Meet the Hamsters - Revision history

Philip Lacey at 10:26, 22 June 2015

2015-06-22T10:26:16Z

Philip Lacey at 12:37, 4 May 2015

2015-05-04T12:37:30Z

Philip Lacey at 12:32, 4 May 2015

2015-05-04T12:32:55Z

Philip Lacey at 22:16, 9 November 2014

2014-11-09T22:16:14Z

Philip Lacey at 20:51, 9 November 2014

2014-11-09T20:51:52Z

Philip Lacey at 22:15, 21 May 2014

2014-05-21T22:15:33Z

Philip Lacey at 20:59, 21 May 2014

2014-05-21T20:59:12Z

Philip Lacey at 20:57, 21 May 2014

2014-05-21T20:57:50Z

Philip Lacey at 20:56, 21 May 2014

2014-05-21T20:56:40Z

Philip Lacey at 20:47, 21 May 2014

2014-05-21T20:47:34Z

@@ Line 22: / Line 22: @@
 These are system error messages and the highest priority of the BE support team. He receives immediate action and your account manager will usually contact your System Champion direct.  We refer to Gus as our Green Hamster, due to the image background and the non-alarming nature of the colour green.  There are a few varieties of green with BE that you System Champion will receive.  Green, Lime, Emerald and Jade. All are treated with equal importance but signify different areas of issue.  All of them are immediately handled by the BE support team.
@@ Line 76: / Line 84: @@
 Chronos is the personification of time in Ancient Greek.  For All n One and bxp software, Chronos is the scheduled event notification hamster which reports internally and externally to clients that an event properly fired on time.
 |}

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 [[Category:Topic:About bxp‏‎]]
 [[Category:Topic:Security‏‎]]
 [[Category:Topic:Support]]

@@ Line 89: / Line 89: @@
-[[Category:About bxp‏‎]]
+[[Category:Topic:About bxp‏‎]]
 [[Category:Learning‏‎]]
 [[Category:Topic:Security‏‎]]
 [[Category:Topic:Support]]

@@ Line 92: / Line 92: @@
 [[Category:Learning‏‎]]
 [[Category:Topic:Security‏‎]]
-[[Category:Topic:Trouble Shooting]]
+[[Category:Topic:Support]]

@@ Line 90: / Line 90: @@
 [[Category:About bxp‏‎]]
 [[Category:Learning‏‎]]
 [[Category:Topic:Security‏‎]]
 [[Category:Topic:Trouble Shooting]]

← Older revision		Revision as of 22:15, 21 May 2014
Line 9:		Line 9:
	Not everyone likes images of hamsters, so it is possible to turn the hamsters off system wide. If you prefer not to see the hamster images contact your System Champion who can request the change.		Not everyone likes images of hamsters, so it is possible to turn the hamsters off system wide. If you prefer not to see the hamster images contact your System Champion who can request the change.

−		+	{\|
−		+	\| [[File:404error.jpg\|200px\|thumb\|left\|Snowflake]]
−		+	\|
−	[[File:404error.jpg\|200px\|thumb\|left\|Snowflake]]
−	~~[[File:500error.jpg\|200px\|thumb\|left\|Gus]]~~
−	~~[[File:000error.jpg\|200px\|thumb\|left\|Bo]]~~
−	~~[[File:001error.jpg~~\|~~200px\|thumb\|left\|Luke]]~~
−	~~[[File:002error.jpg\|200px\|thumb\|left\|River]]~~
−	~~[[File:003error.jpg\|200px\|thumb\|left\|Ginger]]~~
−	~~[[File:004error.jpg\|200px\|thumb\|left\|Ida]]~~
−	~~[[File:005error.jpg\|200px\|thumb\|left\|The Earl]]~~
−	~~[[File:006error.jpg\|200px\|thumb\|left\|Chronos]]~~
−
	= 404 - Resource / Page Not Found Hamster - Snowflake =		= 404 - Resource / Page Not Found Hamster - Snowflake =

	This error message is usually generated by a user typing in the wrong address in the address bar of the browser. Check and try again.		This error message is usually generated by a user typing in the wrong address in the address bar of the browser. Check and try again.

−		+	\|-
−		+	\| [[File:500error.jpg\|200px\|thumb\|left\|Gus]]
−		+	\|
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−
−
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	= 500 - Programming or System Error Hamster - Aspara"GUS" =		= 500 - Programming or System Error Hamster - Aspara"GUS" =

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−		+	\|-
−		+	\| [[File:000error.jpg\|200px\|thumb\|left\|Bo]]
−		+	\|
−
	= 000 - Engine Security Hamster - "BO"ld =		= 000 - Engine Security Hamster - "BO"ld =

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−		+	\|-
−		+	\| [[File:001error.jpg\|200px\|thumb\|left\|Luke]]
−		+	\|
−
	= 001 - Resource Security Hamster - Luke =		= 001 - Resource Security Hamster - Luke =

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−		+	\|-
−		+	\| [[File:002error.jpg\|200px\|thumb\|left\|River]]
−		+	\|
−
	= 002 - Streaming Hamster - River =		= 002 - Streaming Hamster - River =

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−		+	\|-
−		+	\| [[File:003error.jpg\|200px\|thumb\|left\|Ginger]]
−		+	\|
−
−
	= 003 - Help ME! Hamster - Ginger =		= 003 - Help ME! Hamster - Ginger =

	When a user requests Help from the Public web site or within a BE system, a Ginger email is created. Gingers are second in priority action to Gus hamsters. The primary course of action for a user is to follow up with the System Champion ASAP.		When a user requests Help from the Public web site or within a BE system, a Ginger email is created. Gingers are second in priority action to Gus hamsters. The primary course of action for a user is to follow up with the System Champion ASAP.
−		+	\|-
−		+	\| [[File:004error.jpg\|200px\|thumb\|left\|Ida]]
−		+	\|
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	= 004 - Suggestion Box Hamster - Ida =		= 004 - Suggestion Box Hamster - Ida =

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−		+	\|-
−		+	\| [[File:005error.jpg\|200px\|thumb\|left\|The Earl]]
−		+	\|
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	= 005 - eCourse Asset Hamster - The Earl =		= 005 - eCourse Asset Hamster - The Earl =

	When trying to access a resource in an eCourse, that isn't available to you account, The Earl appears. Just as with Bo and Luke, an email is sent to the support team and the client System Champion. Contact your System Champion for permission to access this resource.		When trying to access a resource in an eCourse, that isn't available to you account, The Earl appears. Just as with Bo and Luke, an email is sent to the support team and the client System Champion. Contact your System Champion for permission to access this resource.

−		+	\|-
−		+	\| [[File:006error.jpg\|200px\|thumb\|left\|Chronos]]
−		+	\|
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	= 006 - Scheduled Event Hamster - Chronos =		= 006 - Scheduled Event Hamster - Chronos =

	Chronos is the personification of time in Ancient Greek. For All n One and bxp software, Chronos is the scheduled event notification hamster which reports internally and externally to clients that an event properly fired on time.		Chronos is the personification of time in Ancient Greek. For All n One and bxp software, Chronos is the scheduled event notification hamster which reports internally and externally to clients that an event properly fired on time.

−		+	\|}
−
−
−
−
−

@@ Line 2: / Line 2: @@
 From time to time, any system will generate an error message. Most IT systems use "Fatal Error", "Run For The Hills" or the "Blue Screen of Death". This rather doom-laden approach often leaves users fearing that civilisation is over and raising stress levels unnecessarily. In bxp software we deploy a crack team of Hamsters instead. In the background we are emailed all the technical information that lead the user to that error, but the user is presented with a friendly message and a pointer as to next probable steps. Below is our cast of hamsters with their resumes.
 A lot of consideration went into the social engineering aspect of choosing the hamsters to reduce stress when using a computer system.  The hamsters don't show up all that often but it is important to know that there are mountains of alerts which keep the BE support teams vigilant.
 Not everyone likes images of hamsters, so it is possible to turn the hamsters off system wide.  If you prefer not to see the hamster images contact your System Champion who can request the change.

← Older revision		Revision as of 20:57, 21 May 2014
Line 38:		Line 38:

	These are system error messages and the highest priority of the BE support team. He receives immediate action and your account manager will usually contact your System Champion direct. We refer to Gus as our Green Hamster, due to the image background and the non-alarming nature of the colour green. There are a few varieties of green with BE that you System Champion will receive. Green, Lime, Emerald and Jade. All are treated with equal importance but signify different areas of issue. All of them are immediately handled by the BE support team.		These are system error messages and the highest priority of the BE support team. He receives immediate action and your account manager will usually contact your System Champion direct. We refer to Gus as our Green Hamster, due to the image background and the non-alarming nature of the colour green. There are a few varieties of green with BE that you System Champion will receive. Green, Lime, Emerald and Jade. All are treated with equal importance but signify different areas of issue. All of them are immediately handled by the BE support team.
−
−

@@ Line 2: / Line 2: @@
 From time to time, any system will generate an error message. Most IT systems use "Fatal Error", "Run For The Hills" or the "Blue Screen of Death". This rather doom-laden approach often leaves users fearing that civilisation is over and raising stress levels unnecessarily. In bxp software we deploy a crack team of Hamsters instead. In the background we are emailed all the technical information that lead the user to that error, but the user is presented with a friendly message and a pointer as to next probable steps. Below is our cast of hamsters with their resumes.
@@ Line 33: / Line 37: @@
 = 500 - Programming or System Error Hamster - Aspara"GUS" =
-These are system error messages and the highest priority of the BE support team. He receives immediate action and your account manager will usually contact your system champion direct.
+These are system error messages and the highest priority of the BE support team. He receives immediate action and your account manager will usually contact your System Champion direct.  We refer to Gus as our Green Hamster, due to the image background and the non-alarming nature of the colour green.  There are a few varieties of green with BE that you System Champion will receive.  Green, Lime, Emerald and Jade. All are treated with equal importance but signify different areas of issue.  All of them are immediately handled by the BE support team.
@@ Line 45: / Line 49: @@
 = 000 - Engine Security Hamster - "BO"ld =
-If someone attempts to use some part of the system to which they have not been granted access, Bo will appear. He will send details of the IP address, username and system to the support team and the client system champion. Contact your system champion for permission to access this part of the system.
+If someone attempts to use some part of the system to which they have not been granted access, Bo will appear. He will send details of the IP address, username and system to the support team and the client System Champion. Contact your System Champion for permission to access this part of the system.
@@ Line 54: / Line 58: @@
 = 001 - Resource Security Hamster - Luke =
-Like Bo, Luke appears when a user attempts to access a campaign or eCourse without permission. Luke will inform the support team and the client system champion automatically. Contact your system champion for permission to access this resource.
+Like Bo, Luke appears when a user attempts to access a campaign or eCourse without permission. Luke will inform the support team and the client System Champion automatically. Contact your System Champion for permission to access this resource.
@@ Line 73: / Line 77: @@
 = 003 - Help ME! Hamster - Ginger =
-When a user requests Help from the Public web site or within a BE system, a Ginger email is created. Gingers are second in priority action to Gus hamsters. The primary course of action for a user is to follow up with the system champion ASAP.
+When a user requests Help from the Public web site or within a BE system, a Ginger email is created. Gingers are second in priority action to Gus hamsters. The primary course of action for a user is to follow up with the System Champion ASAP.
@@ Line 107: / Line 111: @@
 = 005 - eCourse Asset Hamster - The Earl =
-When trying to access a resource in an eCourse, that isn't available to you account, The Earl appears. Just as with Bo and Luke, an email is sent to the support team and the client system champion. Contact your system champion for permission to access this resource.
+When trying to access a resource in an eCourse, that isn't available to you account, The Earl appears. Just as with Bo and Luke, an email is sent to the support team and the client System Champion. Contact your System Champion for permission to access this resource.

← Older revision		Revision as of 20:47, 21 May 2014
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	No Hamsters were harmed in the creation of this site, although The Earl got a bit grumpy when we took his picture.		No Hamsters were harmed in the creation of this site, although The Earl got a bit grumpy when we took his picture.
		+
		+
		+	[[Category:About bxp‏‎]]
		+	[[Category:BE Interface:Security‏‎]]
		+	[[Category:Learning‏‎]]
		+	[[Category:Topic:Security‏‎]]
		+	[[Category:Topic:Trouble Shooting]]