Module - FrontDesk - Revision history

Philip Lacey at 11:30, 10 August 2016

2016-08-10T11:30:13Z

Philip Lacey at 12:26, 17 January 2016

2016-01-17T12:26:43Z

Philip Lacey at 19:45, 9 November 2014

2014-11-09T19:45:50Z

Philip Lacey at 16:19, 16 August 2014

2014-08-16T16:19:39Z

Philip Lacey: Created page with "FrontDesk File:029.pngis a contact logging solution for reception and missed contact scenarios. The engine allows every user with a login to Business Express (BeX) to cu..."

2014-08-16T15:54:08Z

Created page with "FrontDesk File:029.pngis a contact logging solution for reception and missed contact scenarios. The engine allows every user with a login to Business Express (BeX) to cu..."

New page

FrontDesk [[File:029.png]]is a contact logging solution for reception and missed contact scenarios.

The engine allows every user with a login to bxp software (bxp) to customise how they are contacted. When a missed contact occurs, whoever takes the contact, can leave a message for the desired recipient.

People keep their own contact details up to date to ensure relevance of contact details. The engine also provides a company phone book and other useful search facilities.

The process is:
# A person sets up their settings
# From this point on, anyone else with access to FrontDesk can log a contact for that user.

== Edit my Settings ==

''Main Menu > FrontDesk > My Contacts > Edit my settings > ''

[[File:FrontDesk_MySettings.png]]

* Out of Office Message : This message allows you to leave custom messages for those taking contacts.

=== In office hours ===

* Choose Contact Method: During office hours how would you like to be communicated with. The recommended and most usual for this scenario is email.
** Email: Email only
** Text: SMS only
** Both: This will send an email and an SMS message.
** None: no text or email. You choose to remember to go in and check for messages yourself.
* E-mail:
* Mobile number: The full mobile number to send you messages on for when using SMS or both.

=== Out of office hours ===

As per in office hours, but the settings can be complete different.

=== Options ===

Delay Sending: Applies to SMS messages only and will delay till the end of the current time period, e.g. night messages are sent at 09:00, as per the example, day messages are sent at 17:00
Allow Urgent Override: SMS message delaying can be overridden for very important messages.

=== Office Hours ===

Allows you to put in your working hours for the week. It can be modified at any time.

For weekends and holidays where you are not working set the start and end times to be 00:00 which will use the out of office hours all the time. If on holiday change the out of office to email or none to prevent you getting text messages over your break.

== Log a new Contact ==

[[File:FrontDesk_LogContact.png]]

== FrontDesk management - Master Settings ==

@@ Line 88: / Line 88: @@
 * Recipient: The is the person to receive the message.  Any custom messages set up on the users account will appear here.
 * Date and Time: The date and time this message was received
-* SMS Message Length:  If the message is being sent as an email there is a limit of 160 characters to the whole message.  120 shows what remains available to the comments box.
+* SMS Message Length:  If the message is being sent as an email there is a limit of 460 characters to the whole message.  120 shows what remains available to the comments box.
 * Mark as URGENT:  A special flag for very urgent contact
 * Contact Type:  How did the person communicating into the company get in touch.  A list of communication types is provided but defaults to phone for convenience.

@@ Line 19: / Line 19: @@
-[[File:FrontDesk_MySettings.png]]
+[[File:FrontDesk_MySettings.png|800px]]
@@ Line 76: / Line 76: @@
-[[File:FrontDesk_NotSetUp.png]]
+[[File:FrontDesk_NotSetUp.png|800px]]
@@ Line 82: / Line 82: @@
-[[File:FrontDesk_LogContact.png]]
+[[File:FrontDesk_LogContact.png|800px]]

← Older revision		Revision as of 19:45, 9 November 2014
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	* Minimum Mobile length: How short can a mobile phone number be to be considered valid. Usually this is 10. 087 123 123 1		* Minimum Mobile length: How short can a mobile phone number be to be considered valid. Usually this is 10. 087 123 123 1
	* Minimum Comment length: How short will you allow your comments to be.		* Minimum Comment length: How short will you allow your comments to be.
		+
		+
		+
		+	[[Category:Topic:About bxp]]
		+	[[Category:Module Overview]]

@@ Line 65: / Line 65: @@
 == Log a new Contact ==
 [[File:FrontDesk_LogContact.png]]
 == FrontDesk management - Master Settings ==