The Pillars of bxp - Revision history

Philip Lacey at 09:24, 4 October 2016

2016-10-04T09:24:32Z

Philip Lacey at 09:21, 4 October 2016

2016-10-04T09:21:37Z

Philip Lacey at 09:17, 4 October 2016

2016-10-04T09:17:59Z

Philip Lacey at 16:25, 23 May 2015

2015-05-23T16:25:23Z

Philip Lacey at 12:29, 23 May 2015

2015-05-23T12:29:12Z

Philip Lacey: Philip Lacey moved page The pillars of bxp to The Pillars of bxp

2015-05-23T12:28:31Z

Philip Lacey moved page The pillars of bxp to The Pillars of bxp

Philip Lacey at 12:24, 23 May 2015

2015-05-23T12:24:07Z

Philip Lacey at 11:50, 23 May 2015

2015-05-23T11:50:02Z

Philip Lacey at 11:48, 23 May 2015

2015-05-23T11:48:51Z

Philip Lacey at 11:48, 23 May 2015

2015-05-23T11:48:20Z

@@ Line 38: / Line 38: @@
 There are further pillars currently in development, many modules of which are already available:
-* '''Project Management''': For For tracking, recording and managing all work related to projects
+* '''Project / Resource Management''': For For tracking, recording and managing all work related to projects
 * '''Resource Management''': For all HR related requirements.
@@ Line 63: / Line 63: @@
 | All forms of inbound contact management
 | Blue
-| [[The_Modules_of_bxp#CCM_and_CRM_-_Core]]
+| [[The_Modules_of_bxp#CCM_and_CRM_-_Core | Contact Management]]
 |-
 | Customer Relationship Management (CRM)
@@ Line 69: / Line 69: @@
 | All forms of outbound contact management
 | Blue
-| [[The_Modules_of_bxp#CCM_and_CRM_-_Core]]
+| [[The_Modules_of_bxp#CCM_and_CRM_-_Core | Customer Relationship Management]]
 |-
 | eLearning
@@ Line 75: / Line 75: @@
 | Learning and development management
 | Green
-| [[The_Modules_of_bxp#eLearning]]
+| [[The_Modules_of_bxp#eLearning | eLearning]]
 |-
 | Quality Assurance (QA)
@@ Line 81: / Line 81: @@
 | Quality assurance and control tools
 | Purple
-| [[The_Modules_of_bxp#Quality_Assurance]]
+| [[The_Modules_of_bxp#Quality_Assurance| Quality Assurance]]
 |-
 | Systems Integration
@@ Line 87: / Line 87: @@
 | System and interface supporting tools
 | Orange
-| [[The_Modules_of_bxp#Systems_Integration]]
+| [[The_Modules_of_bxp#Systems_Integration | System Integration]]
 |-
 | Resource Management
@@ Line 93: / Line 93: @@
 | For project operation and management tools
 | Yellow
-| [[The_Modules_of_bxp#Resource_Management]]
+| [[The_Modules_of_bxp#Resource_Management | Project Management]]
 |-
 | Concept
@@ Line 99: / Line 99: @@
 | Future modules with no particular pillar yet
 | Variable
-| [[The_Modules_of_bxp#Concept]]
+| [[The_Modules_of_bxp#Concept | Concept]]
 |}

← Older revision		Revision as of 09:21, 4 October 2016
Line 21:		Line 21:


−	The first pillar is about "reactive" contact. A customer will communicate with your business through a number of mediums: phone, email, fax, sms, mms, website, social media, post. bxp has a tool to be able to handle them all and provide a unified view of the communication. We refer to this as our "Contact Management" pillar.	+	The first pillar is about "reactive" contact. A customer will communicate with your business through a number of mediums: phone, email, fax, sms, mms, website, social media, post. bxp has a tool to be able to handle them all and provide a unified view of the communication. We refer to this as our '''Contact Management''' pillar.

@@ Line 18: / Line 18: @@
-There are currently five pillars.
+There are currently five pillars, which can be applied to every type of business.
-* '''Contact Centre Management''':  For every type of inbound contact ( phone, email, fax, sms, mms, website, social media, post, etc. )
+The first pillar is about "reactive" contact.  A customer will communicate with your business through a number of mediums: phone, email, fax, sms, mms, website, social media, post.  bxp has a tool to be able to handle them all and provide a unified view of the communication.  We refer to this as our "Contact Management" pillar.
-There is a sixth pillar currently in development
+Once you have managed your incoming contacts a business then wants to "proactively" get in touch with customers and clients.  For every type of outbound proactive contact, through a variety of mediums the '''Customer Relationship Management''' pillar of bxp has tools to help.
-* '''Resource Management''': For tracking, recording and managing all work related to projects
+The business now has processes and procedures.  It become important to ensure that staff are familiar with the material and can use it effectively.   For providing training and documentation on all products, processes and procedures involved in any process the '''eLearning''' pillar is a suite of useful tools.

@@ Line 49: / Line 49: @@
 ! style="width: 450px;" | Description
 ! style="width: 100px;" | Colour
 |-
 | Contact Centre Management (CCM)
@@ Line 54: / Line 55: @@
 | All forms of inbound contact management
 | Blue
 |-
 | Customer Relationship Management (CRM)
@@ Line 59: / Line 61: @@
 | All forms of outbound contact management
 | Blue
 |-
 | eLearning
@@ Line 64: / Line 67: @@
 | Learning and development management
 | Green
 |-
 | Quality Assurance (QA)
@@ Line 69: / Line 73: @@
 | Quality assurance and control tools
 | Purple
 |-
 | Systems Integration
@@ Line 74: / Line 79: @@
 | System and interface supporting tools
 | Orange
 |-
-| Project Management
+| Resource Management
 | In Analysis Phase
 | For project operation and management tools
 | Yellow
 |-
 | Concept
@@ Line 84: / Line 91: @@
 | Future modules with no particular pillar yet
 | Variable
 |}

← Older revision		Revision as of 12:29, 23 May 2015
Line 43:		Line 43:
	The status of a module is listed as part of the information below.		The status of a module is listed as part of the information below.

−	~~As of 2015:~~

	{\| class="wikitable"		{\| class="wikitable"

← Older revision	Revision as of 12:28, 23 May 2015
(No difference)

← Older revision		Revision as of 11:48, 23 May 2015
Line 6:		Line 6:

	The modules are grouped into pillars for ease of understanding.		The modules are grouped into pillars for ease of understanding.
		+
		+
		+	All of the pillars and associated modules are capable of running in isolation or integrated with each other.


	[[File:BxpPillars.png\|800px]]		[[File:BxpPillars.png\|800px]]

−
−	~~All of the pillars and associated modules are capable of running in isolation or integrated with each other.~~

@@ Line 17: / Line 17: @@
-There are currently four pillars.
+There are currently five pillars.
@@ Line 24: / Line 24: @@
 * '''eLearning''': For providing training and documentation on all the material processes and procedures involved in any contact process
 * '''Quality Assurance''': For sample any interactions, providing quality control and integrating correct training and process / procedure documentation
-There is a fifth pillar currently in development
+There is a sixth pillar currently in development
 * '''Resource Management''': For tracking, recording and managing all work related to projects
@@ Line 51: / Line 50: @@
 ! style="width: 100px;" | Colour
 |-
-| General Integration
+| Systems Integration
 | Release
 | System and interface supporting tools