Bxp Monthly Newsletter Links - Revision history

Robert Carson at 15:49, 12 November 2015

2015-11-12T15:49:19Z

Robert Carson at 15:48, 12 November 2015

2015-11-12T15:48:42Z

Robert Carson at 15:45, 12 November 2015

2015-11-12T15:45:02Z

Robert Carson at 14:35, 12 November 2015

2015-11-12T14:35:11Z

Robert Carson at 11:08, 12 November 2015

2015-11-12T11:08:45Z

Robert Carson at 16:29, 15 October 2015

2015-10-15T16:29:40Z

Robert Carson: Robert Carson moved page Bxp newsletter links to Bxp Monthly Newsletter Links

2015-10-15T14:59:20Z

Robert Carson moved page Bxp newsletter links to Bxp Monthly Newsletter Links

Robert Carson at 14:57, 15 October 2015

2015-10-15T14:57:02Z

Robert Carson at 14:54, 15 October 2015

2015-10-15T14:54:31Z

Philip Lacey at 10:15, 13 September 2015

2015-09-13T10:15:53Z

← Older revision		Revision as of 15:49, 12 November 2015
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	Feel free to explore the latest exciting news and updates to the bxp system.		Feel free to explore the latest exciting news and updates to the bxp system.
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← Older revision		Revision as of 15:48, 12 November 2015
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	Feel free to explore the latest exciting news and updates to the bxp system.		Feel free to explore the latest exciting news and updates to the bxp system.
		+

← Older revision		Revision as of 15:45, 12 November 2015
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	Feel free to explore the latest exciting news and updates to the bxp system.		Feel free to explore the latest exciting news and updates to the bxp system.

−
−
−	~~= bxp For Telcos =~~
−
−	~~bxp has been proven to work effectively alongside the operations of telecommunications organisations.~~
−
−	~~We have a guide showing how it has been used by numerous telecommunications companies successfully.~~
−
−	~~For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_telcos~~
−
−
−
−	~~= Outbound Campaigns =~~
−
−	~~Using bxp to manage an outbound campaign is often a very cost effective quick-win. We have a scenario that provides a step by step guide for the entire program and process.~~
−
−	~~For more information visit: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_Outbound_Campaign_management~~
−
−
−
−	~~= bxp and eCourses =~~
−
−	~~We provide an introduction into eLearning and how eLearning is built and stored in bxp.~~
−
−	~~An eCourse is a structure that holds information of any kind usually for the purposes of training or operational support.~~
−
−	~~For more information, visit the following links:~~
−
−	~~http://www.bxpsoftware.com/wixi/index.php?title=What_is_an_eCourse~~
−
−	~~http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_How_to_build_eLearning_content~~
−
−
−
−	~~= Styling and Customisation =~~
−
−	The interface of bxp is very customisable. You can make it look pretty much any way you like and the link below will step you through how to make your system entirely your own including importing images, and background and button colouring:
−
−	~~http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp~~
−
−
−
−	~~= Quality Assurance =~~
−
−	~~Designing a quality program can be a daunting challenge. Combining real world experience and the power of bxp makes the process far easier.~~
−
−	~~bxp can help:~~
−
−	~~• Deliver against compliance~~
−
−	~~• Hit service levels~~
−
−	~~• Exceed customer expectations~~
−
−	~~• Find ways of improving customer interaction~~
−
−
−	~~For more on this topic, click the link below:~~
−
−	~~http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_to_create_Quality_Assurance_programs~~
−
−
−	~~= What is bxp? =~~
−
−	~~Want to know more about who we are and what we do? We provide numerous articles giving you the background to bxp and what it can help you achieve.~~
−
−	~~http://www.bxpsoftware.com/wixi/index.php?title=What_is_bxp~~
−
−	~~http://www.bxpsoftware.com/wixi/index.php?title=The_bxp_Infrastructure~~
−
−	~~http://www.bxpsoftware.com/wixi/index.php?title=The_Modules_of_bxp~~

@@ Line 10: / Line 10: @@
 bxp has been proven to work effectively alongside the operations of telecommunications organisations.
-We have a guide showing how bxp has been used by numerous telecommunications companies successfully.
+We have a guide showing how it has been used by numerous telecommunications companies successfully.
 For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_telcos
@@ Line 18: / Line 18: @@
 = Outbound Campaigns =
-Using bxp to manage an outbound campaign is often a very cost effective "quick-win". We have a scenario that provides a step by step guide for the entire program and process.
+Using bxp to manage an outbound campaign is often a very cost effective quick-win. We have a scenario that provides a step by step guide for the entire program and process.
 For more information visit: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_Outbound_Campaign_management
@@ Line 30: / Line 30: @@
 An eCourse is a structure that holds information of any kind usually for the purposes of training or operational support.
-For more information, visit: link: http://www.bxpsoftware.com/wixi/index.php?title=What_is_an_eCourse
+For more information, visit the following links:
 http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_How_to_build_eLearning_content
@@ Line 50: / Line 52: @@
 bxp can help:
-     To deliver against compliance
+•	Deliver against compliance
-     To hit service levels
-     To exceed customer expectations
+•	Hit service levels
-     To find ways of improving customer interaction
 For more on this topic, click the link below:
@@ Line 69: / Line 75: @@
 http://www.bxpsoftware.com/wixi/index.php?title=The_Modules_of_bxp

@@ Line 6: / Line 6: @@
-= Email Marketing Campaigns =
+= bxp For Telcos =
-Delivering effective marketing as efficiently as possible is a goal that is common to all of us. As a toolkit, bxp provides lots of help to to deliver your programmes but, as with every business process, a little planning makes a lot of difference.
+bxp has been proven to work effectively alongside the operations of telecommunications organisations.
-People's time costs money so your first campaign will always cost more as you learn the ropes. The reporting power that we provide you with, however, allows you to tweak and refine which means that you will become more and more efficient as your experience grows.
+We have a guide showing how bxp has been used by numerous telecommunications companies successfully.
-For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_Email_marketing_campaigns_through_bxp
+For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_telcos
-= Secure Website Data Store =
+= Outbound Campaigns =
-bxp software has the ability to act as a secure data store for numerous website and mobile applications. The setup and management of a data store is very straight forward but requires some background and understanding of what is to be done. The scenario found at the link below provides a step by step guide.
+Using bxp to manage an outbound campaign is often a very cost effective "quick-win". We have a scenario that provides a step by step guide for the entire program and process.
-There are a number of advantages to using bxp as a secure data store and, whilst the most important of these is security the backup, availability, audit-ability and structured approach we provide leaves you free to focus on other aspects of your business.
+For more information visit: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_Outbound_Campaign_management
-= The Modules of bxp =
+We provide an introduction into eLearning and how eLearning is built and stored in bxp.
-Each bxp module is a self-contained toolkit that performs various functions. Each module works in isolation but also integrates seamlessly with other modules.
+An eCourse is a structure that holds information of any kind usually for the purposes of training or operational support.
-For more information on the logical grouping of modules see:
+For more information, visit: link: http://www.bxpsoftware.com/wixi/index.php?title=What_is_an_eCourse
-The_Pillars_of_bxp: http://www.bxpsoftware.com/wixi/index.php?title=The_Pillars_of_bxp
+http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_How_to_build_eLearning_content
@@ Line 46: / Line 44: @@
-= Instant Visualisations =
+= Quality Assurance =
-Visualising data is a powerful way of presenting statistics through the use of graphics.
+     To deliver against compliance
-bxp software uses FusionCharts to do this and the graphs and diagrams are exportable in jpg, png, pdf and svg formats.
+     To hit service levels
 For more on this topic, click the link below:
-http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp
+http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_to_create_Quality_Assurance_programs
 If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie
@@ Line 61: / Line 77: @@
 = Newsletter =
-[[File:Newsletter October 2015.png]]
+[[File:Newsletter November 2015.png]]

@@ Line 1: / Line 1: @@
-Thank you for taking the time to read our Newsletter. The links located below relate to the content that has been added the most recent Newsletter you have received from us.
+Thanks for taking the time to read our Newsletter.
 Feel free to explore the latest exciting news and updates to the bxp system.
 = Email Marketing Campaigns =
-Trying to perform marketing using as few people as possible with highest returns possible is a goal for numerous businesses. bxp is a toolkit which can provide numerous capabilities to deliver the program but requires some planning to make the most use of the tools available.
+Delivering effective marketing as efficiently as possible is a goal that is common to all of us. As a toolkit, bxp provides lots of help to to deliver your programmes but, as with every business process, a little planning makes a lot of difference.
-bxp software is not a marketing company but we have worked with marketing companies before. We provide tools that in the hands of marketers can yield significant business results.
+People's time costs money so your first campaign will always cost more as you learn the ropes. The reporting power that we provide you with, however, allows you to tweak and refine which means that you will become more and more efficient as your experience grows.
-Making sure you understand why you're doing the campaign is the primary goal. With that it costs money to do work, so factoring in people's time and support costs, as well as tool or design costs allows for a sensible Return on Investment (ROI) number to be calculated. If I spend X money, I get Y results. Your first campaign will always cost more as you learn the ropes. Sometimes it can be too costly and other times it can be an enormous success. This is the challenge of marketing. Tweaking your campaign to get best results for the investment. Without measurements you won't be able to tell if it is a success or not.
+For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_Email_marketing_campaigns_through_bxp
 = Secure Website Data Store =
-bxp software has the ability to act as a secure data store for numerous website and mobile applications. The setup and management of a data store is very straight forward but requires some background and understanding of the how and what is to be done. This scenario provides a step by step, mirroring the contents of the bxp api Bxp_API but providing a worked scenario.
+bxp software has the ability to act as a secure data store for numerous website and mobile applications. The setup and management of a data store is very straight forward but requires some background and understanding of what is to be done. The scenario found at the link below provides a step by step guide.
-There are a number of advantages to using bxp as a secure data store. The most important being security. The backup, availability, audit-ability and structured approach to data management means that focus can return to development and away from the security of data management.
+For more information visit: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_as_a_secure_Website_Data_Store
 = The Modules of bxp =
-Each module within bxp is a self contained toolkit that contains various functions.
+Each bxp module is a self-contained toolkit that performs various functions. Each module works in isolation but also integrates seamlessly with other modules.
-One module (System Access Management) is required by all to provide user management services.
+For more information on the logical grouping of modules see:
-Each module works in isolation and also integrates seamlessly with numerous other modules.
+For more general information about our Modules, visit: link: http://www.bxpsoftware.com/wixi/index.php?title=The_Modules_of_bxp
 = Styling and Customisation =
-The interface of bxp is a very customisable entity. It provides system owners drastically different ways of customising the interface. This document provides the links to learn a lot more and provide some customisation options.
+The interface of bxp is very customisable. You can make it look pretty much any way you like and the link below will step you through how to make your system entirely your own including importing images, and background and button colouring:
-The default width of the system is designed to help set the width to be the most common width. bxp doesn't support dynamic widths for a number of specific reasons. This set width optimisies for your most common operational screen size.
+http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp
 = Instant Visualisations =
-Visualising data is a powerful way of representing statistics and facts in a humanly understandable way through the use of graphics.
+Visualising data is a powerful way of presenting statistics through the use of graphics.
-bxp software uses the FusionCharts engine to render its Bar and Pie charts. The data is generated automatically and fed into these objects and the images are created.
+For more on this topic, click the link below:
-These objects are exportable in jpg, png, pdf and svg formats.
+http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp
-There are many viusalisation reports throughout bxp however, there are four primary visualisation reports when working with Forms. Each of these approaches has separate significant differences.
+If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie

← Older revision	Revision as of 14:59, 15 October 2015
(No difference)

← Older revision		Revision as of 14:57, 15 October 2015
Line 72:		Line 72:
	= Newsletter =		= Newsletter =

−	[[File:~~NL September~~ 2015 ~~Template~~.png]]	+	[[File:Newsletter October 2015.png]]

@@ Line 5: / Line 5: @@
-= bxp and phone systems =
+= Email Marketing Campaigns =
-Integrating bxp with your phone system (Computer and Telephony Integration or CTI) drives a number of benefits
+Trying to perform marketing using as few people as possible with highest returns possible is a goal for numerous businesses. bxp is a toolkit which can provide numerous capabilities to deliver the program but requires some planning to make the most use of the tools available.
-If decreasing Average Handling Time (AHT) is your focus, pop ups / automated look ups can significantly reduce the amount of time spent at the start of the call locating the customer record. If Interactive Voice Response (IVR) is used, the record can be found instantly, reducing AHT by up to a minute.
+bxp software is not a marketing company but we have worked with marketing companies before. We provide tools that in the hands of marketers can yield significant business results.
-. Improves Service
+Making sure you understand why you're doing the campaign is the primary goal. With that it costs money to do work, so factoring in people's time and support costs, as well as tool or design costs allows for a sensible Return on Investment (ROI) number to be calculated. If I spend X money, I get Y results. Your first campaign will always cost more as you learn the ropes. Sometimes it can be too costly and other times it can be an enormous success. This is the challenge of marketing. Tweaking your campaign to get best results for the investment. Without measurements you won't be able to tell if it is a success or not.
-Good afternoon Mr Lacey. My name is Philip. How can I help you with your Product X account today?
+For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_Email_marketing_campaigns_through_bxp
-Good afternoon. My name is Philip. Can I get your customer number please?
+= Secure Website Data Store =
-−
-. Increases Sales
+bxp software has the ability to act as a secure data store for numerous website and mobile applications. The setup and management of a data store is very straight forward but requires some background and understanding of the how and what is to be done. This scenario provides a step by step, mirroring the contents of the bxp api Bxp_API but providing a worked scenario.
-Outbound calls can be made automatically which speeds up connection, data management and avoids mis-dialling which, in turn, saves time and therefore money
-. Improves Productivity
+There are a number of advantages to using bxp as a secure data store. The most important being security. The backup, availability, audit-ability and structured approach to data management means that focus can return to development and away from the security of data management.
-. Improves Data Quality
+For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_as_a_secure_Website_Data_Store
-. Collaboration enhancement
+= The Modules of bxp =
-. Reduces Training
+Each module within bxp is a self contained toolkit that contains various functions.
-. Enhanced reporting
+One module (System Access Management) is required by all to provide user management services.
-= Best Next Action =
+Each module works in isolation and also integrates seamlessly with numerous other modules.
-Best Next Action makes the most of Big Data by using large volumes of information to create models for what should happen next. bxp is uniquely positioned to address the obvious and not so obvious challenges of this area and is already doing so for a number of clients.
+For more information on the logical grouping of the modules please review The_Pillars_of_bxp: http://www.bxpsoftware.com/wixi/index.php?title=The_Pillars_of_bxp
-Essentially BNA is using statistics / models to guess what is most appropriate for that customer to provide an upsell or cross sell opportunity. The more information you have the more tailored a response you can provide.
+= Styling and Customisation =
-= Data Profiling =
+The easiest changes possible are the primary configuration options of the system. Primary_Interface_Options This sets the primary button colouring and background colouring.
-Instant reports are generic with fewer configuration options which allows reports to be generated quickly with little or no configuration.
+The default width of the system is designed to help set the width to be the most common width. bxp doesn't support dynamic widths for a number of specific reasons. This set width optimisies for your most common operational screen size.
-When there are a number of configuration options, you can save the settings and filters in a custom group. These groups are then applied to the instant reports and so become customised reports. Groups save a lot of time by storing the settings for reapplication to multiple report types.
+For more information visit the following link: http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp
-= Bonjour, Hallo, Hola! =
+= Instant Visualisations =
-bxp makes it possible to include language changing options. Once you have built your initial form with questions and outcomes, you can add a Language bar which presents you with a list of buttons or images that, with one click, can translate the form into a different language.
+Visualising data is a powerful way of representing statistics and facts in a humanly understandable way through the use of graphics.
-= Gamification =
+These objects are exportable in jpg, png, pdf and svg formats.
-Gamification is all about engaging staff; helping them to be more productive but at the same time making it fun and enjoyable.
+There are many viusalisation reports throughout bxp however, there are four primary visualisation reports when working with Forms. Each of these approaches has separate significant differences.
-Click the link below and find out how you can use bxp for Gamification and develop your own incentive schemes or programs.
-http://www.bxpsoftware.com/wixi/index.php?title=Scenario_-_bxp_for_Gamification
+http://www.bxpsoftware.com/wixi/index.php?title=How_to_style_bxp
 If you haven't received any of our Newsletters and would like to be added to our subscribers list, please email your details to socialmedia@allnone.ie

@@ Line 5: / Line 5: @@
-'''bxp and phone systems'''
+= bxp and phone systems =
 Integrating bxp with your phone system (Computer and Telephony Integration or CTI) drives a number of benefits
@@ Line 44: / Line 44: @@
-'''Best Next Action'''
+= Best Next Action =
 Best Next Action (also referred to as Next Best Action) is a customer focussed marketing model that considers the different actions that can be taken for a specific customer and decides on the best one. The Best Next Action should be a balance between the customer’s interests and the organization’s business objectives.
@@ Line 57: / Line 57: @@
-'''Data Profiling'''
+= Data Profiling =
 Data Profiling is the bxp reporting module and it allows you to create two key reporting formats; Instant and Customised.
@@ Line 67: / Line 67: @@
-'''Bonjour, Hallo, Hola!'''
+= Bonjour, Hallo, Hola! =
 bxp makes it possible to include language changing options. Once you have built your initial form with questions and outcomes, you can add a Language bar which presents you with a list of buttons or images that, with one click, can translate the form into a different language.
@@ Line 73: / Line 73: @@
-'''Gamification'''
+= Gamification =
 Gamification is all about engaging staff; helping them to be more productive but at the same time making it fun and enjoyable.
@@ Line 82: / Line 82: @@
 [[File:NL September 2015 Template.png]]