Development Targets of Quality Assurance build - Revision history

Philip Lacey: Philip Lacey moved page Quality Assurance to Development Targets of Quality Assurance build without leaving a redirect

2015-12-31T15:12:17Z

2015-12-31T15:11:40Z

2014-11-09T22:54:06Z

2014-03-22T02:09:29Z

2012-03-16T13:22:20Z

‎Development of the QA Monitoring Program (Input)

2012-03-16T13:22:07Z

‎Data Sources (Input)

2012-03-16T13:21:56Z

‎Grading (Process)

2012-03-16T13:21:40Z

‎List preparation (Process)

2012-03-16T13:21:28Z

‎List preparation (Process)

2012-03-16T13:21:09Z

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-Quality Assurance or QA is current in development in BE.
+= Development of the QA Monitoring Program (Input) =
 The primary developments in this area will be:
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 * Questions can be grouped to provide sub / section scores.
-== Data Sources (Input) ==
 QA consists of a number of potential input sources include:
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 The quality process is then applied at a call / instance level or at a case / multi-contact level.
 == List preparation (Process) ==
 There are a number of tools and approaches required to list preparation.
 '''Examples'''
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 * ''1 per agent / with fallback'' - This filter will present 1 record for grading.  If the one grading fails, then a fallback is presented and the average of the 2 grades calculated.
 * ''Random Order'' - This approach will grade as many records as presented but will randomise the order of presentation to ensure that the records are not graded by graders sequentially.
 Once these preparations have been applied the lists will be locked and be made available for grading.
 * Open Grading - This will allow records to be entered as required and will not require filters.
 == Grading (Process) ==
 QA scoring is then done by either processing records loaded or adding a record to be graded.
 Outcomes will manage the outputs of the system.
 == Scoring Reports (Output) ==
 Scoring reports follow the BE format of presenting reports.

← Older revision		Revision as of 22:54, 9 November 2014
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−	[[Category:~~Learning~~:Quality Assurance]]	+	[[Category:Topic:Quality Assurance]]
	[[Category:Module Specific:Quality Assurance]]		[[Category:Module Specific:Quality Assurance]]

← Older revision		Revision as of 02:09, 22 March 2014
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	* Executive : Highly customised reports to summate the data into single totals		* Executive : Highly customised reports to summate the data into single totals

−	[[Category:Quality Assurance]]	+
		+
		+	[[Category:Learning:Quality Assurance]]
		+	[[Category:Module Specific:Quality Assurance]]

@@ Line 9: / Line 9: @@
 The primary developments in this area will be:
-* Some questions and answers can be without weighting / score
+* Some questions and answers can be without weighting / score.
-* Questions can be grouped to provide sub / section scores
+* Questions can be grouped to provide sub / section scores.
 == Data Sources (Input) ==

← Older revision		Revision as of 13:22, 16 March 2012
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	The quality process is then applied at a call / instance level or at a case / multi-contact level.		The quality process is then applied at a call / instance level or at a case / multi-contact level.
−
−

	== List preparation (Process) ==		== List preparation (Process) ==

← Older revision	Revision as of 15:12, 31 December 2015
(No difference)

← Older revision		Revision as of 13:21, 16 March 2012
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	* Open Grading - This will allow records to be entered as required and will not require filters.		* Open Grading - This will allow records to be entered as required and will not require filters.
−
−
−	.

	== Grading (Process) ==		== Grading (Process) ==

← Older revision		Revision as of 13:21, 16 March 2012
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	Quality Assurance or QA is current in development in BE.		Quality Assurance or QA is current in development in BE.
		+
		+	[[File:Lg_QualityAssurance.png‎]]