortcut and Favourite || [[Bxp_Helpful_Functions | Link]] |
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| | + | | Tearing away and reattaching a tab || [[Bxp_Helpful_Functions | Link]] |
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| | + | |} |
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| − | == Acronyms and Abbreviations ==
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| − | === All n One === | + | == Reminder Functions == |
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| − | * bxp Business eXpress Platform software
| + | What are reminders? : [[Reminders]] |
| − | * SER Service Enhancement Release
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| − | === Training Document ===
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| − | * CSS Cascading Style Sheet
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| − | * HTML HyperText Markup Language
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| − | * HTTP HyperText Transfer Protocol
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| − | * HTTPS HyperText Transfer Protocol Secure
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| − | * IaaS Infrastructure as a Service
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| − | * IP Internet Protocol
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| − | * ISP Internet Service Provider
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| − | * PaaS Platform as a Service
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| − | * PC Personal Computer
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| − | * SaaS Software as a Service
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| − | * URL Uniform Resource Locator
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| − | * Wixi Wikipedia for Business Express
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| − | == Key Stakeholders == | + | {| class="wikitable" |
| | + | ! style="width:400px;" | Function |
| | + | ! style="width:200px;" | Link |
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| | + | | Adding a Reminder || [[Bxp_Reminder_Functions#Adding_a_Reminder | Link]] |
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| | + | | Viewing and Editing Reminders || [[Bxp_Reminder_Functions#Viewing_and_Editing_Reminders | Link]] |
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| | + | | Removing a Reminder || [[Bxp_Reminder_Functions#Removing_a_Reminder | Link]] |
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| | + | |} |
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| − | == Version History ==
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| | + | == Support Functions == |
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| − | == Learning Objectives ==
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| | + | {| class="wikitable" |
| | + | ! style="width:400px;" | Function |
| | + | ! style="width:200px;" | Link |
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| | + | | Wixi Searching || [[Bxp_Support_Functions#Wixi_Searching | Link]] |
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| | + | | Logging a Help Me! || [[Bxp_Support_Functions#Logging_a_Help_Me | Link]] |
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| | + | | Clearing the cache of your browser || [[Bxp_Support_Functions#Clearing_the_cache| Link]] |
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| | + | | Getting Browser Support Info || [[Bxp_Support_Functions#Getting_Browser_Support_Info | Link]] |
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| | + | | Creating a snapshot for support || [[Bxp_Support_Functions#Creating_a_snapshot_for_support | Link]] |
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| | + | | Logging a Suggestion || [[Bxp_Support_Functions#Logging_a_Suggestion | Link]] |
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| | + | |} |
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| − | At the conclusion of this activity, participants should be able to:
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| − | * Log into the Business Express interface
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| − | * Define terms used in conjunction with the operation of Business Express
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| − | * Explain the tools and facilities of the browser pertinent to Business Express
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| − | * Explain the Main Menu of BE and its available features
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| − | * Demonstrate the concepts of key functionality of
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| − | ** eCourse
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| − | ** Information Centre
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| − | ** Form
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| − | ** Voting
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| − | * Demonstrate how to locate and request help
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| − | * Demonstrate how to perform basic trouble shooting techniques
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| − | * Explain how to provide technical feedback in support of help functions
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| − | bxp has developed its own lexicon and we use it throughout all training and documentation, and we therefore include a section to aid your understanding.
| + | [[Category:Topic:About bxp]] |
| | + | [[Category:Topic:General Knowledge]] |
Welcome to bxp software. Thank you for taking the time to read this material. We hope this guide is helpful and useful to you.
