Scenarios - Revision history

Philip Lacey at 18:41, 7 February 2017

2017-02-07T18:41:55Z

Philip Lacey: /* By Vertical */

2016-07-11T16:53:53Z

‎By Vertical

Philip Lacey at 08:52, 2 March 2016

2016-03-02T08:52:02Z

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Philip Lacey at 02:41, 2 January 2016

2016-01-02T02:41:01Z

Philip Lacey at 13:15, 11 November 2015

2015-11-11T13:15:08Z

Philip Lacey at 00:34, 11 November 2015

2015-11-11T00:34:59Z

Philip Lacey at 00:28, 11 November 2015

2015-11-11T00:28:51Z

Philip Lacey at 14:39, 23 August 2015

2015-08-23T14:39:28Z

Philip Lacey at 12:09, 21 August 2015

2015-08-21T12:09:20Z

Philip Lacey at 12:08, 21 August 2015

2015-08-21T12:08:51Z

@@ Line 176: / Line 176: @@
 ||[[Scenario_-_bxp_API_-_Call_Me_worked_example|bxp API - Call Me worked example]]
 ||Put a call me engine on your website and get in instant contact with your web based sales leads.
 |}

@@ Line 36: / Line 36: @@
 ||[[Scenario_-_bxp_and_Home_Working|bxp for Home Working]]
 ||Enabling secure home working is now a more viable for companies. bxp ensures people work in real time no matter where they are.
 |}
 ==Contact Management (CM)==

@@ Line 54: / Line 54: @@
 | [[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]
 | A step by step project management plan for creating a complete multichannel contact and ticketing solution
-| rowspan="5" | [[File:pillar_contactmgmt.png|100%xpx]]
+| rowspan="5" | [[File:Pillar_contactmgmt.png|100%xpx]]
 |-
 | [[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]
@@ Line 81: / Line 81: @@
 | [[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]
 | Using bxp to manage an outbound campaign is often a very cost effective "quick-win".  This scenario provides a step by step guide for the entire program and process.
-| rowspan="6" | [[File:pillar_crm.png|100%xpx]]
+| rowspan="6" | [[File:Pillar_crm.png|100%xpx]]
 |-
 | [[Scenario_-_bxp_and_Lead_Generation_and_Pipeline_Management|bxp for Lead Generation and Pipeline Mgmt]]
@@ Line 111: / Line 111: @@
 | [[What_is_an_eCourse|What is an eCourse]]
 | An introduction to how eLearning is built and stored in bxp
-| rowspan="6" | [[File:pillar_eLearning.png|100%xpx]]
+| rowspan="6" | [[File:Pillar_eLearning.png|100%xpx]]
 |-
 | [[Examination_-_Building_a_Test|How to build a test in bxp]]
@@ Line 142: / Line 142: @@
 | [[Scenario_-_bxp_to_create_Quality_Assurance_programs|bxp to create QA programs]]
 | Designing a quality program can be a daunting challenge.  Combining real world experience and the power of bxp makes the process far easier.
-| rowspan="2" | [[File:pillar_qa.png|100%xpx]]
+| rowspan="2" | [[File:Pillar_qa.png|100%xpx]]
 |-
 | [[Scenario_-_bxp_-_QA_-_Moving_from_Score_Buddy|bxp moving from ScoreBuddy]]
@@ Line 160: / Line 160: @@
 | [[Scenario_-_bxp_as_a_Project_Management_Toolkit|bxp as a project management toolkit]]
 | Project Management requires an extensive amount of tools to keep everything in order.  bxp provides numerous tools to manage all aspects of a project.
-| rowspan="1" | [[File:pillar_resourcemanagement.png|100%xpx]]
+| rowspan="1" | [[File:Pillar_resourcemanagement.png|100%xpx]]
 |}
@@ Line 175: / Line 175: @@
 | [[Scenario_-_bxp_and_understanding_phone_systems|bxp and understanding phone systems]]
 | An introductory guide to phone systems, components and how bxp can be integrated into solutions
-| rowspan="6" | [[File:pillar_si.png|240px]]
+| rowspan="6" | [[File:Pillar_si.png|240px]]
 |-
 | [[Scenario_-_bxp_and_Data_Warehousing|bxp and Data Warehousing]]

@@ Line 35: / Line 35: @@
 | [[Scenario_-_bxp_for_Field_Sales|bxp for Field Sales]]
 | bxp is an award winning solution for field sales team.  See the rationale for why bxp is the ideal field team choice.
 |}

@@ Line 25: / Line 25: @@
 | [[Scenario_-_bxp_for_Process_Owners_and_BPO_management|bxp for Process Owners and BPO management]]
 | A business guide to what bxp bring to companies who outsource and for outsource companies themselves
 |-
 | [[Scenario_-_bxp_for_telcos|bxp for Telcos]]
@@ Line 39: / Line 40: @@
 == Contact Management (CM) ==
 {| cellpadding="15"
@@ Line 48: / Line 48: @@
 | [[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]
 | A step by step project management plan for creating a complete multichannel contact and ticketing solution
-| rowspan="7" | [[File:pillar_contactmgmt.png|100%xpx]]
+| rowspan="5" | [[File:pillar_contactmgmt.png|100%xpx]]
 |-
 | [[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]
@@ Line 105: / Line 105: @@
 | [[What_is_an_eCourse|What is an eCourse]]
 | An introduction to how eLearning is built and stored in bxp
-| rowspan="4" | [[File:pillar_eLearning.png|100%xpx]]
+| rowspan="6" | [[File:pillar_eLearning.png|100%xpx]]
 |-
 | [[Examination_-_Building_a_Test|How to build a test in bxp]]
@@ Line 169: / Line 169: @@
 | [[Scenario_-_bxp_and_understanding_phone_systems|bxp and understanding phone systems]]
 | An introductory guide to phone systems, components and how bxp can be integrated into solutions
-| rowspan="4" | [[File:pillar_si.png|240px]]
+| rowspan="6" | [[File:pillar_si.png|240px]]
 |-
 | [[Scenario_-_bxp_and_Data_Warehousing|bxp and Data Warehousing]]

@@ Line 13: / Line 13: @@
 =  Scenarios =
@@ Line 26: / Line 49: @@
 | A step by step project management plan for creating a complete multichannel contact and ticketing solution
 | rowspan="7" | [[File:pillar_contactmgmt.png|100%xpx]]
 |-
 | [[Scenario_-_bxp_and_the_Post_Room|bxp and the post room]]
@@ Line 35: / Line 55: @@
 | [[Scenario_-_bxp_and_Person-centric_design|bxp for Person-centric design]]
 | A business guide to designing a centralised data solution for capturing one person's key data centrally but sharing it amongst campaigns
 |-
 | [[Scenario_-_bxp_and_The_Evolution_of_a_Contact_Centre|bxp and the evolution of the contact centre]]
@@ Line 153: / Line 170: @@
 | An introductory guide to phone systems, components and how bxp can be integrated into solutions
 | rowspan="4" | [[File:pillar_si.png|240px]]
 |-
 | [[Scenario_-_bxp_as_a_secure_Website_Data_Store|bxp as a secure Website Data Store]]
@@ Line 159: / Line 179: @@
 | [[Scenario_-_bxp_Integration_with_a_Phone System|bxp integration with a phone system]]
 | Technical discussion on how integration with a phone system is as easy as popping a URL.  This step by step guide gets into the detail and show you how for numerous phone system types.
 |-
 | [[Scenario_-_bxp_API_-_Call_Me_worked_example|bxp API - Call Me worked example]]

@@ Line 101: / Line 101: @@
 | [[Scenario_-_bxp_for_Gamification|bxp for Gamification]]
 | Gamification offers an amazing way of incentivising and energising staff.  bxp enables this possibility.
 |-
 |}

@@ Line 21: / Line 21: @@
 ! style="text-align:left;width:350px"| Article
 ! style="text-align:left;width:600px"| Description
-! style="text-align:center;width:245px"| Pillar
+! style="text-align:center;width:245px"|
 |-
 | [[Scenario_-_bxp_as_a_Ticketing_System|bxp as a ticketing system]]
@@ Line 54: / Line 54: @@
 ! style="text-align:left;width:350px"| Article
 ! style="text-align:left;width:600px"| Description
-! style="text-align:center;width:245px"| Pillar
+! style="text-align:center;width:245px"|
 |-
 | [[Scenario_-_bxp_for_Outbound_Campaign_management|bxp for Outbound Campaign Management]]
@@ Line 84: / Line 84: @@
 ! style="text-align:left;width:350px"| Article
 ! style="text-align:left;width:600px"| Description
-! style="text-align:center;width:245px"| Pillar
+! style="text-align:center;width:245px"|
 |-
 | [[What_is_an_eCourse|What is an eCourse]]
@@ Line 112: / Line 112: @@
 ! style="text-align:left;width:350px"| Article
 ! style="text-align:left;width:600px"| Description
-! style="text-align:center;width:245px"| Pillar
+! style="text-align:center;width:245px"|
 |-
 | [[Scenario_-_bxp_to_create_Quality_Assurance_programs|bxp to create QA programs]]
@@ Line 130: / Line 130: @@
 ! style="text-align:left;width:350px"| Article
 ! style="text-align:left;width:600px"| Description
-! style="text-align:center;width:245px"| Pillar
+! style="text-align:center;width:245px"|
 |-
 | [[Scenario_-_bxp_as_a_Project_Management_Toolkit|bxp as a project management toolkit]]
@@ Line 145: / Line 145: @@
 ! style="text-align:left;width:350px"| Article
 ! style="text-align:left;width:600px"| Description
-! style="text-align:center;width:245px"| Pillar
+! style="text-align:center;width:245px"|
 |-
 | [[Scenario_-_bxp_and_understanding_phone_systems|bxp and understanding phone systems]]

@@ Line 121: / Line 121: @@
 | Overcoming the limitations of ScoreBuddy can be easily addresses by bxp and this step by step guide shows how you can drastically enhance your QA program.
 |}
 == Systems Integration ==