Self Service Password Reset - Revision history

Philip Lacey: /* Case Sensitivity */

2018-05-04T15:49:24Z

‎Case Sensitivity

Philip Lacey at 15:47, 4 May 2018

2018-05-04T15:47:37Z

Philip Lacey at 22:42, 1 February 2016

2016-02-01T22:42:12Z

Patrick Jenkins: Created page with " == Overview == bxp has the ability to allow system user to reset their password without going thought their system champion, provided one of the bxp ''Self Service Password..."

2015-12-11T10:42:04Z

Created page with " == Overview == bxp has the ability to allow system user to reset their password without going thought their system champion, provided one of the bxp ''Self Service Password..."

New page

== Overview ==

bxp has the ability to allow system user to reset their password without going thought their system champion, provided one of the bxp ''Self Service Password Reset'' options are enabled for their instance of bxp. All ''Self Service Password Reset'' options must be enabled by the bxp operations team at All n One, request must be made through the System Champion/ Approved Contact for a system.

'''Self Service Options'''
* Security Questions

''Note - Additional options are currently in development''

== Security Questions ==

This ''Self Service Password Reset'' option when enabled allows any user who has forgotten their password to log into the system provided that they answer two security questions, these security questions are chosen and answered by the user on the ''My Details'' page or can be set by a system admin through the ''edit user details'' page. Each user must select two questions from the below list of security questions:

* What is your mothers maiden name
* What is your fathers middle name
* In what city were you born
* What street did you grow up on
* What is your favorite movie
* What is your favorite holiday destination
* What was the make of your first car
* What is the name of your favorite pet
* What is the name of your first school
* What is the name of your first teacher

[[File:SSP_Options.png|border]]

=== Using the engine ===

When this ''Self Service Password Reset'' option is enabled it can only be accessed through the login page of bxp, there will be a ''Forgot Password'' link that will display to the right hand side of the password box. To start the ''Forgot Password'' process simply click on this link, you will be redirected to the first stage in the ''Forgot Password'' process.

[[File:SSP_Stage1.png|border]]

From here simply enter in your user name to the bxp system and simply click the ''Search User Account'' button at the bottom of the page. If bxp fines a matching account that has two security questions selected and two answers you will be presented on screen with your two security questions and two free text boxes so you can enter in your answers.

[[File:SSP_Stage2.png|border]]

Please note that once you click on the ''Submit Security Questions'' button, provided that you answer the security questions correctly the user will be logged into bxp and will be presented with the ''Change My Password'' page. Once a user goes through the ''Self Service Password Reset'' engine they must change their password before they continue using bxp. Each user has five attempts at getting the security questions correct, after the fifth attempt the user account will be locked out of the system, once this happens the only way they can gain access to the system is to contact their system champion.

← Older revision		Revision as of 15:49, 4 May 2018
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−	It is possible to make the matching of answers a little easier for users but makes the system a little less secure. bxp has a setting called "Self Service Password Reminder case matching - Insensitive" which is visible in the ~~System Settings~~ report	+	It is possible to make the matching of answers a little easier for users but makes the system a little less secure. bxp has a setting called "Self Service Password Reminder case matching - Insensitive" which is visible in the system settings report [[System_Id_and_Master_Settings]]

@@ Line 30: / Line 30: @@
-[[File:SSP_Options.png|border]]
+[[File:SSP_Options.png|border|800px]]
@@ Line 38: / Line 38: @@
-[[File:SSP_Stage1.png|border]]
+[[File:SSP_Stage1.png|border|800px]]
@@ Line 44: / Line 44: @@
-[[File:SSP_Stage2.png|border]]
+[[File:SSP_Stage2.png|border|800px]]
 Please note that once you click on the ''Submit Security Questions'' button, provided that you answer the security questions correctly the user will be logged into bxp and will be presented with the ''Change My Password'' page. Once a user goes through the ''Self Service Password Reset'' engine they must change their password before they continue using bxp. Each user has five attempts at getting the security questions correct, after the fifth attempt the user account will be locked out of the system, once this happens the only way they can gain access to the system is to contact their system champion.

@@ Line 1: / Line 1: @@
 = Overview =
 bxp has the ability to allow system user to reset their password without going thought their system champion, provided one of the bxp ''Self Service Password Reset'' options are enabled for their instance of bxp. All ''Self Service Password Reset'' options must be enabled by the bxp operations team at All n One, request must be made through the System Champion/ Approved Contact for a system.
@@ Line 12: / Line 11: @@
-== Security Questions ==
+= Security Questions =
@@ Line 33: / Line 32: @@
-=== Using the engine ===
+== Using the engine ==
 When this ''Self Service Password Reset'' option is enabled it can only be accessed through the login page of bxp, there will be a ''Forgot Password'' link that will display to the right hand side of the password box. To start the ''Forgot Password'' process simply click on this link, you will be redirected to the first stage in the ''Forgot Password'' process.
@@ Line 48: / Line 47: @@
 Please note that once you click on the ''Submit Security Questions'' button, provided that you answer the security questions correctly the user will be logged into bxp and will be presented with the ''Change My Password'' page. Once a user goes through the ''Self Service Password Reset'' engine they must change their password before they continue using bxp. Each user has five attempts at getting the security questions correct, after the fifth attempt the user account will be locked out of the system, once this happens the only way they can gain access to the system is to contact their system champion.