Philip Lacey at 11:08, 26 February 2018

2018-02-26T11:08:15Z

Philip Lacey at 16:51, 4 October 2016

2016-10-04T16:51:46Z

Philip Lacey at 16:48, 4 October 2016

2016-10-04T16:48:58Z

Philip Lacey at 16:46, 4 October 2016

2016-10-04T16:46:57Z

Show changes

Philip Lacey at 16:36, 4 October 2016

2016-10-04T16:36:11Z

Philip Lacey: /* Stage 7 – Setting up Facebook */

2016-05-30T19:04:21Z

‎Stage 7 – Setting up Facebook

Philip Lacey: /* Stage 6 – Setting up Linked In */

2016-05-30T19:03:41Z

‎Stage 6 – Setting up Linked In

Philip Lacey: /* Interactions */

2015-07-23T17:05:22Z

‎Interactions

Philip Lacey at 14:40, 7 May 2015

2015-05-07T14:40:54Z

Philip Lacey at 14:40, 7 May 2015

2015-05-07T14:40:34Z

← Older revision		Revision as of 11:08, 26 February 2018
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−	The solution presented is built and available to test and view in ~~the Demonstration~~ bxp system. Please contact us for a login to see the solution in action and try it for yourself.	+	The solution presented is built and available to test and view in your own bxp system. Please contact us for a login to see the solution in action and try it for yourself.

← Older revision		Revision as of 16:51, 4 October 2016
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	= Conclusion =		= Conclusion =
		+
		+
		+	bxp using the experience of All n One can provide a multi agent support solution for handling all your social media and contact management channels. Give us a shout at support@allnone.ie or phone 353 4 429 4000 for more information.
		+

← Older revision		Revision as of 16:48, 4 October 2016
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−	~~We have a step by step technical guide for setting up your bxp to use social media here. If you're technical it should make a lot of sense. [[Bxp_Social_Media_integration_setup]]~~


	= Intro =		= Intro =
		+
		+	We have a step by step technical guide for setting up your bxp to use social media here.
		+	If you're technical it should make a lot of sense. [[Bxp_Social_Media_integration_setup]]

@@ Line 5: / Line 5: @@
-The most effective use of BE and social media is in Case Management, where contact via the social media can be managed and reported on from within bxp software.
+The most effective use of bxp and social media is in Case Management, where contact via the social media can be managed and reported on from within bxp software.
-We have a step by step guide for setting up your BE to use social media here.  Why not have a read? [http://www.allnone.ie/whitepapers/BE%20Social%20Media%20-%20Setup%20v1-1.pdf]
+We have a step by step guide for setting up your bxp to use social media here.  Why not have a read? [[CC-3-4_Mailbox_and_Social_Media_integration]]
-Social media contact can be difficult to manage.  Not any more with Business Express (BE).  This guide takes the reader though the steps on setting up and using BE to manage all the social media for a sample company.  A full config has been completed for Linked In, Twitter and Facebook in under an hour.
+Social media contact can be difficult to manage.  Not any more with bxp.  This guide takes the reader though the steps on setting up and using bxp to manage all the social media for a sample company.  A full config has been completed for Linked In, Twitter and Facebook in under an hour.
 It can be confusing with all the screens and settings but following this guide will ensure all major steps are complete and will then open up with a checklist for options of managing your social media.
@@ Line 36: / Line 37: @@
-A social media campaign makes use of inbound and outbound contact to generate blended campaigns.  Integration with external systems is easily managed using the BE framework.  Completely customisable content management enables complex solutions be created without extensive development.  Prototyping solutions can be done in hours rather than weeks at a fraction of the cost.
+A social media campaign makes use of inbound and outbound contact to generate blended campaigns.  Integration with external systems is easily managed using the bxp framework.  Completely customisable content management enables complex solutions be created without extensive development.  Prototyping solutions can be done in hours rather than weeks at a fraction of the cost.
-The solution presented is built and available to test and view in the Demonstration Business Express system.  Please contact us for a login to see the solution in action and try it for yourself.
+The solution presented is built and available to test and view in the Demonstration bxp system.  Please contact us for a login to see the solution in action and try it for yourself.
@@ Line 65: / Line 66: @@
-Using Business Express provides a framework with all the tools to address all of the problems outlined.  This document now demonstrates each step.
+Using bxp provides a framework with all the tools to address all of the problems outlined.  This document now demonstrates each step.
@@ Line 80: / Line 81: @@
-To manage the social media, we convert the contacts to all run through email.  Firstly we set up an email box to handle the social media contacts.  Next we point our social media accounts to that mailbox.  With the mailbox now filling with social contacts, we configure BE to hoover out the emails and turn them into work items.
+To manage the social media, we convert the contacts to all run through email.  Firstly we set up an email box to handle the social media contacts.  Next we point our social media accounts to that mailbox.  With the mailbox now filling with social contacts, we configure bxp to hoover out the emails and turn them into work items.
@@ Line 87: / Line 88: @@
 Now with all of the contacts successfully managed we have reporting to analyse our work and help us even further refine how we manage our contact.
 == Phase 2 ==
@@ Line 154: / Line 157: @@
 | per month
 |-
-| A Business Express basic contact centre pack (15 modules / 50 users)
+| A bxp basic contact centre pack (15 modules / 50 users)
 | €750
 | per month
@@ Line 297: / Line 300: @@
 * Action								Duration
-* Have a BE system built for you and get a login		4 hours
+* Have a bxp system built for you and get a login		4 hours
 * Create the contact email account with login details		8 hours
-* Add the email account details to BE and test			1 hour
+* Add the email account details to bxp and test			1 hour
 * Create the initial contact campaign				4 hours
 * Log emails into the campaign					1 hour
@@ Line 377: / Line 380: @@
-In some instances email security will exist, especially if using products like TweetyMail.  Setting up a DNS record means adding an MX record to your account for the IP address 82.195.135.134.  If BE sends an email on your behalf you may wish to permit this IP address.  This is not essential but advisable.
+In some instances email security will exist, especially if using products like TweetyMail.  Setting up a DNS record means adding an MX record to your account for the IP address 82.195.135.134.  If bxp sends an email on your behalf you may wish to permit this IP address.  This is not essential but advisable.
@@ Line 386: / Line 389: @@
 ''Main Menu > System Access Management > System Management > BEmail Account – Add''
-This is where you will enter all of the details of the email account to allow BE go into this account to retrieve your messages.
+This is where you will enter all of the details of the email account to allow bxp go into this account to retrieve your messages.
@@ Line 395: / Line 398: @@
-Create a campaign in BE.  As part of the “Communications” section set the “Email From” option as the email address. E.g. socialmedia@allnone.ie
+Create a campaign in bxp.  As part of the “Communications” section set the “Email From” option as the email address. E.g. socialmedia@allnone.ie
 * On the next screen, as part of the setup process, question 1 should be a list / menu, with your desired social media types in it.  E.g. Facebook, Linked In, Twitter.
-* The next questions should be a “BEmail Block”.  This will create all the fields necessary to receive emails inward into the system
+* The next questions should be a "BEmail Block".  This will create all the fields necessary to receive emails inward into the system
@@ Line 586: / Line 589: @@
-BE adds a number of intelligent filters on the incoming content to extract data and fill it directly into the data fields.  It also allows conversations to continue without creating new cases for each interaction.
+bxp adds a number of intelligent filters on the incoming content to extract data and fill it directly into the data fields.  It also allows conversations to continue without creating new cases for each interaction.

← Older revision		Revision as of 19:04, 30 May 2016
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−	[[File:Socialmedia_003.png]]	+	[[File:Socialmedia_003.png\|800px]]
−
−
−	~~[[File:Socialmedia_004.png~~]]


		+	[[File:Socialmedia_004.png\|800px]]

	== Stage 8 – Setting up Twitter ==		== Stage 8 – Setting up Twitter ==

@@ Line 440: / Line 440: @@
-[[File:Socialmedia_005.png]]
+[[File:Socialmedia_005.png|800px]]
@@ Line 456: / Line 456: @@
 Complete the setup of the LinkedIn account.
 == Stage 7 – Setting up Facebook ==

← Older revision		Revision as of 17:05, 23 July 2015
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−	[[File:Socialmedia_001.png]]	+	[[File:Socialmedia_001.png\|500px]]
−
−
−	~~[[File:Socialmedia_002.png~~]]


		+	[[File:Socialmedia_002.png\|500px]]

	= Implementation - A Staged Approach =		= Implementation - A Staged Approach =

← Older revision		Revision as of 14:40, 7 May 2015
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−		+	= Overview =
−	~~= Introduction =~~
−
−
−	== Overview ==

← Older revision		Revision as of 14:40, 7 May 2015
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	We have a step by step guide for setting up your BE to use social media here. Why not have a read? [http://www.allnone.ie/whitepapers/BE%20Social%20Media%20-%20Setup%20v1-1.pdf]		We have a step by step guide for setting up your BE to use social media here. Why not have a read? [http://www.allnone.ie/whitepapers/BE%20Social%20Media%20-%20Setup%20v1-1.pdf]
−
−
−
−	~~= Overview =~~

Scenario - bxp and Social Media - Revision history

Philip Lacey at 11:08, 26 February 2018

Philip Lacey at 16:51, 4 October 2016

Philip Lacey at 16:48, 4 October 2016

Philip Lacey at 16:46, 4 October 2016

Philip Lacey at 16:36, 4 October 2016

Philip Lacey: /* Stage 7 – Setting up Facebook */

Philip Lacey: /* Stage 6 – Setting up Linked In */

Philip Lacey: /* Interactions */

Philip Lacey at 14:40, 7 May 2015

Philip Lacey at 14:40, 7 May 2015