Philip Lacey at 14:02, 1 January 2015

2015-01-01T14:02:33Z

Philip Lacey: Created page with "Demonstration - CRM - Report"

2014-12-30T15:58:17Z

Created page with "Demonstration - CRM - Report"

New page

Demonstration - CRM - Report

← Older revision		Revision as of 14:02, 1 January 2015
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−	~~Demonstration~~ - CRM ~~- Report~~	+	= Introduction =
		+
		+	== Purpose ==
		+
		+
		+	This phase of the demo is to show case how quickly and automatically our instant reports generate.
		+
		+
		+	Whilst only a small selection of the full range of reporting available it does show how little effort need be applied to get effective reporting.
		+
		+
		+
		+	== Background ==
		+
		+
		+	Topic 4 CC-1-4
		+	Introduction to Contact Centre Reporting [http://www.allnone.ie/training/CC-1-4%20-%20Introduction%20to%20Contact%20Centre%20Reporting%20v1-2.pdf]
		+
		+
		+	The reporting available in bxp is extensive and suitably documented to support it. [[Form_Reporting]]
		+
		+
		+
		+	= Common Applications and Scenarios =
		+
		+
		+	There are three levels of reporting
		+	* Operational
		+	* Managerial
		+	* Strategic
		+
		+	Within bxp, "instant" reports can provide the majority of operational reporting.
		+
		+
		+	By using the "customised" reports managerial reporting is delivered.
		+
		+
		+	For Strategic reporting use of the KeyStats module is paramount as it allows instant, completely operation specific with drill down reports to be constructed.
		+
		+
		+
		+	= Frequently Asked Questions =
		+
		+
		+	* Q = Question
		+	* A = Answer
		+	* L = Relevant link (if applicable)
		+
		+
		+	* Q = I can't find the report I want?
		+	* A = No worries, bxp is extensive. Just give us a shout on +353 1 429 4000 or email support@allnone.ie and we'll take you straight to the report you need.
		+
		+
		+
		+	= Modules Demonstrated =
		+
		+	{\| class="wikitable"
		+	\|-
		+	! Icon
		+	! Module Name
		+	! Brief Description
		+	! Module Detail
		+	! Related Articles
		+	\|-
		+	\| [[File: 061.png \| 30px ]]
		+	\| Data Profiling
		+	\| For all instant and customised reporting on all types of forms
		+	\| [[Module_-_Data_Profiling]]
		+	\|
		+	\|}
		+
		+
		+	= Further reading =
		+
		+
		+	* All CRM Training [[Customer_Relationship_Management_Training]]
		+	* CRM articles [http://www.allnone.ie/wixi/index.php?title=Category:Topic:Customer_Relationship_Management]
		+	* Marketing articles [http://www.allnone.ie/wixi/index.php?title=Category:Topic:Marketing]
		+
		+
		+
		+	[[Category:Topic:bxp Demonstration]]

Demonstration - CRM - Report - Revision history

Philip Lacey at 14:02, 1 January 2015

Philip Lacey: Created page with "Demonstration - CRM - Report"