Form - Outcomes - Revision history

Meabh Landers at 13:12, 10 February 2021

2021-02-10T13:12:43Z

Philip Lacey: /* Customisation */

2016-01-02T01:48:08Z

‎Customisation

Philip Lacey: /* Functionality */

2016-01-02T01:47:22Z

‎Functionality

Philip Lacey: /* Functionality */

2016-01-02T01:46:02Z

‎Functionality

Philip Lacey at 18:28, 23 November 2014

2014-11-23T18:28:13Z

Philip Lacey: Created page with "= Overview = Form Outcomes are the single most powerful element of Business Express (BeX). An outcome, also known in some cases as disposition codes, were a simple record..."

2014-11-23T17:58:59Z

Created page with "= Overview = Form Outcomes are the single most powerful element of Business Express (BeX). An outcome, also known in some cases as disposition codes, were a simple record..."

New page

= Overview =

Form Outcomes are the single most powerful element of bxp software (bxp).

An outcome, also known in some cases as disposition codes, were a simple recording of how the call finished. Codes could be typed in through the phone system or logged into the Excel spreadsheet for counting mechanisms to record how many calls of a certain type there were.

Samples of outcomes include:
* Sale Complete
* Not Interested
* Record Updated
* No Answer
* Callback Later

In bxp an outcome not only can be used for statistical counting but it also causes work to happen. This work can take many forms but it can lead to:
* 100% on quality of data capture
* 0% after contact work
* It can instantly escalate key matters to relevant parties
* It can enable marketing to enact real time updates

Outcomes are exceptionally powerful.

A full training document on all the aspects of an outcome and how they are used is available from [[Contact_Centre_Training]] CC-1-5 Introduction to Form Outcomes.

= Functionality =

[[Form_What_is_an_Outcome]]

An outcome can have many settings associated with it. There is a dedicated Section for it in the Form Management module called the "Outcome Manager". It is possible to Add, Edit, Delete and Copy outcomes from within this Section.
* [[Form_-_Outcome_Manager]]
* [[Form_Add_another_Outcome]]
* [[Form_Copy_an_Outcome]]

By default every form will have one outcome added. This is called the First Outcome. It will contain the title "Save Test". There are a number of functions and areas throughout bxp for managing and modifying this first outcome.
* [[Form_First_Outcome]]
* [[Form_Edit_First_Outcome]]
* [[Edit_the_first_Outcome]]

Outcomes can be limited to only showing certain outcomes to certain users. This is known as Outcome Access.
* [[Form_-_Outcome_Access]]

Outcomes can contain extensive amounts of validation to bring data quality up to 100%
* [[Outcome_Validation]]

As can be done in Microsoft Word and similar tools, a mail merge is an effective way of bringing a customers data into a template layout. This is possible through Bex.
* [[Form_-_Outcome_-_Mail_Merge]]

Net Promoter Score from Satmetrix is a way of guaging customer perception of your products and services. bxp outcomes can allow easy integration with the NPS system.
* [[Net_Promoter_Score]]

Where payment processing is required, bxp comes ready built to integrate with Realex Payments, credit and debit card processing systems.
* [[Realex_Outcomes]]

= Customisation =

Beyond the default interface options there are an extensive amount of customisations that can be applied to an outcome.
[[JavaScript_in_BE#Extending_Outcome_Validation]]
[[JavaScript_-_Outcome_functionality_extension]]

For showing and hiding outcomes for different scenarios
[[JavaScript_-_Outcome_Show_and_Hide]]

For extending beyond basic validation performed by an outcome
[[JavaScript_-_Extending_Outcome_Validation]]

[[Category:Module Specific:Form Management]]
[[Category:Topic:Key Concept]]
[[Category:Topic:Outcomes]]

← Older revision		Revision as of 13:12, 10 February 2021
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−	As can be done in Microsoft Word and similar tools, a mail merge is an effective way of bringing a customers data into a template layout. This is possible through ~~Bex~~.	+	As can be done in Microsoft Word and similar tools, a mail merge is an effective way of bringing a customers data into a template layout. This is possible through BXP.
	* [[Form_-_Outcome_-_Mail_Merge]]		* [[Form_-_Outcome_-_Mail_Merge]]

← Older revision		Revision as of 01:47, 2 January 2016
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	Outcomes can contain extensive amounts of validation to bring data quality up to 100%		Outcomes can contain extensive amounts of validation to bring data quality up to 100%
−	* [[~~Outcome_Validation~~]]	+	* [[Form_-_Outcome_Validation]]

@@ Line 75: / Line 75: @@
 Beyond the default interface options there are an extensive amount of customisations that can be applied to an outcome.
-[[JavaScript_in_BE#Extending_Outcome_Validation]]
+[[JavaScript_-_Extending_Outcome_Validation]]
 [[JavaScript_-_Outcome_functionality_extension]]

@@ Line 31: / Line 31: @@
 = Functionality =
-[[Form_What_is_an_Outcome]]
+[[Form_-_What_is_an_Outcome]]
 An outcome can have many settings associated with it.  There is a dedicated Section for it in the Form Management module called the "Outcome Manager".  It is possible to Add, Edit, Delete and Copy outcomes from within this Section.
@@ Line 55: / Line 55: @@
 As can be done in Microsoft Word and similar tools, a mail merge is an effective way of bringing a customers data into a template layout.  This is possible through Bex.
 * [[Form_-_Outcome_-_Mail_Merge]]
 = Solution Integrations =