Bxp and Business Continuity - Revision history

Meabh Landers at 15:20, 11 February 2021

2021-02-11T15:20:25Z

Meabh Landers at 13:11, 10 February 2021

2021-02-10T13:11:47Z

Thomas Glennon: /* Sungard Server Swap Policy */

2016-12-01T15:39:01Z

‎Sungard Server Swap Policy

Thomas Glennon at 15:38, 1 December 2016

2016-12-01T15:38:38Z

Philip Lacey at 09:34, 25 May 2016

2016-05-25T09:34:36Z

Philip Lacey: /* System Support and Development */

2015-12-31T13:54:05Z

‎System Support and Development

Philip Lacey: /* Sungard */

2015-12-31T13:53:37Z

‎Sungard

Philip Lacey: /* Sungard */

2015-12-31T13:53:23Z

‎Sungard

Philip Lacey: /* Backups */

2015-12-31T13:52:56Z

‎Backups

Philip Lacey at 13:52, 31 December 2015

2015-12-31T13:52:27Z

@@ Line 76: / Line 76: @@
 If a piece of equipment in the office is not longer usable, it is replaced by one of the spare pieces of equipment located in either the warehouse or in the asset cabinet. If a replacement is not available in either of those locations a replacement piece of equipment is purchased with managements permissions.
-===Sungard Server Swap Policy===
+===AWS Monitoring===
-In the event that your server's critical hardware fails, to the extent that it is not able to function as a web-server, we will endeavour to fix the fault or provide an alternative server, within 22 minutes of the cause of the fault being identified.
+In the event that your server's critical hardware fails, to the extent that it is not able to function as a web-server, AWS will provide 24/7 support to rectify the problem with tier escalation for faults. Our off site redundancy infrastructure is based in Paris, France and will take over the bxp operation in the event of AWS Ireland Failure.
 ==Contingency==
@@ Line 88: / Line 88: @@
 bxp is an evolving solution. For this reason there are numerous support and development mechanisms implemented throughout bxp. More information on system support is available from [[Understanding_bxp_Support]]
-===Sungard===
+===AWS===
-The entire bxp infrastructure is currently implemented by Sungard Availability Services (AS) in ParkWest in Dublin. http://www.sungardas.ie/Pages/default.aspx
+The entire bxp infrastructure is currently implemented by Amazon Web Services (AWS) in Dublin.
-Further details of the site and its general infrastructure is available here. [[Bxp_software_in_Sungard]]
+Further details of the our hosted environment are located here. [[Bxp_software_in_AWS_Cloud_Services]]
-Q. What if ParkWest facility is subject to Nuclear, Biological, Chemical attack or a natural disaster, such as a solar flare?
+===AWS Live Monitoring===
+All n One will be immediately notified by AWS of any system failures should they happen by AWS. They provide 24/7 support to the bxp team and will notify us by email of excessive CPU/RAM usage, low storage capacity, network traffic, IIS failure and SQL failures.
 ===ENISA===

← Older revision		Revision as of 13:11, 10 February 2021
Line 48:		Line 48:


−	bxp is developed using a structured project Agile Development methodology. ~~Bex~~ also uses ADDIE and prototyping development methodologies depending on what is best for client project development. [[All_n_One_Project_Development_Approach]]	+	bxp is developed using a structured project Agile Development methodology. BXP also uses ADDIE and prototyping development methodologies depending on what is best for client project development. [[All_n_One_Project_Development_Approach]]

@@ Line 77: / Line 77: @@
 ===Sungard Server Swap Policy===
-In the event that your server's critical hardware fails, to the extent that it is not able to function as a web-server, we will endeavour to fix the fault or provide an alternative server, within 15 minutes of the cause of the fault being identified.
+In the event that your server's critical hardware fails, to the extent that it is not able to function as a web-server, we will endeavour to fix the fault or provide an alternative server, within 22 minutes of the cause of the fault being identified.
 ==Contingency==

← Older revision		Revision as of 15:38, 1 December 2016
Line 98:		Line 98:

	A. The bxp service is hosted in the single site only. In the event that a bxp client requires co-location services this can be facilitated through the contract, but will have significant price impact on provision of the service. Sungard AS have a second site in Clonsaugh for this purpose.		A. The bxp service is hosted in the single site only. In the event that a bxp client requires co-location services this can be facilitated through the contract, but will have significant price impact on provision of the service. Sungard AS have a second site in Clonsaugh for this purpose.
		+
		+	===Sungard Live Server Recovery===
		+	On request from All n One, the target server is booted by Sungard AS from an R1soft Live CD. The Sungard AS engineer is prompted for information to enable the recovery software to connect to the R1Soft server. Once connected, the engineer chooses a server image to recover and a point in time to recover to. The necessary data (disk blocks) are then copied from the Disk Safe on the R1Soft server and written to the disk(s) on the target server. Once this restoration process is complete, the target server can be rebooted without the Live CD and normal service is resumed (subject to any caveats e.g. software licensing tied to the original server's UUID, MAC address changes, etc.)

	===ENISA===		===ENISA===

@@ Line 1: / Line 1: @@
-= Concepts =
+=Concepts=
 ==Business Continuity==
 Wikipedia defines Business Continuity as:
 ''Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements:
 # '''Resilience''': critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity;
 # '''Recovery''': arrangements are made to recover or restore critical and less critical business functions that fail for some reason.
 # '''Contingency''': the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.''
@@ Line 19: / Line 15: @@
-== High Availability ==
+==High Availability==
 bxp is built in a High Availability manner. http://en.wikipedia.org/wiki/High_Availability
@@ Line 32: / Line 26: @@
 =Delivery=
-= Delivery =
+==Resilience==
 In order to deliver against these goals All n One has employed a number of elements:
@@ Line 48: / Line 37: @@
-bxp is operated in a quality way.  All n One define quality as "an objective, measured approach to delivering a subjective need".  For this reason All n One adopt and are adopting a number of international standards to improve the resilience of the solution.
+bxp is operated in a quality way. All n One define quality as "an objective, measured approach to delivering a subjective need". For this reason All n One adopt and are adopting a number of international standards to improve the resilience of the solution.
 * XHTML 1.0 (100% as of October 2008)
 * CSS 2.0 (100% as of October 2008)
@@ Line 58: / Line 48: @@
-bxp is developed using a structured project Agile Development methodology.  Bex also uses ADDIE and prototyping development methodologies depending on what is best for client project development. [[All_n_One_Project_Development_Approach]]
+bxp is developed using a structured project Agile Development methodology. Bex also uses ADDIE and prototyping development methodologies depending on what is best for client project development. [[All_n_One_Project_Development_Approach]]
-bxp is tested internally in a structured manner.  For more information on our security and testing please review [[bxp_Security_and_Testing]]
+bxp is tested internally in a structured manner. For more information on our security and testing please review [[bxp_Security_and_Testing]]
-All n One is very aware of its requirements under Data Protection as a data processor.  We advise our clients to be aware of their data controller and processor requirements.  We have published guidelines and advisory material on the area [[Data_Protection_and_Data_Retention]]
+All n One is very aware of its requirements under Data Protection as a data processor. We advise our clients to be aware of their data controller and processor requirements. We have published guidelines and advisory material on the area [[Data_Protection_and_Data_Retention]]
-== Recovery ==
+==Recovery==
 ===Backups===
 All n One operate backup plans on a number of levels of the solution:
@@ Line 82: / Line 68: @@
-Each backup operation has a separate set of procedures associated with them which is available if required through your Business Development manager.  The only backup of operational influence to a bxp software client are the Client Backups.  All other operations are All n One managed procedures.
+Each backup operation has a separate set of procedures associated with them which is available if required through your Business Development manager. The only backup of operational influence to a bxp software client are the Client Backups. All other operations are All n One managed procedures.
-=== System Support and Development ===
+===Operational Service Level Agreements===
-bxp is an evolving solution.  For this reason there are numerous support and development mechanisms implemented throughout bxp.  More information on system support is available from [[Understanding_bxp_Support]]
+===Sungard Server Swap Policy===
-=== Sungard ===
+==Contingency==
-Further details of the site and its general infrastructure is available here.  [[Bxp_software_in_Sungard]]
+===Sungard===
-Q. What if ParkWest facility is subject to Nuclear, Biological, Chemical attack?
+Further details of the site and its general infrastructure is available here. [[Bxp_software_in_Sungard]]
-=== ENISA ===
+Q. What if ParkWest facility is subject to Nuclear, Biological, Chemical attack or a natural disaster, such as a solar flare?
 Wikipedia describes ENISA as: http://en.wikipedia.org/wiki/ENISA
 ''European Network and Information Security Agency (ENISA), is an agency of the European Union. ENISA was created in 2004 by EU Regulation No 460/2004 and is fully operational since September 1st, 2005.
@@ Line 133: / Line 112: @@
 As part of ENISA's work they have developed
 http://www.enisa.europa.eu/activities/risk-management/files/deliverables/cloud-computing-information-assurance-framework

← Older revision		Revision as of 13:54, 31 December 2015
Line 103:		Line 103:


−	bxp is an evolving solution. For this reason there are numerous support and development mechanisms implemented throughout bxp. More information on system support is available from [[~~Supporting_Business_Express~~]]	+	bxp is an evolving solution. For this reason there are numerous support and development mechanisms implemented throughout bxp. More information on system support is available from [[Understanding_bxp_Support]]
−

	=== Sungard ===		=== Sungard ===

← Older revision		Revision as of 13:53, 31 December 2015
Line 109:		Line 109:


−	The entire bxp ~~infrastructre~~ is currently implemented by Sungard Availability Services (AS) in ParkWest in Dublin. http://www.sungardas.ie/Pages/default.aspx	+	The entire bxp infrastructure is currently implemented by Sungard Availability Services (AS) in ParkWest in Dublin. http://www.sungardas.ie/Pages/default.aspx

@@ Line 112: / Line 112: @@
-Further details of the site and its general infrastructure is available here.  [[bxp_in_Sungard]]
+Further details of the site and its general infrastructure is available here.  [[Bxp_software_in_Sungard]]
@@ Line 118: / Line 118: @@
 A. The bxp service is hosted in the single site only.  In the event that a bxp client requires co-location services this can be facilitated through the contract, but will have significant price impact on provision of the service.  Sungard AS have a second site in Clonsaugh for this purpose.
 === ENISA ===

@@ Line 76: / Line 76: @@
 All n One operate backup plans on a number of levels of the solution:
-# Client backups [[Business_Express_Backups]]
+# Client backups [[Bxp_Backups]]
 # Solution backups
 # Infrastructure backups
@@ Line 83: / Line 83: @@
 Each backup operation has a separate set of procedures associated with them which is available if required through your Business Development manager.  The only backup of operational influence to a bxp software client are the Client Backups.  All other operations are All n One managed procedures.
 === Operational Service Level Agreements ===

@@ Line 11: / Line 11: @@
 # '''Resilience''': critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity;
-# '''Recovery''': arrangements are made to recover or restore critiand less critical business functions that fail for some reason.
+# '''Recovery''': arrangements are made to recover or restore critical and less critical business functions that fail for some reason.
 # '''Contingency''': the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.''
@@ Line 22: / Line 22: @@
-Business Expres (bxp) is built in a High Availability manner. http://en.wikipedia.org/wiki/High_Availability
+bxp is built in a High Availability manner. http://en.wikipedia.org/wiki/High_Availability
@@ Line 45: / Line 45: @@
-Our capacity planning ensures that our services are capable of handling significant load [[Business_Express_Infrastructure_Capacity]]
+Our capacity planning ensures that our services are capable of handling significant load [[bxp_Infrastructure_Capacity]]
@@ Line 61: / Line 61: @@
-bxp is tested internally in a structured manner.  For more information on our security and testing please review [[Business_Express_Security_and_Testing]]
+bxp is tested internally in a structured manner.  For more information on our security and testing please review [[bxp_Security_and_Testing]]
@@ Line 82: / Line 82: @@
-Each backup operation has a separate set of procedures associated with them which is available if required through your Buisness Development manager.  The only backup of operational influence to a bxp software client are the Client Backups.  All other operations are All n One managed procedures.
+Each backup operation has a separate set of procedures associated with them which is available if required through your Business Development manager.  The only backup of operational influence to a bxp software client are the Client Backups.  All other operations are All n One managed procedures.
@@ Line 113: / Line 113: @@
-Further details of the site and its general infrastructure is available here.  [[Business_Express_in_Sungard]]
+Further details of the site and its general infrastructure is available here.  [[bxp_in_Sungard]]