Quota Management - Revision history

Philip Lacey at 23:23, 9 November 2014

2014-11-09T23:23:06Z

Philip Lacey at 02:20, 22 March 2014

2014-03-22T02:20:22Z

Philip Lacey at 14:15, 7 January 2013

2013-01-07T14:15:12Z

Philip Lacey at 14:09, 7 January 2013

2013-01-07T14:09:13Z

Philip Lacey at 14:06, 7 January 2013

2013-01-07T14:06:37Z

Philip Lacey at 14:06, 7 January 2013

2013-01-07T14:06:21Z

Philip Lacey at 12:34, 7 January 2013

2013-01-07T12:34:43Z

Philip Lacey: Created page with "Quota management allows you to create a limit on the number of records the campaign can take on a certain outcome. This can be found when you go to edit a campaign. Scroll do..."

2013-01-07T12:29:11Z

Created page with "Quota management allows you to create a limit on the number of records the campaign can take on a certain outcome. This can be found when you go to edit a campaign. Scroll do..."

New page

Quota management allows you to create a limit on the number of records the campaign can take on a certain outcome.

This can be found when you go to edit a campaign. Scroll down to Quota Management.

Select the outcome you wish to apply this to. Then enter the limit in the next box.

[[File:Quotamanagement.png|200px|thumb|right|Click to view entire image]]

@@ Line 18: / Line 18: @@
-[[Category:Learning:Contact Centre]]
+[[Category:Topic:Contact Centre]]
-[[Category:Learning:Customer Relationship Management]]
+[[Category:Topic:Customer Relationship Management]]
 [[Category:Module Specific:Form Management]]

← Older revision		Revision as of 02:20, 22 March 2014
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	To remove the quota simply set the drop down to blank and the limit to blank in the edit campaign section of database management.		To remove the quota simply set the drop down to blank and the limit to blank in the edit campaign section of database management.
		+
		+
		+	[[Category:Learning:Contact Centre]]
		+	[[Category:Learning:Customer Relationship Management]]
		+	[[Category:Module Specific:Form Management]]

← Older revision		Revision as of 14:15, 7 January 2013
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	No more records will be taken on this campaign until the quota is changed or removed.		No more records will be taken on this campaign until the quota is changed or removed.

−	To remove the quota simply set the drop down to blank and the limit to blank in the edit campaign section or database management.	+	To remove the quota simply set the drop down to blank and the limit to blank in the edit campaign section of database management.

← Older revision		Revision as of 14:09, 7 January 2013
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	[[File:Quotahit.png]]		[[File:Quotahit.png]]
		+
		+	No more records will be taken on this campaign until the quota is changed or removed.
		+
		+	To remove the quota simply set the drop down to blank and the limit to blank in the edit campaign section or database management.

@@ Line 9: / Line 9: @@
 Once you have this in save the campaign and the limit is set.
-When the quota is hit, the agent will see the following.
+When the quota is hit, the agent will see the following:
 [[File:Quotahit.png]]

← Older revision		Revision as of 14:06, 7 January 2013
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	Once you have this in save the campaign and the limit is set.		Once you have this in save the campaign and the limit is set.
		+
		+	When the quota is hit, the agent will see the following.
		+
		+	[[File:Quotahit.png]]

← Older revision		Revision as of 12:34, 7 January 2013
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	Select the outcome you wish to apply this to. Then enter the limit in the next box.		Select the outcome you wish to apply this to. Then enter the limit in the next box.

−	[[File:~~Quotamanagement~~.png~~\|200px\|thumb\|right\|Click to view entire image~~]]	+	[[File:Quotamanagement2.png]]
		+
		+	Once you have this in save the campaign and the limit is set.