Reporting Dashboards - Revision history

Philip Lacey at 23:10, 9 November 2014

2014-11-09T23:10:37Z

Philip Lacey at 22:17, 27 March 2014

2014-03-27T22:17:11Z

Philip Lacey at 02:22, 22 March 2014

2014-03-22T02:22:54Z

Patrick Jenkins: /* Reporting Dashboards */

2013-11-11T11:22:15Z

‎Reporting Dashboards

Patrick Jenkins: Reporting Dashboards

2013-11-11T11:19:17Z

Reporting Dashboards

New page

=='''Reporting Dashboards'''==
# Reporting – Case Management
# Reporting – eCourse
# Reporting – Inbound
# Reporting – Outbound
# Reporting – Quality Assurance
# Reporting – Security
# Reporting – Survey
# Reporting – Testing

===='''Reporting – Case Management'''====
1. Current Period Analysis 
2. Current status 
3. Data report by period by outcome 
4. Data report – all contacts – by group 
5. Cases timings 
6. Cases – still open 
7. Cases – open cases 
8. Cases – Exception cases 
9. Cases – Reopened Cases 
10. Cases – All Cases 

===='''Reporting – eCourse'''====
1. Top 5 most read pages this month 
2. Snapshot – all users by eCourse with testing results 
3. User view audit report 
4. Security profile of course 
5. Page view report by period 
6. Security profile a book 

===='''Reporting – Inbound'''====
1. Campaign Status 
2. Reminders – by period 
3. Reminders – By individual 
4. Data report by period by outcome 
5. Current Status 
6. Period Analysis 
7. Data report – all contacts – by group 

===='''Reporting – Outbound'''====
1. Campaign Status 
2. Reminders – By Period 
3. View contact queue 
4. Records out with agents 
5. Current Status 
6. Period analysis 
7. Data report by period by outcome 
8. Data report – All Contacts – By Group 

===='''Reporting – Quality Assurance'''====
1. My team overall profile 
2. My team profile by user 
3. Data report by period by outcome 
4. Data report – All Contacts – By Group 
5. Current Status 
6. Period Analysis 

===='''Reporting – Security'''====
1. Profile user 
2. Control bar profile 
3. Usage last login 
4. User status 
5. System campaigns 
6. My pending requests 

===='''Reporting – Survey'''====
1. Data report by period by outcome 
2. Current Status 
3. Period Analysis 

====''' Reporting – Testing'''====
1. Exam – Overall profile 
2. Exam- Individual profile 
3. Exam – Student profile 
4. Exam – Profile access to an Exam

@@ Line 80: / Line 80: @@
 [[Category:Module Specific:Data Profiling]]
 [[Category:Module Specific:Form Management]]
-[[Category:Scenarios:Case Management]]
+[[Category:Topic:Case Management]]
 [[Category:Topic:Outbound]]

← Older revision		Revision as of 22:17, 27 March 2014
Line 81:		Line 81:
	[[Category:Module Specific:Form Management]]		[[Category:Module Specific:Form Management]]
	[[Category:Scenarios:Case Management]]		[[Category:Scenarios:Case Management]]
		+	[[Category:Topic:Outbound]]

← Older revision		Revision as of 02:22, 22 March 2014
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	3. Exam – Student profile<br />		3. Exam – Student profile<br />
	4. Exam – Profile access to an Exam<br />		4. Exam – Profile access to an Exam<br />
		+
		+
		+
		+
		+	[[Category:Module Specific:Data Profiling]]
		+	[[Category:Module Specific:Form Management]]
		+	[[Category:Scenarios:Case Management]]

@@ Line 8: / Line 8: @@
 # Reporting – Survey
 #  Reporting – Testing
 ===='''Reporting – Case Management'''====