All n One's bxp software Wixi - User contributions [en-gb]

Latest Updates

2021-02-11T17:30:29Z

Meabh Landers:

=Overview=
The Wikipedia of bxp software (bxp) was first started in November 2013. Called the Wixi as a cross between the X of bxp software and Wiki, the shortened title of Wikipedia

Since it's inception it has become the primary documentation and information resource for the delivery of support and training material for bxp.

This page lists the changes in documentation in date order.

A full list of all contributors and their initials can be found at the bottom of this page.

= Updates =

== 2021-02 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2021-02-11 || ML || Update || Bxp_-_Ballymount_Security || [[Bxp_-_Ballymount_Security|Link]] ||
|-
| 2021-02-11 || ML || Update || Bxp_-_Audit_Logs || [[Bxp_-_Audit_Logs|Link]] ||
|-
| 2021-02-11 || ML || Update || Security_-_Start_Here || [[Security_-_Start_Here|Link]] ||
|-
| 2021-02-11 || ML || Update || Bxp_Infrastructure_Capacity || [[Bxp_Infrastructure_Capacity|Link]] ||
|-
| 2021-02-11 || ML || Update || Bxp_and_Business_Continuity || [[Bxp_and_Business_Continuity|Link]] ||
|-
| 2021-02-10 || ML || Update || Developers - Javascript || [[Developers_-_JavaScript|Link]] ||
|-
| 2021-02-10 || ML || New || JQuery_and_Bxp || [[JQuery_and_Bxp|Link]] ||
|-
| 2021-02-10 || ML || Update || About_All_n_One || [[About_All_n_One|Link]] ||
|-
| 2021-02-10 || ML || Update || All_n_One_-_Departments_-_Security || [[All_n_One_-_Departments_-_Security|Link]] ||
|-
| 2021-02-10 || ML || Update || ECourse_-_PowerPoint_on_a_Page || [[ECourse_-_PowerPoint_on_a_Page|Link]] ||
|-
| 2021-02-10 || ML || Update || Form_-_Outcomes || [[Form_-_Outcomes|Link]] ||
|-
| 2021-02-10 || ML || Update || Creating_a_Screen_Snapshot || [[Creating_a_Screen_Snapshot|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_and_Business_Continuity || [[Bxp_and_Business_Continuity|Link]] ||
|-
| 2021-02-10 || ML || Update || Scenario_-_bxp_and_managing_work || [[Scenario_-_bxp_and_managing_work|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_-_Client_Security_Report || [[Bxp_-_Client_Security_Report|Link]] ||
|-
| 2021-02-10 || ML || Update || What_browsers_does_bxp_work_on? || [[What_browsers_does_bxp_work_on%3F|Link]] ||
|-
|}

== 2020-07 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2020-07-21 || RC || Update || Bxp_software_in_AWS_Cloud_Services || [[Bxp_software_in_AWS_Cloud_Services|Link]] ||
|-
|}

== 2019-11 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-11-20 || RC || Update || Understanding_bxp_Development_and_All_n_One_Consultancy || [[Understanding_bxp_Development_and_All_n_One_Consultancy|Link]] ||
|-
| 2019-11-20 || RC || Update || Bxp_System_Pricing || [[Bxp_System_Pricing|Link]] ||
|-
|}

== 2019-10 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-10-30 || TG || Update || Bxp_software_in_Sungard || [[Bxp_software_in_Sungard|Link]] ||
|-
|}

== 2019-09 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-09-10 || TG || New || Bxp_-_BCP_Notes || [[Bxp_-_BCP_Notes‎‎|Link]] ||
|-
|}

== 2019-07 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-07-24 || TG || Update || Meet_the_Team‎‎ || [[Meet_the_Team‎‎|Link]] ||
|-
|}

== 2018-04 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - Project Manager‎‎ || [[Bxp R10SER2 - Project Manager‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - Time Tracker‎ || [[Bxp R10SER2 - Time Tracker‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp Release 10 SER 3 prerelease notes‎‎ || [[Bxp Release 10 SER 3 prerelease notes‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-26 || PL || New || Bxp R10SER3 - Project Manager‎ || [[Bxp R10SER3 - Project Manager‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Appointment Management - Create a Diary‎‎ || [[Appointment Management - Create a Diary‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Appointment Management - Categories‎‎ || [[Appointment Management - Categories‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Module - Human Resources Management‎ || [[Module - Human Resources Management‎|Link]] ||
|-
| 2018-04-26 || PL || New || Diaries - Quick List‎ || [[Diaries - Quick List‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - System Access Management‎‎ || [[Bxp R10SER2 - System Access Management‎‎|Link]] ||
|-
| 2018-04-25 || PL || Update || Styling bxp - Start Here‎ || [[Styling bxp - Start Here‎|Link]] ||
|-
| 2018-04-25 || PL || Update || Group Form Sending‎ || [[Group Form Sending‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp Release 10 SER 3 prerelease notes‎ || [[Bxp Release 10 SER 3 prerelease notes‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp R10SER2 - Dashboards‎‎ || [[Bxp R10SER2 - Dashboards‎‎|Link]] ||
|-
| 2018-04-21 || PL || New || Bxp R10SER2 - Appointment Management‎‎ || [[Bxp R10SER2 - Appointment Management‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Bxp R10SER2 - Dashboards‎ || [[Bxp R10SER2 - Dashboards‎|Link]] ||
|-
| 2018-04-21 || PL || New || Bxp Pillar - Human Resource Management‎‎ || [[Bxp Pillar - Human Resource Management‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Employee Self-Service || [[Employee_Self-Service_(ESS)|Link]] ||
|-
| 2018-04-20 || PL || New || User Sensitive Inclusive Design‎‎ || [[User Sensitive Inclusive Design‎‎|Link]] ||
|-
| 2018-04-19 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎ || [[Bxp Release 10 SER 2 prerelease notes‎|Link]] ||
|-
| 2018-04-19 || PL || Update || Basic - Inline Tabs‎ || [[Basic - Inline Tabs‎|Link]] ||
|-
| 2018-04-19 || PL || New || Form - Overriding and Styling Inline Tabs‎ || [[Form - Overriding and Styling Inline Tabs‎|Link]] ||
|-
| 2018-04-19 || PL || New || Leave Request Management‎ || [[Leave Request Management‎|Link]] ||
|-
| 2018-04-17 || RC || Update || Scenario - bxp and understanding phone systems‎ || [[Scenario - bxp and understanding phone systems‎|Link]] ||
|-
| 2018-04-09 || PL || Update || Security Group Menu‎‎ || [[Security Group Menu‎‎|Link]] ||
|-
| 2018-04-08 || PL || New || Security Group Menu‎‎ || [[Security Group Menu‎‎|Link]] ||
|-
| 2018-04-08 || PL || New || Reference Table - Page Libraries‎ || [[Reference Table - Page Libraries‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Dashboard - Date Lister engine‎‎ || [[Dashboard - Date Lister engine‎‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Helpful - Manipulating large text files || [[Helpful - Manipulating large text files|Link]] ||
|-
| 2018-04-06 || PL || Update || Latest Updates - 2017 Q4 Archive‎ || [[Latest Updates - 2017 Q4 Archive‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Latest Updates - 2018 Q1 Archive || [[Latest Updates - 2018 Q1 Archive|Link]] ||
|-
| 2018-04-04 || RC || Update || Mass List Editing || [[Mass List Editing|Link]] ||
|-
| 2018-04-04 || PL || Update || Email - Improving Delivery Rates‎‎ || [[Email - Improving Delivery Rates‎‎|Link]] ||
|-
| 2018-04-04 || PL || Update || Module - Dashboards || [[Module - Dashboards|Link]] ||
|-
|}

==Archives==

* 2018 Q1 - [[Latest_Updates_-_2018_Q1_Archive]]
* 2017 Q4 - [[Latest_Updates_-_2017_Q4_Archive]]
* 2017 Q3 - [[Latest_Updates_-_2017_Q3_Archive]]
* 2017 Q2 - [[Latest_Updates_-_2017_Q2_Archive]]
* 2017 Q1 - [[Latest_Updates_-_2017_Q1_Archive]]
* 2016 Q4 - [[Latest_Updates_-_2016_Q4_Archive]]
* 2016 Q3 - [[Latest_Updates_-_2016_Q3_Archive]]
* 2016 Q2 - [[Latest_Updates_-_2016_Q2_Archive]]
* 2016 Q1 - [[Latest_Updates_-_2016_Q1_Archive]]
* 2015 Q4 - [[Latest_Updates_-_2015_Q4_Archive]]
* 2015 Q3 - [[Latest_Updates_-_2015_Q3_Archive]]
* 2015 Q2 - [[Latest_Updates_-_2015_Q2_Archive]]
* 2015 Q1 - [[Latest_Updates_-_2015_Q1_Archive]]
* 2014 - [[Latest_Updates_-_2014_Archive]]
* 2013 - [[Latest_Updates_-_2013_Archive]]

=Bulletins=

The Bulletin archive is available from [[Bulletins]]

=Contributors=

All n One Staff

* AR - Aiden Rice
* CT - Chris Thomson
* ML - Meabh Landers
* NW - Nick Wheeler
* PJ - Patrick Jenkins
* PL - Philip Lacey
* RC - Robert Carson
* TG - Thomas Glennon

External Contributors
* EL - Emma Lacey

[[Category:Topic:Update Notifications]]

Latest Updates

2021-02-11T17:29:57Z

Meabh Landers:

=Overview=
The Wikipedia of bxp software (bxp) was first started in November 2013. Called the Wixi as a cross between the X of bxp software and Wiki, the shortened title of Wikipedia

Since it's inception it has become the primary documentation and information resource for the delivery of support and training material for bxp.

This page lists the changes in documentation in date order.

A full list of all contributors and their initials can be found at the bottom of this page.

= Updates =

== 2021-02 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2021-02-10 || ML || Update || Bxp_-_Ballymount_Security || [[Bxp_-_Ballymount_Security|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_-_Audit_Logs || [[Bxp_-_Audit_Logs|Link]] ||
|-
| 2021-02-10 || ML || Update || Security_-_Start_Here || [[Security_-_Start_Here|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_Infrastructure_Capacity || [[Bxp_Infrastructure_Capacity|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_and_Business_Continuity || [[Bxp_and_Business_Continuity|Link]] ||
|-
| 2021-02-10 || ML || Update || Developers - Javascript || [[Developers_-_JavaScript|Link]] ||
|-
| 2021-02-10 || ML || New || JQuery_and_Bxp || [[JQuery_and_Bxp|Link]] ||
|-
| 2021-02-10 || ML || Update || About_All_n_One || [[About_All_n_One|Link]] ||
|-
| 2021-02-10 || ML || Update || All_n_One_-_Departments_-_Security || [[All_n_One_-_Departments_-_Security|Link]] ||
|-
| 2021-02-10 || ML || Update || ECourse_-_PowerPoint_on_a_Page || [[ECourse_-_PowerPoint_on_a_Page|Link]] ||
|-
| 2021-02-10 || ML || Update || Form_-_Outcomes || [[Form_-_Outcomes|Link]] ||
|-
| 2021-02-10 || ML || Update || Creating_a_Screen_Snapshot || [[Creating_a_Screen_Snapshot|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_and_Business_Continuity || [[Bxp_and_Business_Continuity|Link]] ||
|-
| 2021-02-10 || ML || Update || Scenario_-_bxp_and_managing_work || [[Scenario_-_bxp_and_managing_work|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_-_Client_Security_Report || [[Bxp_-_Client_Security_Report|Link]] ||
|-
| 2021-02-10 || ML || Update || What_browsers_does_bxp_work_on? || [[What_browsers_does_bxp_work_on%3F|Link]] ||
|-
|}

== 2020-07 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2020-07-21 || RC || Update || Bxp_software_in_AWS_Cloud_Services || [[Bxp_software_in_AWS_Cloud_Services|Link]] ||
|-
|}

== 2019-11 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-11-20 || RC || Update || Understanding_bxp_Development_and_All_n_One_Consultancy || [[Understanding_bxp_Development_and_All_n_One_Consultancy|Link]] ||
|-
| 2019-11-20 || RC || Update || Bxp_System_Pricing || [[Bxp_System_Pricing|Link]] ||
|-
|}

== 2019-10 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-10-30 || TG || Update || Bxp_software_in_Sungard || [[Bxp_software_in_Sungard|Link]] ||
|-
|}

== 2019-09 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-09-10 || TG || New || Bxp_-_BCP_Notes || [[Bxp_-_BCP_Notes‎‎|Link]] ||
|-
|}

== 2019-07 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-07-24 || TG || Update || Meet_the_Team‎‎ || [[Meet_the_Team‎‎|Link]] ||
|-
|}

== 2018-04 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - Project Manager‎‎ || [[Bxp R10SER2 - Project Manager‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - Time Tracker‎ || [[Bxp R10SER2 - Time Tracker‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp Release 10 SER 3 prerelease notes‎‎ || [[Bxp Release 10 SER 3 prerelease notes‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-26 || PL || New || Bxp R10SER3 - Project Manager‎ || [[Bxp R10SER3 - Project Manager‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Appointment Management - Create a Diary‎‎ || [[Appointment Management - Create a Diary‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Appointment Management - Categories‎‎ || [[Appointment Management - Categories‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Module - Human Resources Management‎ || [[Module - Human Resources Management‎|Link]] ||
|-
| 2018-04-26 || PL || New || Diaries - Quick List‎ || [[Diaries - Quick List‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - System Access Management‎‎ || [[Bxp R10SER2 - System Access Management‎‎|Link]] ||
|-
| 2018-04-25 || PL || Update || Styling bxp - Start Here‎ || [[Styling bxp - Start Here‎|Link]] ||
|-
| 2018-04-25 || PL || Update || Group Form Sending‎ || [[Group Form Sending‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp Release 10 SER 3 prerelease notes‎ || [[Bxp Release 10 SER 3 prerelease notes‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp R10SER2 - Dashboards‎‎ || [[Bxp R10SER2 - Dashboards‎‎|Link]] ||
|-
| 2018-04-21 || PL || New || Bxp R10SER2 - Appointment Management‎‎ || [[Bxp R10SER2 - Appointment Management‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Bxp R10SER2 - Dashboards‎ || [[Bxp R10SER2 - Dashboards‎|Link]] ||
|-
| 2018-04-21 || PL || New || Bxp Pillar - Human Resource Management‎‎ || [[Bxp Pillar - Human Resource Management‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Employee Self-Service || [[Employee_Self-Service_(ESS)|Link]] ||
|-
| 2018-04-20 || PL || New || User Sensitive Inclusive Design‎‎ || [[User Sensitive Inclusive Design‎‎|Link]] ||
|-
| 2018-04-19 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎ || [[Bxp Release 10 SER 2 prerelease notes‎|Link]] ||
|-
| 2018-04-19 || PL || Update || Basic - Inline Tabs‎ || [[Basic - Inline Tabs‎|Link]] ||
|-
| 2018-04-19 || PL || New || Form - Overriding and Styling Inline Tabs‎ || [[Form - Overriding and Styling Inline Tabs‎|Link]] ||
|-
| 2018-04-19 || PL || New || Leave Request Management‎ || [[Leave Request Management‎|Link]] ||
|-
| 2018-04-17 || RC || Update || Scenario - bxp and understanding phone systems‎ || [[Scenario - bxp and understanding phone systems‎|Link]] ||
|-
| 2018-04-09 || PL || Update || Security Group Menu‎‎ || [[Security Group Menu‎‎|Link]] ||
|-
| 2018-04-08 || PL || New || Security Group Menu‎‎ || [[Security Group Menu‎‎|Link]] ||
|-
| 2018-04-08 || PL || New || Reference Table - Page Libraries‎ || [[Reference Table - Page Libraries‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Dashboard - Date Lister engine‎‎ || [[Dashboard - Date Lister engine‎‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Helpful - Manipulating large text files || [[Helpful - Manipulating large text files|Link]] ||
|-
| 2018-04-06 || PL || Update || Latest Updates - 2017 Q4 Archive‎ || [[Latest Updates - 2017 Q4 Archive‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Latest Updates - 2018 Q1 Archive || [[Latest Updates - 2018 Q1 Archive|Link]] ||
|-
| 2018-04-04 || RC || Update || Mass List Editing || [[Mass List Editing|Link]] ||
|-
| 2018-04-04 || PL || Update || Email - Improving Delivery Rates‎‎ || [[Email - Improving Delivery Rates‎‎|Link]] ||
|-
| 2018-04-04 || PL || Update || Module - Dashboards || [[Module - Dashboards|Link]] ||
|-
|}

==Archives==

* 2018 Q1 - [[Latest_Updates_-_2018_Q1_Archive]]
* 2017 Q4 - [[Latest_Updates_-_2017_Q4_Archive]]
* 2017 Q3 - [[Latest_Updates_-_2017_Q3_Archive]]
* 2017 Q2 - [[Latest_Updates_-_2017_Q2_Archive]]
* 2017 Q1 - [[Latest_Updates_-_2017_Q1_Archive]]
* 2016 Q4 - [[Latest_Updates_-_2016_Q4_Archive]]
* 2016 Q3 - [[Latest_Updates_-_2016_Q3_Archive]]
* 2016 Q2 - [[Latest_Updates_-_2016_Q2_Archive]]
* 2016 Q1 - [[Latest_Updates_-_2016_Q1_Archive]]
* 2015 Q4 - [[Latest_Updates_-_2015_Q4_Archive]]
* 2015 Q3 - [[Latest_Updates_-_2015_Q3_Archive]]
* 2015 Q2 - [[Latest_Updates_-_2015_Q2_Archive]]
* 2015 Q1 - [[Latest_Updates_-_2015_Q1_Archive]]
* 2014 - [[Latest_Updates_-_2014_Archive]]
* 2013 - [[Latest_Updates_-_2013_Archive]]

=Bulletins=

The Bulletin archive is available from [[Bulletins]]

=Contributors=

All n One Staff

* AR - Aiden Rice
* CT - Chris Thomson
* ML - Meabh Landers
* NW - Nick Wheeler
* PJ - Patrick Jenkins
* PL - Philip Lacey
* RC - Robert Carson
* TG - Thomas Glennon

External Contributors
* EL - Emma Lacey

[[Category:Topic:Update Notifications]]

Bxp - Ballymount Security

2021-02-11T17:12:55Z

Meabh Landers:

=Intro=
The operational and development office of All n One is 48 / 49 Western Parkway Business Park, Lower Ballymount Road, Dublin 12, D12 DK49.

This document provides information on the development environment and its security controls.

N.B. No client data is stored on this site.

=Physical security=
* Perimeter Security - The park security is managed by TopSecurity who are retained by Colliers (http://www.colliers.ie/).

* Our joined units within the park are securely locked and alarmed.
** Intevo live video recording - Provided by ADT security, our CCTV system holds three months of recording using high definition illustra 600 IP cameras strategically located around and inside the premises.
** ADT motion sensors and contact points - Provided by ADT security, our motion sensors and alarm system are controlled by a Honeywell Security - Galaxy 48 model
** ADT Door swipe cards - Also linked to the Intevo system our door controls are regulated from Kantech's KT-300 system.
** Different zones / different permissions - Users with a key card are controlled through the Intevo system and are only granted access to areas of the building chosen by our security team
** Non staff guided access - Audit trails for all entrants of the building are held for reporting.

* Physical Keys
** Lockup sequence - Physical Keys to the building are held by permanent staff working for the company longer then six months. Upon leaving the follow steps documented for them that include various security checks, alarm activation, locking doors and closing shutters.

* Monitoring
** Fire monitoring
** Security monitoring - Security reports are run and held for all working days. This report holds information including, which doors controls were activated at specific time and which user activated it. All secure doors are visible from a camera feed.

=Operational security=
* Departments

* Clean desk policy - The last to leave the building have to follow a set list of security checks. One of which involves checking all other employees desks for open lockers and sensitive documentation. All colleagues are briefed on Data security best practices.

* Security checks (monthly)- Office machine report - All staff are subject to completing a tender document monthly which lists the results from Anti-virus scans, Spy-ware scans, optimization scans, windows/mac update checks and recently installed software checks.

* CCTV is reviewed daily to spot any camera activity outside of operational hours.

* Remote security monitoring is provided by our intevo security system. With this we can check any security features for Ballymount to insure all is secure.

=Network Configuration=
Please review [[All_n_One_Infrastructures]] for further information

=Facility Maintenance=
At AllnOne we have certain procedures that we follow in order to stay compliant with many standards and to provide a safe and secure working environment for our employees.

* Fire safety is provided by Patrick Jenkins who briefed all colleagues on the correct procedures to follow in the unlikely event of a fire. Patrick also makes sure all fire equipment is regulated to insure its operation.

* The intevo security system lets All n One monitor any colleagues entering and exiting the building. Reports are run and stored on this information daily. Unauthorized access is mitigated against by only allowing access if the person has an approved security card issued by our security official Thomas Glennon.

* Air conditioning/Heating and Air purifying is provided in the office to give our colleagues the most comfortable safe working environment.

==Power Supply==
Our electricity is provided to us by Energia. This provides a highly reliable service as they are one of the largest independent energy suppliers in Ireland supplying over 65,000 customers with electricity. Since we started operating out of our Ballymount facility in 2005 we have never had a drop of power from our provider.

In All n One we practice energy efficiency where possible. We do this by turning off lights when they are no longer needed. At night we turn off all the flip switches to our fuse box to cut the power on the floor.

In the unlikely case that power is lost from our Electricity service provider we have an onsite UPS solution ( In our warehouse we have our back-up system from UPS. For this we have 32 Batteries set up on secure racks that are linked to the Eaton branded battery breaker device so in the event of a power cut this device can keep our Ballymount facility running for another 12 hours. (In the un-likely event this occurs it will not affect the operation of BE as it is hosted on our web servers in an AWS Data Centre)

==Fire Prevention Procedures==
Just like any business scenario, we want minimise the possibility of fire. We do this by implementing fire alarms, fire blankets and fire extinguishers.

* The fire officer for our building is '''Chris Thompson'''. He provides training to all staff on fire safety and procedures for the company, i.e. Evacuation process and how to tackle a fire with the correct extinguisher.
* The health and safety officer for the company is '''Patrick Jenkins'''.

We also have a service agreement with a company called Custom Electronics ltd. They provide us with routine check-ups on our fire equipment and alarms and also service this equipment if an issue is found. We have an agreement that every 6 months they will come in and service all equipment, and replace any faulty or broken items. We also check our fire alarms on a regular basis to make sure they are fully functioning and keep a log book of recorded data. By doing this we are certified as compliant towards the requirements of Irish Standards 291:1986. In our facility we have 16 fire extinguishers of which nine are C02, four are H20, Two are dry power and one is foam. There are multiple signs around the building stating the fire procedures of AllnOne and we encourage people to read them.

==Hygiene/Cleanliness==
We have a current service contract with a cleaning company who provide us with a cleaner for our facility. The cleaner comes out twice weekly and just keeps a general maintenance of the area. i.e empty bins, clean surfaces, hoover floors etc. This is in the best interest of our business as getting rid of any excess dust around computers can help maintain a machines life span by preventing dust from impacting the fans/hardware of the computer and in turn cause damage.

==Pest Control==
We have a service contract with Complete pest control who do routine visits bi-monthly. The visits include servicing any traps or replacing any old bait. We have never had a pest problem at the All n One facility, however it is important to have procedures in place.

==Air Conditioning==
At AllnOne there is a necessity for proper air conditioning as we need to keep machines at an optimum temperature to prevent overheating. Our air conditioning is broken into three locations:

• Ground Floor Open Floor Plan
• 1st Floor Open Plan
• 1st Floor Comms Room

The Ground floor has a Toshiba RAV361AH8-P air conditioning unit. This is a refrigerant that produces R-22 gas type which is environmentally safe and is used in most households.

The 1st Floor open plan has a Toshiba RAV461AH8-P air conditioning unit. This is a refrigerant that produces R-22 gas type which is environmentally safe and is used in most households.

The first Floor Comms Room uses a Toshiba RAV-SM562AT-E air conditioning unit. This is a specialized air refrigerant unit as the gas is produces is friendly for our comms room. It produces R-410A gases which is also more environmentally friendly then the R-22 gas and has no chlorine in it.

Our air conditioning service contract is with a company called Paragon. They maintain our air conditioning units and do a routine service every 6 months. In addition to this is we notice any issue with the air conditioning they will send a representative out to us to rectify the problem.

==Internet Connections==
At AllnOne internet connection is vital to how we operate. Currently we rent two internet lines from Eircom. We have utilised these two lines by splitting them up.

===Line 1===
This is the line that holds our cabled network connection. This includes all wired computers in the building and servers and the 3cx phone system. The router/modem is connected to a switch, the switch is then connected to 3 patch panels. The patch panels are connected to Ethernet lines and at the other end of those lines are access points for the PC’s in the building. The Wi-Fi on this router has been turned off to increase the security of a possible intruder getting into the network as he must be directly wired in. We also do not leave any open Ethernet ports available so any that are not in use are disconnected from our patch panel.

===Line 2===
The main purpose of this line is to facilitate clients who wish to use WIFI enabled devices while on the premises. We do not use this network to complete any secure work or alterations to bxp’s system. In addition, we change the wireless password on a monthly basis for security purposes, and also to stop users who have obtained the WIFI password on a previous occasion from logging on once again.

The wireless router is also kept off unless it is asked for by a visitor. In this case it is connected to the Eircom router which is separate from the office's main internet connection. For a visitor to get access to this they must provide their device's MAC address and the MAC address is then given access to the wireless network. This helps prevent unwanted wireless devices connecting to the wireless network when it is turned on.

=Building Machinery Layout=
At our All n One facility we operate machinery in different locations throughout our building. For the purpose of this document we have broken up the sections into what area the machinery is stored, and how we maintain it.

The building areas are as follows:-

* Main Floor
* Mezzanine Floor
* Board Room
* Canteen
* Comms Rooms
* Warehouse

All operational All n One machines comply with standard settings, processes and procedures listed.

===Microsoft Windows Maintenance===
Windows security updates are of the upmost importance to the security of our systems.

Regarding these updates, we implement upon release as these patches are designed to close off possible vulnerabilities in the Windows OS. All of our machines have a windows update scheduled to check and implement any windows updates every day at 16:00. We also spot check computers occasionally to make sure the updates have been implemented correctly.

===Anti-Virus===
Anti-Virus protection is vital to our security measures. Here at All n One we implement anti-virus software on all of our machines. Anti-virus scans are implemented in real time, and full system scans are implemented on all computers every forth night. This insures that there is no malicious software on company computers. By following this procedure we have never experienced any issues.

===System Optimizer===
In All n One we have implemented CCleaner as our system optimizer software, privacy and cleaning tool. It removes unused files from our system - allowing Windows to run faster and it also frees up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. Additionally it contains a fully featured registry cleaner. But the best part is that it's fast (normally taking less than a second to run) and contains NO Spyware or Adware. As this system optimizer is very fast to use. Its benefits are huge in regard to freeing up hard disk space on the main floor computers. We schedule to run this software weekly.

===Spyware Protection===
We use Spybot Search and Destroy as our main on-demand spyware scanner. It is used to scan a complete system for active malware; if suspected malware is detected, users have the option of removing it. A complete system scan will check for all malware which includes classical viruses. The malware database contains more than 7000 different threats and is constantly being updated. Immunization supports chrome, Firefox and Internet Explorer. Domains known to spread malware are added to this list so they no longer pose a threat. Spybot includes another level of immunization by adding those malicious websites to the Windows ‘hosts’ file. Spybot Free Edition definition files are updated on a weekly basis. We also run full system spybot scans on a bi-weekly schedule. We also have never had a spyware threat on any computers.

===Software Testing/Hardware Testing===
Software and hardware testing on machines is very importance. We keep a maintenance schedule running for these tests. We generally just run the generic software listed under section 3.1 of our Compac branded computers to make sure everything is running flawlessly. We also check for any updates to the software that does not automatically update. The hardware testing we run involves checking all of the monitors, mice, key boards, microphones and the machines internal hardware. We do internal hardware tests on yearly basis but if we encounter an issue with the machine, we run it on demand to find what part or issue must be fixed/replaced. For this purpose we keep a reserve of computer parts in our warehouse to allow us to fix issues promptly.

===Cabling===
In the interest of health and safety we keep all cables maintained and organised so there is no issue with lose/dangling cables. This also means we avoid any possibility of damage. In the case of a cable being damaged, i.e power cable, block, VGA, phone line or Ethernet etc., we keep a reserve of these in our warehouse.

===Machine Hardware encryption Security===
At All n One we operate on a windows environment. We utilize the windows based bit locker encryption. BitLocker is a full disk encryption feature included with Windows Vista and later. It is designed to protect data by providing encryption for entire volumes. By default it uses the AES encryption algorithm in cipher block chaining (CBC) or XTS mode with a 128-bit or 256-bit key. CBC is not used over the whole disk; it is applied to each individual sector.

===Active Directory Control===
At All n One all colleague windows accounts are controled by the security department through the implementation of Active Directory. '''Active Directory''' ('''AD''') is a directory service that Microsoft developed for windows domain networks. It is included in most windows server operating systems as a set of processes and services. <sup id="cite_ref-:1_3-0" class="reference"></sup>

A server running Active Directory Domain Services (AD DS) is called a domain controller. It authenticates and authorizes all users and computers in a Windows domain type network—assigning and enforcing security policies for all computers and installing or updating software. For example, when a user logs into a computer that is part of a Windows domain, Active Directory checks the submitted password and determines whether the user is a system administrator or normal user.

[[Category:Topic:About All n One]]
[[Category:Topic:About bxp]]

Bxp - Audit Logs

2021-02-11T17:11:50Z

Meabh Landers:

== Overview ==

Security is a primary concern of bxp software (bxp). To that end there are a number of mechanisms in effect for logging and event management from an operational and security perspective that are employed.

The area is broken into two primary suites of audit-able log areas.
* Infrastructure
* Application

Infrastructure and operating system level logging is available to the All n One support departments of Security, Frameworks and Infrastructure. The detail and information of these logs is not generally available and is used in the performance monitoring and enhancement of the solution. For proper security logging and infrastructure management the logs can also be used to refine and tweak low level security parameters to reduce and eliminate threats.

Application level logging is available to end users of bxp with correct access permissions. This information is primarily available and managed through the System Access Management module however bxp maintains numerous logs for varying purposes throughout the framework.

== Infrastructure ==

=== Technical Operations Centre monitoring ===

Monitored and managed by AWS, the entire network and primary infrastructure is monitored 24/7 with varying alarms and audited change request mechanisms. At no point do these logs include customer data. All communications within the infrastructure are encrypted, including data at rest.

=== Event Viewer ===

The server solutions in the bxp framework are Microsoft based. To this end Event Viewer provides application, security and event logging, which are reviewed by period Security department operations.

=== IIS Logs ===

The primary web services are delivered using Microsoft Internet Information Server. The logs from the numerous IIS nTeir web solutions are collated and extracted for performance and reporting purposes managed by the Infrastructure department.

These logs are also used to help generate Black Lists of IP addresses seeking to affect the service.

=== MySQL Logs ===

Numerous audit-able logs are available from MySQL. The primary audit log is the slow-log, which is used to tweak and enhance the performance of the database service and provide actionable efforts to the Frameworks department to improve the service.

=== SFTP Logs ===

The SFTP server service provides access logs. These logs are used to refine Black Lists.

=== Hamsters ===

For trappable and actionable IIS error events, e.g. (500 internal server error or 404 page not found), a hamster error report is generated. These events are distributed to various departments to manage their resolution. For more information on the hamsters please review [[Meet_the_Hamsters]] The information stored in a Hamster log will include all browser transmitted information at the time of the error. A snapshot of the identifiable information is available from https://ww3.allnone.ie/public/client_debug.asp

== Application ==

Within the bxp platform there are numerous further actionable audit logs.

=== PageView ===

Every page that a user visits is logged in a client specific table called the PageLog. The information does not contain customer identifiable information. The primary information logged is:

* DateTime
* User
* Page
* Module
* Section

PageLogs are retained on a rolling six months basis and are only available to All n One support staff for security purposes to trouble shoot issues.

''Main Menu > System Access Management > Security Reports > Security - System Page Log Full Audit Trail''

=== SecurityLog ===

The SecurityLog provides audit-able event history specifically around login and logout events.

A number of key interaction pieces of information are maintained.

* Date Time
* Remote Address
* Remote Host
* Remote User
* Called Server
* Called URL
* System
* User Id
* User Name
* User Entered Values
* Event Type
* Result

''Main Menu > System Access Management > Security Reports > ''
* ''Login Report - Last Login''
* ''Login Report - All Logins''
* ''Login Report - Failed Logins''
* ''Login Report - Failed Logins - IP Restricted''

SecurityLogs are retained on a rolling six month basis.

=== ArticleView ===

A second audit-able event log is maintained for key event recording. These events record key Ids for auditing purposes but customer identifiable information . The events currently recorded include:

* Accounts - Data File
* Accounts - Edit Transaction
* Campaign - Data Load
* Campaign - XML Load
* Create Archive - Complete
* Create Archive - Custom Output
* Create Campaign Archive - Complete
* FAQ - View
* InfoCentre - Local - View
* InfoCentre - Master - View
* SAM - Add User
* SAM - Edit User
* SAM - Group file user create
* SAM - Group User Field Update -
* SAM - Group User Security Reset
* SAM - User Profile
* Campaign [ & intCampaign_Id & "] - Document View
* Check mailbox - Campaign Management
* Check mailbox - Task Management
* Security - Password updated
* Update : Adding : & strTable_Name
* Update : Deleting : & strTable_Name

Logs of these events are available through reports in the System Access Management module

''Main Menu > System Access Management > Security Reports > Security - System Events Audit Trail > ''

ArticleViews are retained on a rolling six month basis.

=== Logging and Reporting ===

There is extensive reporting available within each module on various aspects of content entered into the bxp instance. For all Wixi articles on reports available you can use as an initial reference point. [[Category:Topic:Reporting]]

==== Form Management ====

Vast amounts of information are recorded with every interaction with a data record. For further information on what is stored with every interaction from an Inbound, Outbound, Blended, Case, Examination, Quality Assurance or Survey form, please refer to the reporting documentation for each area for what is possible. [[Training]]

==== eCourse Management ====

eLearning and eCourse interaction is recorded separately and extensively for eCourse and eCourse modification interactions. For more information on the reporting and data available please refer to the various training materials available for eLearning. [[Learning_and_Development_Training]]

[[Category:Topic:About bxp]]
[[Category:Topic:Reporting]]
[[Category:Topic:Security]]

Security - Start Here

2021-02-11T15:29:34Z

Meabh Landers:

== Overview ==

Security is an enormous aspect of bxp software (bxp) and an enormous field with many questions and often very detailed answers. This area of our Wixi is designed to help you navigate to the answers we feel best answer your questions. The areas, lists and answers have been compiled from numerous security surveys, questionnaires and audits we have received since 2005.

The first challenge that we have as an organisation is how much information to release to the public domain whilst still being seing to be helpful / co-operative. To this end if operationally sensitive information is required, it can be released to you under Non-Disclosure Agreement, but is not available in this Wixi or its supporting documents.

== Contracts ==

All n One Limited [hereto referred to as All n One] are the company that supply the software as a service solution called bxp software [hereto referred to as bxp].

=== Where do we start? ===

The first part of any interaction with a client is to put in place a Non-Disclosure Agreement (NDA). The company looking to rent the solution [hereto referred to as the bxp Client] can use the All n One NDA or ask All n One to review and discuss an NDA of their own.

The NDA means that both parties can be privy to sensitive operaitonal details in the security that they will not be shared.

=== How long do I sign up for? ===

The contracts begin with a three month commitment followed by a month rolling contract where the bxp Client is required to provide notice only one month in advance. For some clients this period is two short and the rolling notice can be extended to any amount of time upon contractual agreement.

The reason for this is to provide bxp Clients with the security of knowing that they can take their data at any time and walk away without being tied into a length supplier contract.

=== Key Stakeholders ===

For the purposes of terminology there are a number of key stakeholders involved in the contract process at a minimum.

A Patron in the All n One lexicon is a potential of existing client who is seeking All n One to change operational processes / procedures to suit their operational requirements. Patrons will enter separate supply agreements in order to cost, manage and ensure the operational change requests. This allows potential and existing clients to adapt to changing law and customer requirements.

From the bxp Client

* The primary bxp Client: This is the person who signs the contract and authorises payment
* The primary bxp System Champion : This is the primary operational contact for the bxp Client
* The primary bxp Human Resources Champion : This is the primary HR contact for the bxp Client
* The primary bxp Security Champion : This is the primary security contact for the bxp Client

From All n One

* The Sales Relationship Manager (SRM) : This is the primary sales person who helps a bxp client get up and running and manages all aspects of the relationship up to the point of sale.
* The Business Development Account Manager (BDAM) : When the contract is signed the BDAM takes over to ensure deliver of the contract and manage relationship interactions
* The All n One Support Infrastructure : This is the entire infrastructre of the company and how interactions are managed

=== How do I get help? ===

Please review [[Understanding_bxp_Support]]

=== What is in the contract? ===

In summary, the contract outlines the provision of service, the terms and conditions of support, the price and a number of terms and conditions regarding the use of the system. A copy of your contract is available from your System Champion. To view a draft contract please contact your SRM or email us at sales@allnone.ie to obtain a copy.

=== Functionality Vs. Content ===

Within bxp there is a very clear definition between functionality and content. Functionality is a software function that is able to manipulate content. Content is raw data. The users, customer and any other data that is entered into the system will always remain the property of the bxp Client. The functionality to manipulate and interact with that data is the intellectual property of All n One.

An area called into question can be custom JavaScript developed for a client. If the code is in a standard bxp library available to all clients then it remains the property of All n One. If the code is loaded into a form or custom uploaded library within a bxp Client instance then it is considered contact and belongs to the bxp Client.

* All functionality belongs to All n One
* All content belongs to the bxp client

For further reading : [[Function_Vs._Content]]

=== Encryption ===

At no point does data leave encryption. Even data at rest is encrypted. [[Bxp_-_End_to_End_encryption_and_High_Availability]]

bxp encourages clients to use TLS 1.2 [[Security_-_TLS_Status]]

== System Review tools ==

bxp has a number of mechanisms to allow a client manage their security needs.

The two primary security tools that are provided from All n One are:

* The live bxp Client Dashboard Report - [[Bxp_Client_Dashboard_Report]]
* The periodic manually created bxp Client Security Report - [[bxp_-_Client_Security_Report]]

bxp has the ability to integrate with a number of Security Event Management Solutions [[Bxp_and_Security_Event_Management_solutions]]

For a list of the most directly used security reports [[Reporting_-_Security_Reports]]

bxp has an extensive amount of Audit Logs for security review purposes: [[Bxp_-_Audit_Logs]]

There are a number of articles relating to the security capabilities of the system and their associated reports [[Category:Module_Specific:System_Access_Management]]

==Standards and Laws==
* All n One Limited is an Irish company with operations residing completely in Ireland and under Irish Law.
* All n One Limited is registered with the Data Protection Commissioner of Ireland [https://www.dataprotection.ie/viewdoc.asp?fn=/documents/register/display.asp?ID=8759%2FA]
* All n One Limited as an Irish company is also subject to European Law

* The All n One sales operation is delivered globally.
* The All n One support operation is operated from Ballymount, Dublin exclusively

* The bxp firewalls, switches and data servers are hosted on All n One dedicated equipment in AWS EU Ireland Region (EU-WEST-1).
* The bxp web servers and load balancers are hosted in secured virtualised environment in AWS, Dublin.

* bxp's off site data redundancy infrastructure is based in Paris, France and will take over the bxp operation in the event of AWS Ireland Failure.

* All n One's nearest Garda Station is Tallaght Garda Station, Belgard Walk, Tallaght, Dublin 24, Ireland on +353 1 666 6000
* The Garda Bureau of Fraud Investigation (GBFI) also includes the Computer Crime Investigation Unit http://www.garda.ie/Controller.aspx?Page=29 on +353 1 6663776

For the above reasons and the reasons of physical security, operational support and intellectual property protection, bxp '''cannot''' be installed on client equipment or in client premises and can only ever be accessed securely through the Internet. bxp does however support references to local client data. For example in eLearning or message to staff scenarios, bxp can present urls or links such as \\OurLocalServer\Important\Info\file123.docx which means that bxp can be used by the organisation but the link will only work when the data is available locally to the machine. Further examples are used in Quality Assurance when the phone / call recordings are stored locally and the reference is loaded into bxp. This way large volumes of call data does not need to be transferred into bxp.

===Data Protection and Data Retention===
For more information on this area please see [[Data_Protection_and_Data_Retention]]

===ISO 27001===
All n One themselves do not have ISO 27001 accreditation.

All n One are currently implementing the standard operationally throughout the business.

All n One are seeking accreditation with a view to it being in place asap. http://en.wikipedia.org/w/index.php?title=ISO27001

For obvious security reasons our ISMS is not a matter of public record, however our ongoing operational processes and procedures deliver our Plan Do Check Act cycles.

===ISO 9001===
All n One is not currently ISO9001 accredited. Though the majority (estimated 70% as of October 2014) of our processes and procedure are document, All n One would require a Patron before seeking accreditation.

http://en.wikipedia.org/wiki/ISO_9000#Contents_of_ISO_9001

===PCI DSS===
Currently All n One does not have PCI DSS compliance accreditation. All n One operates the implementation of all of the Control Objectives, but is not accredited. All n One are working towards accreditation but require a bxp client to patron it's implementation as we do not have any bxp client with this requirement currently.

http://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard

Control Objectives

* '''Build and Maintain a Secure Network'''
** 1. Install and maintain a firewall configuration to protect cardholder data
** 2. Do not use vendor-supplied defaults for system passwords and other security parameters
* '''Protect Cardholder Data'''
** 3. Protect stored cardholder data
** 4. Encrypt transmission of cardholder data across open, public networks
* '''Maintain a Vulnerability Management Program'''
** 5. Use and regularly update anti-virus software on all systems commonly affected by malware
** 6. Develop and maintain secure systems and applications
* '''Implement Strong Access Control Measures'''
** 7. Restrict access to cardholder data by business need-to-know
** 8. Assign a unique ID to each person with computer access
** 9. Restrict physical access to cardholder data
* '''Regularly Monitor and Test Networks'''
** 10. Track and monitor all access to network resources and cardholder data
** 11. Regularly test security systems and processes
* '''Maintain an Information Security Policy'''
** 12. Maintain a policy that addresses information security

===ENISA===
The objective of ENISA is to improve network and information security in the European Union. The agency has to contribute to the development of a culture of network and information security for the benefit of the citizens, consumers, enterprises and public sector organisations of the European Union, and consequently will contribute to the smooth functioning of the EU Internal Market.

ENISA assists the Commission, the Member States and, consequently, the business community in meeting the requirements of network and information security, including present and future EU legislation. ENISA ultimately strives to serve as a centre of expertise for both Member States and EU Institutions to seek advice on matters related to network and information security.

http://en.wikipedia.org/wiki/European_Network_and_Information_Security_Agency

As part of ENISA's work they have developed

http://www.enisa.europa.eu/activities/risk-management/files/deliverables/cloud-computing-information-assurance-framework

bxp is delivered against this assurance framework with secure details available to clients through your BDAM.

===OWASP===
The Open Web Application Security Project (OWASP) is an online community dedicated to web application security. The OWASP community includes corporations, educational organizations, and individuals from around the world. This community works to create freely-available articles, methodologies, documentation, tools, and technologies. The OWASP Foundation is a 501(c)(3) charitable organization that supports and manages OWASP projects and infrastructure. It is also a registered non profit in Europe since June 2011. http://en.wikipedia.org/wiki/OWASP

https://www.owasp.org/index.php/Main_Page

One of the projects delivered by OWASP is the Top 10 Project. https://www.owasp.org/index.php/Category:OWASP_Top_Ten_Project

bxp is tested against the Top 10 on a monthly basis.

===W3C XHTML Compliance===
The whole of bxp uses XHTML 1.0 as the document standard. For this reason, we validate against the W3C XHTML 1.0 standard.

For further information on this standard http://en.wikipedia.org/wiki/World_Wide_Web_Consortium

This validator checks the markup validity of Web documents in HTML, XHTML, SMIL, MathML, etc. http://validator.w3.org/

===WAI Accessability Compliance===
''The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect.'' Tim Berners-Lee, W3C Director and inventor of the World Wide Web

All n One emulate this ideals by including the guidelines in all aspects of our design and development and implementation of bxp. http://www.w3.org/standards/webdesign/accessibility

===TIA-942===
The Telecommunications Industry Associations (TIA) has TIA-942 Telecommunications Infrastructure Standard for Data Centers http://en.wikipedia.org/wiki/Data_center

Details of the standard are available from
https://global.ihs.com/doc_detail.cfm?&rid=TIA&input_doc_number=TIA-942&item_s_key=00414811&item_key_date=860905&input_doc_number=TIA-942&input_doc_title=#abstract

There are four tiers of Data Centre within the standard

* Tier 1 – basic data center - no redundancy
* Tier 2 – redundant components - Single distribution path with redundant components
* Tier 3 – concurrently maintainable - Multiple distribution paths with only one active
* Tier 4 – fault tolerant - Multiple active distribution paths

Although not certified to any of this standard AWS can deliver this service

===COBIT===
http://en.wikipedia.org/wiki/COBIT

''Control Objectives for Information and Related Technology (COBIT) is a framework created by ISACA for information technology (IT) management and IT governance. It is a supporting toolset that allows[citation needed] managers to bridge the gap between control requirements, technical issues and business risks.''

All n One's Infrastructure department is currently working towards its COBIT accreditation.

===ITIL===
http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

''ITIL (formerly known as the Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, the two frameworks do have some differences.''

All n One's Infrastructure department is currently working towards its ITIL accreditation.

===G Cloud===
The UK Government G-Cloud is an initiative targeted at easing procurement by public-sector bodies in departments of the United Kingdom Government of commodity information technology services that use cloud computing.

All n One is G Cloud Compliant

===HR policies===
[http://www.peninsulagrouplimited.com/ie/ http://www.peninsulagrouplimited.com/ie/]

All n One work with Peninsula with creation of HR policies within the business.

Proof of Peninsula Business Services involvement within All n One can be found at [http://www.bxpsoftware.com/wixi/index.php?title=HR_Policies http://www.bxpsoftware.com/wixi/index.php?title=HR_Policies]

== Physical Infrastructure ==

For more information on the bxp infrastructure [[The_bxp_Infrastructure]]

For more information on the physical hosting of bxp [[Bxp_software_in_AWS_Cloud_Services]]

For more information on bxp capactiy and load management [[Bxp_Infrastructure_Capacity]]

For more information on bxp continuity of service [[Bxp_and_Business_Continuity]]

== Logical Infrastructure ==

For more information on the logic of the bxp system [[Bxp_-_Logical_Structure]]

== Operational Procedures ==

For more information about backups and backup procedures please see [[Bxp_Backups]]

All n One are not responsible for the content in a bxp Client system. It is important for the bxp Security Champion to be aware of their operational requirements especially around the areas of Data Protection and Retention. For this reason All n One have prepared guidelines and support documents to assist a System Champion in this area [[Data_Protection_and_Data_Retention]]

It is important for a bxp Client's system champion to be aware of all the security options and configurations available. These are introduced in the training document CC-2-1 Security and Custom Interface configuration available from [[Contact_Centre_Training]]

For more information on how All n One perform bxp testing and security testing [[Bxp_Security_and_Testing]]

All n One manage all client data from a single centralised location. 48 / 49 Western Parkway Business Park, Lower Ballymount Road, Dublin 12, D12 DK49. This site operates a number of security processes and procedures to ensure operational security. [[Bxp_-_Ballymount_Security]]

== Human Resource Procedures ==

All members of staff are interviewed and reviewed at directorial level. Numerous HR processes are applied in their interviews. The Data Protection Act of Ireland is closely watched an applied to all our HR practices. http://www.dataprotection.ie/docs/Data-Protection-in-the-Workplace/1239.htm

Monthly reminders and daily operational procedures provide constant reinforcement of Data Protection requirements.

As per Irish Law, vetting is only permitted on staff who work with children and / or vulnerable adults. To this end, police vetting is not possible. As part of the HR and recruitment policies reference checks are performed as standard.

All All n One staff are subjected to the same high standards of operation regardless of role.

For more information on our team. [[Meet_the_Team]]

At no point is development outsourced, in order to maintain the highest possible levels of security and integrity of the framework. Outsourcing of design, marketing and accounts is done through our partners but this never includes code development of the framework. [[All_n_One_Partners_and_Suppliers]]

== UK FAQs ==

* Have you or any company in your Group ever had an ICO audit, enforcement notice, signed any undertaking with the ICO or been fined for a breach of Data Protection or Privacy & Electronic Communications Regulations?

All n One and bxp have never been subject to any investigation, nationally or internationally.

All n One has not sought an ICO audit to date but can deliver where a Patron requires.

== US FAQs ==

=== HIPAA and HITECH ===

bxp software has not been applied to HITECH requirements but can deliver where a Patron requires.

==== HIPAA ====

http://en.wikipedia.org/wiki/Health_Insurance_Portability_and_Accountability_Act

One of the goals of the Healthcare Information Portability and Accountability Act, (HIPAA) signed into US law in 1996, was to ease the ability for workers to continue their healthcare insurance coverage when moving from one provider to another, for example, when moving between jobs. HIPAA regulations help ensure the uninterrupted coverage for patients, healthcare organizations needed the ability to share medical records efficiently and reliably.

To facilitate the efficient transfer of records, the bill set forth standardized terminology and Electronic Data Interchange (EDI) code sets. This standardization further pushed the migration of paper-based records to electronic medical records. But the ease of transferring patient information electronically also increased the risk of private data being inadvertently exposed to unauthorized parties. To address this, legislators developed security mandates to address privacy issues within HIPAA covered entities.

There are three parts of the HIPAA privacy regulations and compliance policy that IT professionals should be focused on:

* HIPAA EDI Rule (162.1000) - HIPAA establishes standards for health information technology and the use of electronic code sets. The standardization of healthcare terminology was required to eliminate confusion among providers and insurers.

* HIPAA Security Rule (164.306) - HIPAA establishes safeguards to protect the confidentiality, integrity, and availability of electronic protected health information (ePHI) that they create, receive, maintain, and transmit..

* HIPAA Privacy Rule (164.502) - HIPAA requires healthcare organizations to protect protected health information (PHI) and defines the allowable uses and disclosures of PHI in contrast to "de-identified" health information

==== HITECH ====

http://en.wikipedia.org/wiki/Health_Information_Technology_for_Economic_and_Clinical_Health_Act

HITECH (Healthcare Information Technology for Economic and Clinical Health)

In 2009, as part of an effort to stimulate the U.S. economy, $787 million was allocated with the American Recovery and Reinvestment Act (ARRA), which included legislation to broaden the scope of HIPAA, while also given investigators direct, monetary incentives for levying fines. The HIPAA-specific aspects of the ARRA are found in the Health Information Technology for Economic and Clinical Health (HITECH).

There are three major areas of change brought up by HITECH regulations are:

1.Reach
* Before: Covered Entities: healthcare organizations
* Now with HITECH regulations: Covered Entities: expanded to business associates

2.Notification
* Before: Loose notification requirements
* Now with HITECH regulations: Strict notification requirements – 60 days requirement + public notice on website (and notifying HHS)

3.Economics
* Before: 2003-2008 – 31,000 cases reported, no one fined; in 2009, CVS fined $2.25 M
* Now with HITECH regulations: Fines up to $1.5 M / year; regulators at HHS now benefit directly from fines levied (significant uptick in fines)

=== SOX 404 / SAS-70 and ISAE3402 ===

This is a US based financial auditing control. http://sas70.com/sas70_SOX404.html

All n One has not sought an SAS-70 to date but can deliver where a Patron requires.

All n One has begun investigating the possibilities of implementing a process to produce ISAE 3402 reports. This is a current venture for All n One.

[[Category:Topic:Security]]
[[Category:Topic:Start Here]]

Bxp Infrastructure Capacity

2021-02-11T15:23:50Z

Meabh Landers:

= Methodology Used =

Please note that this planning was confirmed in February 2016. In March 2016 bxp Release 10 saw a significant increase in server performance. bxp has not been tested against the improved server capacities but will exceed all figures currently stated. [[Bxp_Release_10]]

Capacity planning is essential to ensure that performance of the solution is effective for all scenarios. Given the extremely heterogeneous nature of the bxp environment it becomes “best guess” for items that are being prototyped.

There are formal approaches which can be used. Microsoft provide one potential approach in:
http://msdn.microsoft.com/en-us/library/ff650695.aspx

Transaction Cost Analysis
* Step 1. Compile a User Profile
* Step 2. Execute Discrete Tests
* Step 3. Measure the Cost of Each Operation
* Step 4. Calculate the Cost of an Average User Profile
* Step 5. Calculate Site Capacity
* Step 6. Verify Site Capacity

Predictive Analysis
* Step 1. Collect Performance Data
* Step 2. Query the Existing Historical Data
* Step 3. Analyze the Historical Performance Data
* Step 4. Predict Future Requirements

== Existing Infrastructure Capacities ==

It is important to know what kit is available and identify the bottlenecks at different points.

=== Network Diagram ===

Supplied on application via Business Development manager

=== Core Network ===

1Gbps / 1Gbps uncontended.

=== Cisco ASA 5510 ===

http://www.cisco.com/c/en/us/products/collateral/security/asa-5500-series-next-generation-firewalls/product_data_sheet0900aecd802930c5.html

Table 2. Cisco ASA 5510 Adaptive Security Appliance Platform Capabilities and Capacities

Firewall Throughput
* Up to 300 Mbps

Maximum Firewall and IPS Throughput
* Up to 150 Mbps with AIP SSM-10
* Up to 300 Mbps with AIP SSM-20

VPN Throughput Up to 170 Mbps
Concurrent Sessions 50,000; 130,0001

Performance numbers tested and validated with Cisco ASA Software Release 7.2.

=== Barracuda 340 ===

https://www.barracuda.com/products/loadbalancer/models

340

* 1 Gbps Maximum Throughput
* 35 Real Servers Supported
* 1U Mini Rackmount Chassis
* 1.2 Amps Input Current
* 2 x Gigabit Ethernet Connections
* Layer 4 Load Balancing
* Direct Server Return
* 500 TPS SSL Offloading/Acceleration
* High Availability
* VLAN
* Layer 7 Load Balancing
* Cookie Persistence
* SIP Call ID Persistence
* SSL Offloading
* Content Routing
* SNMP/API

=== Servers ===

Supplied on application via Business Development manager

= Testing Profiles =

The user profile within bxp varies from client to client and system to system, making creating an example user profile an almost impossible task. So instead we have three possible ways of reviewing the capacity.

== Resource usage ==

With Classic ASP, a spike in the CPU indicates that the server received and processed a request as quickly as possible. This renders CPU monitoring unhelpful, except to identify protracted processing spikes which can be coding errors, extensive reports or temporary system usage spikes. RAM usage and Hard drive usage are measured but frequently and dynamically change depending on operational situation and time of the month.

== Availability sampling ==

All n One will get immediate alerts from AWS if the servers reach any kind of storage or usage capacity that could cause a slowdown or make the service unavailable. The service is monitored 24/7 and any notification of a fault affecting availability will be issued to bxp immediately. This doesn’t really provide capacity planning but to state that the service was available.

== Speed testing ==

The most effective capacity testing we have been able to use to date is to profile length of time from browser “request” to the finished response rendering. This testing has been facilitated by the extensive enhancements available in Internet Explorer 11 User Responsiveness capability.

Using timing and detailed breakdown of where a request / response test is performed the different aspects of the test must be individually measured. However overall experience is the measurement and provides the most globally useful testing.

== Elements of the capacity test ==

When performing the test, we need to ensure consistency. For this certain elements may be ruled in or out. The key timing aspects are:

Chronological positioning
* Time of day
* Day of week
* Date in month
* Month of year
* Known project events

Testing environment
* Client machine used specifications
* Internet connection specification
* Load on internet connection / dedication of internet connection
* Running applications
* Interim connections (communications devices / hops between testing machine and bxp)

Request
* HTML function type (page elements: text, images, video)
* Database functions required (Select, Update )
* Streaming elements (video, audio, conference, Citrix connection)
* JavaScript (client side rendering)

So with so many variables, devices and in flux components, simple stop watch testing is the most effective form of testing identified by All n One to date.

= Potential worked models =

== Default Operation ==

All n One are sometimes requested by IT departments as to our capacity.

* Daily monitored stats put the operational statistics at 2 to 3% CPU usage on the web servers.
* < 3% average usage on the database server
* RAM file size constantly increases so is on an auto reset to ensure consistency.
* Hard drive space is monitored daily to ensure capacity is always available.
* Database speeds are reviewed using Percona SlowLog for systems analysis and Db query improvement.

Live operational displays supplied on application via Business Development manager.

== Worked Example 1 - External site usage and uploading ==

=== File submission ===

Documents are usually transmitted to us from an interim server rather than direct file upload. So the capacity of transfer with the given infrastructure would be

Remote server upload speed: Unknown, assume unlimited.

bxp server accept speed: Bottleneck = Firewall 300Mbps

File size: 500Kb

Result: bxp at this level theoretically accepts 600 documents in 1 second with no other traffic or activity.

=== Information submission ===

A page request size varies depending on circumstance, however 500 bytes would be conservative estimate

http://stackoverflow.com/questions/1378476/http-get-request-packet-size-in-bytes

This means bxp can handle 600,000 requests per second for pages simultaneously.

The returning page size varies greatly as well

Using the BEAPI, XML responses are sent. The XML with some data would not typically be much bigger. With a conservative guesstimate of 2Kb, we can guesstimate that bxp can supply 150,000 responses per second.

[[Category:Topic:About bxp]]
[[Category:Topic:Security]]

Bxp and Business Continuity

2021-02-11T15:20:25Z

Meabh Landers:

=Concepts=
==Business Continuity==
Wikipedia defines Business Continuity as:

''Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements:

# '''Resilience''': critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity;
# '''Recovery''': arrangements are made to recover or restore critical and less critical business functions that fail for some reason.
# '''Contingency''': the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.''

http://en.wikipedia.org/wiki/Business_continuity

==High Availability==
bxp is built in a High Availability manner. http://en.wikipedia.org/wiki/High_Availability

''There are three principles of high availability engineering. They are

# Elimination of single points of failure. This means adding redundancy to the system so that failure of a component does not mean failure of the entire system.
# Reliable crossover. In multithreaded systems, the crossover point itself tends to become a single point of failure. High availability engineering must provide for reliable crossover.
# Detection of failures as they occur. If the two principles above are observed, then a user may never see a failure. But the maintenance activity must.''

=Delivery=
==Resilience==
In order to deliver against these goals All n One has employed a number of elements:

Our High Availability infrastructure removes single points of failures in any single piece of equipment. [[The_bxp_Infrastructure]]

Our capacity planning ensures that our services are capable of handling significant load [[bxp_Infrastructure_Capacity]]

bxp is operated in a quality way. All n One define quality as "an objective, measured approach to delivering a subjective need". For this reason All n One adopt and are adopting a number of international standards to improve the resilience of the solution.

* XHTML 1.0 (100% as of October 2008)
* CSS 2.0 (100% as of October 2008)
* W3C Level A Accessibility (100% as of June 2009)
* OWASP Guidlines (100% as of September 2009)
* ISO 27001 (80% as of August 2014)
* COBIT (70% as of August 2014)
* ENISA (90% as of August 2014)

bxp is developed using a structured project Agile Development methodology. BXP also uses ADDIE and prototyping development methodologies depending on what is best for client project development. [[All_n_One_Project_Development_Approach]]

bxp is tested internally in a structured manner. For more information on our security and testing please review [[bxp_Security_and_Testing]]

All n One is very aware of its requirements under Data Protection as a data processor. We advise our clients to be aware of their data controller and processor requirements. We have published guidelines and advisory material on the area [[Data_Protection_and_Data_Retention]]

==Recovery==
===Backups===
All n One operate backup plans on a number of levels of the solution:

# Client backups [[Bxp_Backups]]
# Solution backups
# Infrastructure backups
# Administration and Support backups

Each backup operation has a separate set of procedures associated with them which is available if required through your Business Development manager. The only backup of operational influence to a bxp software client are the Client Backups. All other operations are All n One managed procedures.

===Operational Service Level Agreements===
The details of operational SLAs are particular to a client and their operational needs. The specifics of your SLA is detailed within you contract. A copy of which is available through your Business Development manager.

===Equipment Replacement===
If a piece of equipment in the office is not longer usable, it is replaced by one of the spare pieces of equipment located in either the warehouse or in the asset cabinet. If a replacement is not available in either of those locations a replacement piece of equipment is purchased with managements permissions.

===AWS Monitoring===
In the event that your server's critical hardware fails, to the extent that it is not able to function as a web-server, AWS will provide 24/7 support to rectify the problem with tier escalation for faults. Our off site redundancy infrastructure is based in Paris, France and will take over the bxp operation in the event of AWS Ireland Failure.

==Contingency==
===System Management and the Hamsters===
bxp operates a real-time monitoring and classification engine that is based on Microsoft Internet Information Server (IIS) error messages. The system also generates a number of non-critical error messages related to security and help request functionality built into bxp. Details are available from [[Meet_the_Hamsters]]

===System Support and Development===
bxp is an evolving solution. For this reason there are numerous support and development mechanisms implemented throughout bxp. More information on system support is available from [[Understanding_bxp_Support]]

===AWS===
The entire bxp infrastructure is currently implemented by Amazon Web Services (AWS) in Dublin.

Further details of the our hosted environment are located here. [[Bxp_software_in_AWS_Cloud_Services]]

===AWS Live Monitoring===
All n One will be immediately notified by AWS of any system failures should they happen by AWS. They provide 24/7 support to the bxp team and will notify us by email of excessive CPU/RAM usage, low storage capacity, network traffic, IIS failure and SQL failures.

===ENISA===
Wikipedia describes ENISA as: http://en.wikipedia.org/wiki/ENISA

''European Network and Information Security Agency (ENISA), is an agency of the European Union. ENISA was created in 2004 by EU Regulation No 460/2004 and is fully operational since September 1st, 2005.

The objective of ENISA is to improve network and information security in the European Union. The agency has to contribute to the development of a culture of network and information security for the benefit of the citizens, consumers, enterprises and public sector organisations of the European Union, and consequently will contribute to the smooth functioning of the EU Internal Market.

ENISA assists the Commission, the Member States and, consequently, the business community in meeting the requirements of network and information security, including present and future EU legislation. ENISA ultimately strives to serve as a centre of expertise for both Member States and EU Institutions to seek advice on matters related to network and information security.''

As part of ENISA's work they have developed

http://www.enisa.europa.eu/activities/risk-management/files/deliverables/cloud-computing-information-assurance-framework

bxp is delivered against this assurance framework with secure details available to clients through your Business Development manager.

[[Category:Topic:About bxp]]
[[Category:Topic:Security]]

The bxp Infrastructure

2021-02-10T15:55:39Z

Meabh Landers:

=Overview=
[[File:stacks_001.png|right|300px]]
The bxp software (bxp) infrastructure is a multi-tier design to delivery high availability with our own private infrastructure within Amazon Web Services. [[Bxp_software_in_AWS_Cloud_Services]]

bxp is built on a WAMA stack (Windows, AWS, MySQL, ASP).

For more information on stacks [https://www.intechnic.com/blog/which-technology-is-right-for-my-website/ | Stack Information]

=Physical Infrastructure=
AWS provide numerous high level interconnects to provide redundant Internet connectivity.

At no point in communication of data does the data leave an encrypted state, even data at rest.

[[File:BER8SER2Infrastructure.png|800px]]

# Security
# Load Balancing
# Web
# Database

==Security==
The firewalls are implemented using Cisco ASA 5512.

==Load Balancing==
The load balancers are implemented using CentOS on a virtualised basis.

==Web==
The web servers are implemented using Windows Server 2012 R2 x64 on a virtualised basis.

==Database==
The database servers are implemented using Windows 2012 R2 x64 on a dedicated rack server basis.

=Logical Infrastructure=
==Data Segregation==
Within this common infrastructure data segregation is key. Though the solution uses a common infrastructure, logically the data is completely segregated. This segregation occurs at a web and database level.

This area is often referred to as multi-tenancy or multitenancy. Multi-tenancy is an architecture in which a single instance of a software application serves multiple customers. Each customer is called a tenant. In the case of bxp, the software does share common functionality, but each system is a separate instance, as is each separate database. [https://en.wikipedia.org/wiki/Multitenancy Wikipedia - Multitenancy]

==Web segregation==
Each client is given their own unique folder within the web structure. Our demo system has the link https://ww3.allnone.ie/client/client_demo/main/login.asp. The client_demo part segregates the web file infrastructure uniquely. Each client has their own folder structure which is independent of all other systems.

A set group of unique identifiers hard coded at the web layer ensures that database connections are only possible to one client database at a time. This is encoded into all operational pages of the solution.

==Database segregation==
Each client has their own separate database. Each database begins with a common suite of tables making up the database structure independent of all other databases. As content is added each database grows according to the specific client needs.

Each database is combined with the web segregation to provide full and unique audit trails for all interactions with that database. This is part of the design of the bxp solution.

Backups of databases are unique to each client and encrypted separately. [[Bxp_Backups]]

Strong security and operational procedure controls ensure this segregation is maintained by all personnel with access. All interactions are auditable.

==Server Patching Process==
Servers are checked for patches and updates daily. These updates are downloaded and installed as soon as they are spotted. The restart for the updates and patches to take effect is executed nightly.

The database server is the one exception where as updates are installed weekly and implemented weekly.

[[Category:Topic:About bxp]]
[[Category:Topic:Security]]

Latest Updates

2021-02-10T15:17:51Z

Meabh Landers:

=Overview=
The Wikipedia of bxp software (bxp) was first started in November 2013. Called the Wixi as a cross between the X of bxp software and Wiki, the shortened title of Wikipedia

Since it's inception it has become the primary documentation and information resource for the delivery of support and training material for bxp.

This page lists the changes in documentation in date order.

A full list of all contributors and their initials can be found at the bottom of this page.

= Updates =

== 2021-02 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2021-02-10 || ML || Update || Developers - Javascript || [[Developers_-_JavaScript|Link]] ||
|-
| 2021-02-10 || ML || New || JQuery_and_Bxp || [[JQuery_and_Bxp|Link]] ||
|-
| 2021-02-10 || ML || Update || About_All_n_One || [[About_All_n_One|Link]] ||
|-
| 2021-02-10 || ML || Update || All_n_One_-_Departments_-_Security || [[All_n_One_-_Departments_-_Security|Link]] ||
|-
| 2021-02-10 || ML || Update || ECourse_-_PowerPoint_on_a_Page || [[ECourse_-_PowerPoint_on_a_Page|Link]] ||
|-
| 2021-02-10 || ML || Update || Form_-_Outcomes || [[Form_-_Outcomes|Link]] ||
|-
| 2021-02-10 || ML || Update || Creating_a_Screen_Snapshot || [[Creating_a_Screen_Snapshot|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_and_Business_Continuity || [[Bxp_and_Business_Continuity|Link]] ||
|-
| 2021-02-10 || ML || Update || Scenario_-_bxp_and_managing_work || [[Scenario_-_bxp_and_managing_work|Link]] ||
|-
| 2021-02-10 || ML || Update || Bxp_-_Client_Security_Report || [[Bxp_-_Client_Security_Report|Link]] ||
|-
| 2021-02-10 || ML || Update || What_browsers_does_bxp_work_on? || [[What_browsers_does_bxp_work_on%3F|Link]] ||
|-
|}

== 2020-07 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2020-07-21 || RC || Update || Bxp_software_in_AWS_Cloud_Services || [[Bxp_software_in_AWS_Cloud_Services|Link]] ||
|-
|}

== 2019-11 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-11-20 || RC || Update || Understanding_bxp_Development_and_All_n_One_Consultancy || [[Understanding_bxp_Development_and_All_n_One_Consultancy|Link]] ||
|-
| 2019-11-20 || RC || Update || Bxp_System_Pricing || [[Bxp_System_Pricing|Link]] ||
|-
|}

== 2019-10 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-10-30 || TG || Update || Bxp_software_in_Sungard || [[Bxp_software_in_Sungard|Link]] ||
|-
|}

== 2019-09 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-09-10 || TG || New || Bxp_-_BCP_Notes || [[Bxp_-_BCP_Notes‎‎|Link]] ||
|-
|}

== 2019-07 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-07-24 || TG || Update || Meet_the_Team‎‎ || [[Meet_the_Team‎‎|Link]] ||
|-
|}

== 2018-04 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - Project Manager‎‎ || [[Bxp R10SER2 - Project Manager‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - Time Tracker‎ || [[Bxp R10SER2 - Time Tracker‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp Release 10 SER 3 prerelease notes‎‎ || [[Bxp Release 10 SER 3 prerelease notes‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-26 || PL || New || Bxp R10SER3 - Project Manager‎ || [[Bxp R10SER3 - Project Manager‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Appointment Management - Create a Diary‎‎ || [[Appointment Management - Create a Diary‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Appointment Management - Categories‎‎ || [[Appointment Management - Categories‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Module - Human Resources Management‎ || [[Module - Human Resources Management‎|Link]] ||
|-
| 2018-04-26 || PL || New || Diaries - Quick List‎ || [[Diaries - Quick List‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - System Access Management‎‎ || [[Bxp R10SER2 - System Access Management‎‎|Link]] ||
|-
| 2018-04-25 || PL || Update || Styling bxp - Start Here‎ || [[Styling bxp - Start Here‎|Link]] ||
|-
| 2018-04-25 || PL || Update || Group Form Sending‎ || [[Group Form Sending‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp Release 10 SER 3 prerelease notes‎ || [[Bxp Release 10 SER 3 prerelease notes‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp R10SER2 - Dashboards‎‎ || [[Bxp R10SER2 - Dashboards‎‎|Link]] ||
|-
| 2018-04-21 || PL || New || Bxp R10SER2 - Appointment Management‎‎ || [[Bxp R10SER2 - Appointment Management‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Bxp R10SER2 - Dashboards‎ || [[Bxp R10SER2 - Dashboards‎|Link]] ||
|-
| 2018-04-21 || PL || New || Bxp Pillar - Human Resource Management‎‎ || [[Bxp Pillar - Human Resource Management‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Employee Self-Service || [[Employee_Self-Service_(ESS)|Link]] ||
|-
| 2018-04-20 || PL || New || User Sensitive Inclusive Design‎‎ || [[User Sensitive Inclusive Design‎‎|Link]] ||
|-
| 2018-04-19 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎ || [[Bxp Release 10 SER 2 prerelease notes‎|Link]] ||
|-
| 2018-04-19 || PL || Update || Basic - Inline Tabs‎ || [[Basic - Inline Tabs‎|Link]] ||
|-
| 2018-04-19 || PL || New || Form - Overriding and Styling Inline Tabs‎ || [[Form - Overriding and Styling Inline Tabs‎|Link]] ||
|-
| 2018-04-19 || PL || New || Leave Request Management‎ || [[Leave Request Management‎|Link]] ||
|-
| 2018-04-17 || RC || Update || Scenario - bxp and understanding phone systems‎ || [[Scenario - bxp and understanding phone systems‎|Link]] ||
|-
| 2018-04-09 || PL || Update || Security Group Menu‎‎ || [[Security Group Menu‎‎|Link]] ||
|-
| 2018-04-08 || PL || New || Security Group Menu‎‎ || [[Security Group Menu‎‎|Link]] ||
|-
| 2018-04-08 || PL || New || Reference Table - Page Libraries‎ || [[Reference Table - Page Libraries‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Dashboard - Date Lister engine‎‎ || [[Dashboard - Date Lister engine‎‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Helpful - Manipulating large text files || [[Helpful - Manipulating large text files|Link]] ||
|-
| 2018-04-06 || PL || Update || Latest Updates - 2017 Q4 Archive‎ || [[Latest Updates - 2017 Q4 Archive‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Latest Updates - 2018 Q1 Archive || [[Latest Updates - 2018 Q1 Archive|Link]] ||
|-
| 2018-04-04 || RC || Update || Mass List Editing || [[Mass List Editing|Link]] ||
|-
| 2018-04-04 || PL || Update || Email - Improving Delivery Rates‎‎ || [[Email - Improving Delivery Rates‎‎|Link]] ||
|-
| 2018-04-04 || PL || Update || Module - Dashboards || [[Module - Dashboards|Link]] ||
|-
|}

==Archives==

* 2018 Q1 - [[Latest_Updates_-_2018_Q1_Archive]]
* 2017 Q4 - [[Latest_Updates_-_2017_Q4_Archive]]
* 2017 Q3 - [[Latest_Updates_-_2017_Q3_Archive]]
* 2017 Q2 - [[Latest_Updates_-_2017_Q2_Archive]]
* 2017 Q1 - [[Latest_Updates_-_2017_Q1_Archive]]
* 2016 Q4 - [[Latest_Updates_-_2016_Q4_Archive]]
* 2016 Q3 - [[Latest_Updates_-_2016_Q3_Archive]]
* 2016 Q2 - [[Latest_Updates_-_2016_Q2_Archive]]
* 2016 Q1 - [[Latest_Updates_-_2016_Q1_Archive]]
* 2015 Q4 - [[Latest_Updates_-_2015_Q4_Archive]]
* 2015 Q3 - [[Latest_Updates_-_2015_Q3_Archive]]
* 2015 Q2 - [[Latest_Updates_-_2015_Q2_Archive]]
* 2015 Q1 - [[Latest_Updates_-_2015_Q1_Archive]]
* 2014 - [[Latest_Updates_-_2014_Archive]]
* 2013 - [[Latest_Updates_-_2013_Archive]]

=Bulletins=

The Bulletin archive is available from [[Bulletins]]

=Contributors=

All n One Staff

* AR - Aiden Rice
* CT - Chris Thomson
* ML - Meabh Landers
* NW - Nick Wheeler
* PJ - Patrick Jenkins
* PL - Philip Lacey
* RC - Robert Carson
* TG - Thomas Glennon

External Contributors
* EL - Emma Lacey

[[Category:Topic:Update Notifications]]

Developers - JavaScript

2021-02-10T14:03:56Z

Meabh Landers:

The article is part of the [[Navigation_-_Developers|Developers]] area of the wixi.

Articles specifically relate to JavaScript based customisation and manipulation in bxp.

= Basics =
* [[JavaScript - Code reusability]]
* [[JQuery and bxp]]
* [[JQuery_and_Bxp]]
* [[Reading QueryString parameters using JavaScript]]
* [[Understanding timeouts]]
* [[Stripping HTML Tags]]
* [[Date Validation]]

= Forms =
* [[Reporting - Query String Parameters]]
* [[JavaScript on Lookup Page]]

== Questions ==
* [[JavaScript - Detecting if a question is visible]]
* [[JavaScript - Increasing Rows in a Text Area]]
* [[JavaScript - Interactive Record Locking]]
* [[JavaScript - Lock a select field]]
* [[JavaScript - Modifying List Contents Dynamically]]
* [[JavaScript - Select option manipulation]]
* [[JavaScript - Time Validation function]]
* [[JavaScript - Title Block Hide Elements]]
* [[JavaScript - Validating Irish Phone Numbers]]
* [[JavaScript Field Events]]
* [[JavaScript In-Question Validation]]
* [[JavaScript Read Only]]
* [[JavaScript Show / Hide elements]]

== Outcomes ==
* [[JavaScript - Extending Outcome Validation]]
* [[JavaScript - Limiting Outcomes]]
* [[JavaScript - Outcome Show and Hide]]
* [[JavaScript - Outcome functionality extension]]

== Cross Form capabilities ==
* [[JavaScript LiveSearch]]
* [[JavaScript Populate Drop Down List from another Campaign]]
* [[JavaScript Data Injection Campaigns]]
* [[JavaScript Self-Referencing Campaigns]]
* [[Java Script Hospital Red Green]]
* [[Java Script Live Search Table]]
* [[Basic – AJAX – Child Form Mgt]]
* [[Basic – AJAX – Child Form Popup Solution]]

= AJAX =

== General ==
* [[AJAX - Start Here]]
* [[AJAX - Error messages and troubleshooting]]
* [[AJAX - Full Array of Parameters]]
* [[AJAX - Full Array of Paramters]]
* [[AJAX - Security engine]]

== Functions ==
* [[AJAX - Function - Append]]
* [[AJAX - Function - Insert]]
* [[AJAX - Function - InsertCount]]
* [[AJAX - Function - LiveSearch]]
* [[AJAX - Function - LiveSearchKeyStatData]]
* [[AJAX - Function - Live Search Table]]
* [[AJAX - Function - Populate]]
* [[AJAX - Function - PopulateNoClear]]
* [[AJAX - Function - PopulateNoClear AltList]]
* [[AJAX - Function - Populate AltList]]
* [[AJAX - Function - Table]]
* [[AJAX - Function - dbDeleteRecord]]
* [[AJAX - Function - dbInsertRecord]]
* [[AJAX - Function - dbUpdateRecord]]

= System Access Management =
* [[JavaScript - Extending SAM Account Administration]]

[[Category:Section:Developers]]
[[Category:Subsection:JavaScript]]
[[Category:Level:Level4]]

Developers - JavaScript

2021-02-10T14:02:17Z

Meabh Landers:

The article is part of the [[Navigation_-_Developers|Developers]] area of the wixi.

Articles specifically relate to JavaScript based customisation and manipulation in bxp.

= Basics =
* [[JavaScript - Code reusability]]
* [[JQuery and bxp]]
* [[Reading QueryString parameters using JavaScript]]
* [[Understanding timeouts]]
* [[Stripping HTML Tags]]
* [[Date Validation]]

= Forms =
* [[Reporting - Query String Parameters]]
* [[JavaScript on Lookup Page]]

== Questions ==
* [[JavaScript - Detecting if a question is visible]]
* [[JavaScript - Increasing Rows in a Text Area]]
* [[JavaScript - Interactive Record Locking]]
* [[JavaScript - Lock a select field]]
* [[JavaScript - Modifying List Contents Dynamically]]
* [[JavaScript - Select option manipulation]]
* [[JavaScript - Time Validation function]]
* [[JavaScript - Title Block Hide Elements]]
* [[JavaScript - Validating Irish Phone Numbers]]
* [[JavaScript Field Events]]
* [[JavaScript In-Question Validation]]
* [[JavaScript Read Only]]
* [[JavaScript Show / Hide elements]]

== Outcomes ==
* [[JavaScript - Extending Outcome Validation]]
* [[JavaScript - Limiting Outcomes]]
* [[JavaScript - Outcome Show and Hide]]
* [[JavaScript - Outcome functionality extension]]

== Cross Form capabilities ==
* [[JavaScript LiveSearch]]
* [[JavaScript Populate Drop Down List from another Campaign]]
* [[JavaScript Data Injection Campaigns]]
* [[JavaScript Self-Referencing Campaigns]]
* [[Java Script Hospital Red Green]]
* [[Java Script Live Search Table]]
* [[Basic – AJAX – Child Form Mgt]]
* [[Basic – AJAX – Child Form Popup Solution]]

= AJAX =

== General ==
* [[AJAX - Start Here]]
* [[AJAX - Error messages and troubleshooting]]
* [[AJAX - Full Array of Parameters]]
* [[AJAX - Full Array of Paramters]]
* [[AJAX - Security engine]]

== Functions ==
* [[AJAX - Function - Append]]
* [[AJAX - Function - Insert]]
* [[AJAX - Function - InsertCount]]
* [[AJAX - Function - LiveSearch]]
* [[AJAX - Function - LiveSearchKeyStatData]]
* [[AJAX - Function - Live Search Table]]
* [[AJAX - Function - Populate]]
* [[AJAX - Function - PopulateNoClear]]
* [[AJAX - Function - PopulateNoClear AltList]]
* [[AJAX - Function - Populate AltList]]
* [[AJAX - Function - Table]]
* [[AJAX - Function - dbDeleteRecord]]
* [[AJAX - Function - dbInsertRecord]]
* [[AJAX - Function - dbUpdateRecord]]

= System Access Management =
* [[JavaScript - Extending SAM Account Administration]]

[[Category:Section:Developers]]
[[Category:Subsection:JavaScript]]
[[Category:Level:Level4]]

JQuery and Bxp

2021-02-10T14:01:34Z

Meabh Landers: Created page with "== Overview == To use JQuery within bxp we need to modify the jQuery identifier, we need to do this as bxp uses the Prototype library. The Prototype Library uses the $ identi..."

== Overview ==

To use JQuery within bxp we need to modify the jQuery identifier, we need to do this as bxp uses the Prototype library. The Prototype Library uses the $ identifier just like JQuery and because the Prototype library is referenced before jQuery we must make a small modification. jQuery allows you to modify the $ identifier to be a custom one, in order to avoid any issues with Prototype

<syntaxhighlight lang="JavaScript">
var $JQ = jQuery.noConflict(); // This line is required to make jQuery Play nice with bxp
</syntaxhighlight>

The above line must be the first line in your custom JavaScript code in order for it to work. When referencing a jQuery function you should use the custom identifier $JQ instead of $

<syntaxhighlight lang="JavaScript">

$JQ( "#strCDA_X_field_X_X" ).datepicker({
numberOfMonths: 1,
changeYear: true,
dateFormat: 'yy-mm-dd',
showButtonPanel: true
});

</syntaxhighlight>

[[Category:Module Specific:Form Management]]
[[Category:Topic:JavaScript]]

About All n One

2021-02-10T13:17:30Z

Meabh Landers:

= About All n One Key links =

{| class="wikitable"
! Title
! Link
|-
| Company Details - About All n One || [[About_All_n_One]]
|-
| Core Values || [[All_n_One_-_Core_Values]]
|-
| Meet the Team || [[Meet_the_Team]]
|-
| All n One Structure - Departments || [[All_n_One_Departments]]
|-
|}

= History =

All n One was formed in 2005 by [https://www.linkedin.com/pub/nick-wheeler/2/ba5/191 Nick Wheeler], [https://www.linkedin.com/in/christhomsondublin Chris Thomson] and [https://www.linkedin.com/pub/philip-lacey/11/654/2a1 Philip Lacey].

Philip presented to Nick and Chris an idea for a toolkit that would greatly enhance contact centre operations and could be very profitable. Nick and Chris were looking at getting into the outsourcing business utilising the site at the custom built facility at 48 / 49 Western Parkway Business Park, Lower Ballymount Road, Dublin 12, D12 DK49. [[Bxp_-_Ballymount_Security]]

From 2005 to 2008, All n One ran and operated a contact centre using Business Express (BEX) which has now become bxp software. [[What_is_bxp]]

The software completed its alpha and beta release cycles and was first sold externally to the Response Interaction Centre and Conduit in October 2008. Since then, there have been numerous update releases. [[Release_History]]

In 2008, Business Express was entered in the Contact Centre Management Association awards and won "Best New Product or Service in the Contact Centre Industry" award. Since then it has gone on to numerous accolades. [[Release_History#Award_History]]

Since 2006, All n One have tried to give back to education and giving people opportunities in life to learn and grow. We have operated a successful internship program which has given great starts to people in education and we continue to do so. [[All_n_One_-_Internships]]

In early 2012, [https://www.linkedin.com/pub/carolann-diskin/22/527/548 Carolann Diskin] joined the team as a dedicated Business Express staff member, joined soon after later that year by [https://www.linkedin.com/pub/daniel-coughlan/37/2b5/900 Daniel Coughlan] and [https://www.linkedin.com/pub/patrick-jenkins/53/226/ba8 Patrick Jenkins]. Since then the team has been ever growing. [[Meet_the_Team]]

All n One are proud to be good corporate citizens and have diligently contributed to the Irish economy. [[All_n_One_-_Tax_Clearance_Certificate]]

= Structure =

All n One internally, like bxp, is modularised. Each department is responsible for different aspects of the business. [[All_n_One_Departments]]

It is impossible to build and grow a company without help. All n One are lucky enough to have great partners to work with and reliable suppliers [[All_n_One_Partners_and_Suppliers]]

Security is an enormous part of everything we do, from our infrastructures [[All_n_One_Infrastructures]] through our procedures [[Bxp_-_Ballymount_Security]] and our maintenance [[All_n_One_Office_Machine_Scheduled_Security_Checks]]

All of our code is developed in house [[How_bxp_is_developed]]. Where appropriate we use different tools and third party solutions to help us deliver amazing code. [[Web_Development_Tools]]

= Pride =

We are very proud of our people, our ethos and our products.

Our core values are the principle tenants through which we operate. [[All_n_One_-_Core_Values]]

The social engineering that went into error management is a source of pride and fun for us. Why not [[Meet_the_Hamsters]]

Over the last decade we have had some sayings and phrases that have amused and made us scratch our own heads. We don't mind sharing [[The_Interesting_Lexicon_of_All_n_One]]

= Getting in touch =

We are always open to a chat, so give us a call on + 353 1 429 4000

We love a challenge and get excited in solving problems. The expression think tank seems a bit slow for us, we're more of a Think Lamborghini.

So please give us a challenge and let us blow you away with our answers. support@allnone.ie is our mailbox where you can also give us a shout.

= Primary Company Details =

Primary Address: 48 / 49 Western Parkway Business Park, Lower Ballymount Road, Dublin 12, Ireland

Company Registration Number: IE 400703

Dun and Bradstreet Number: 89-603-8408

VAT Number: IE 6420703G

[[Category:Topic:About All n One]]

All n One - Departments - Security

2021-02-10T13:15:36Z

Meabh Landers:

= Intro =

So what does the All n One Security Department actually do?

They provide security, update and validate processes and procedures (including business continuity / disaster recovery).

= Primary Weekly Program Focus =

Of a year there 52 weeks. Breaking these into 13 rotations of 4 weeks.

== Week 1: Maintenance ==

Monthly maintenance on all aspects of all infrastructure.

The infrastructure is viewed in depth to spot changes and possible shifts in data. These findings are documented and held to be compliant with ISO27001/COBIT processes.
These checks include:

Disk Space,
Back-ups stored,
Anti-Virus Checks,
System optimisation software check,
Spyware Scan,
Windows Update Checks,
Installed program review.

==Week 2: Training/Testing ==

The generation of self-development and company training from breaking industry news articles and new industry learning identified from work in all areas.

This process involves reviewing the latest aspects in IT security from online sources and reviewing how to mitigate against the latest threats. Findings made on data protection updates are also sent onto the rest of the team to keep them up to late with the latest data protection guidelines.

Testing is completed by Thomas Glennon and it includes a range of Vulnerability tests on the service and infrastructure for bxp. Testing is completed through the inbuilt tools in Kali linux and Qualys web scanners.

== Week 3: Review ==

Formal security review of specific / general aspects of BXP for circulation to clients. Where possible review to outsource or automate the mundane / repetitive tasks.

The IT Security department review all maintenance/vulnerability testing completed during the month to this date. Any aspects that require any additional work to be completed are then ticketed and and actioned accordingly.

== Week 4: Documentation ==

Internal write ups for Wixi or internal process / procedure improvement.

This is completed to allow the security department to comply with auditing procedures for the implementation of ISO27001/COBIT 5.0

= Daily Breakdown Focus =

[[File:Allnone_security_slots.png]]

Variable is for operational overflow, quality assurance of new solutions, potential security review of new code, review of security of implementations.

Program is for the "Primary Weekly Program Focus" as discussed above.

= Daily Hour Schedule (1) =

* Backup: Did the backups run, review the sizes and make recommendations
* Scheduled Tasks: Did the tasks actually run and for failures make recommendations
* Space: Ensure we have space, on all drives, internally and externally. Trend growth. Make recommendations where necessary.
* Log Review: A number of devices and services have logs. Build the repository, trend and make recommendations where necessary.
* Hamster Review: Locate exceptions and make recommendations where necessary.

= Rotating Daily Schedule (2) =

* Web: The web servers of BXP. Reviewing logs, setup and configurations with a reporting, 404 and customisation perspective.
* Db: The database servers of BXP. Ensuring efficiency, slow log review, security and performance reviews.
* Client: BXP Client and Configuration review. Examine client set ups and make recommendations where required. Developing a client rotation.
* Office: The All n One offices in Ballymount. All aspects of security, backup and infrastructure and its security.

= Strategic Deliverables =

Identify and incorporate industry best practices in collaboration with all departments.

Work into all aspects of operations:
* ISO 270001
* ENISA
* Data Protection
* PCI DSS

Defining and refining All n One Security and Infrastructure processes and procedures

Assistance in defining and refining company SLAs

[[Category:Topic:About All n One]][[Category:Topic:Security]]

ECourse - PowerPoint on a Page

2021-02-10T13:14:16Z

Meabh Landers:

= Overview =

Often there is a requirement to put a PowerPoint into a page of an eCourse. This a very straight forward procedure but there are a few options available.

= Process =

== Convert to PDF ==

First and easiest thing to do is to convert the PowerPoint to a PDF document.

If you Microsoft Office 2010 or greater, you can "save as" as a PDF document. https://support.office.com/en-ca/article/Save-as-PDF-or-XPS-d85416c5-7d77-4fd6-a216-6f4bf7c7c110#bm7

Alternately if you don't have this version of office there are many free on-line tools which can help:

* https://www.ppttopdfonline.com/en/
* http://www.freepdfconvert.com/

== Upload the item ==

Once you have your PDF the easiest option is to have it ready to go on your desktop. Open the page you want to put your PDF on.

If you have the right permissions you will find a button at the bottom of the page called "Add Media to this Page".

[[File:Powerpoint_eCourse_001.png|800px]]

Click on this. On the next screen, browse to the PDF on your desktop and click upload.

[[File:Powerpoint_eCourse_002.png|800px]]

After the PDF has been uploaded you will be presented a screen as follows. There is nothing to update on this screen at the moment, just click "Edit Asset"

[[File:Powerpoint_eCourse_003.png|800px]]

Next page has a number of links, choose "View the Page"

[[File:Powerpoint_eCourse_004.png|800px]]

Now you can see your PowerPoint displaying on the page.

[[File:Powerpoint_eCourse_005.png|800px]]

N.B. You must have Adobe Acrobat reader installed in order to view the document in the browser. You can get Adobe Reader here: http://get.adobe.com/reader/

== Making the content searchable ==

=== Step 1: Method 1: Text from PowerPoint ===

The content within the PDF is protected. It stops it being searchable by default. We need to extract the text and make it searchable.

The process for this is quite easy. Again in the original PowerPoint choose Save As and this time choose the type "Outline / RTF". (3rd from bottom in the image). This will give you a Word type document on your desktop.

[[File:Powerpoint_eCourse_006.png|800px]]

When you open it up, you'll have your text. We need to select all of this (Ctrl and A then Ctrl and C).

[[File:Powerpoint_eCourse_007.png|800px]]

=== Step 1: Method 2: Text from Adobe Acrobat Reader ===

In Adobe Acrobat reader, open the PDF. From the file menu choose "File > Save as other > Text" then save it to the desktop.

[[File:Powerpoint_eCourse_011.png]]

You should now have a text document which you can lift the contents from using (Ctrl and A then Ctrl and C)

[[File:Powerpoint_eCourse_012.png]]

=== Step 2. Text into BXP ===

Now we go into bxp again and we are going to add the searchable keywords to the PowerPoint.

''Main Menu > eCourse Management > Asset Management > Asset - Make Uploaded File searchable > Locate your asset > You will see the screen below or similar''

Paste in the words from the RTF document

[[File:Powerpoint_eCourse_008.png|800px]]

Click "Add Searchable Words". Now your PowerPoint is searchable through the system. You can manipulate what words to include / not include through this process.

To search your content, pick a specific word you know was added e.g. in our example the word in the bottom right... type in ... preliminary and then hit return on the keyboard

[[File:Powerpoint_eCourse_009.png]]

You should get your content as one of the items if it matches

[[File:Powerpoint_eCourse_010.png|800px]]

[[Category:Module Specific:eCourse]]
[[Category:Topic:Learning and Development]]

Form - Outcomes

2021-02-10T13:12:43Z

Meabh Landers:

= Overview =

Form Outcomes are the single most powerful element of bxp software (bxp).

An outcome, also known in some cases as disposition codes, were a simple recording of how the call finished. Codes could be typed in through the phone system or logged into the Excel spreadsheet for counting mechanisms to record how many calls of a certain type there were.

Samples of outcomes include:
* Sale Complete
* Not Interested
* Record Updated
* No Answer
* Callback Later

In bxp an outcome not only can be used for statistical counting but it also causes work to happen. This work can take many forms but it can lead to:
* 100% on quality of data capture
* 0% after contact work
* It can instantly escalate key matters to relevant parties
* It can enable marketing to enact real time updates

Outcomes are exceptionally powerful.

A full training document on all the aspects of an outcome and how they are used is available from [[Contact_Centre_Training]] CC-1-5 Introduction to Form Outcomes.

= Functionality =

[[Form_-_What_is_an_Outcome]]

An outcome can have many settings associated with it. There is a dedicated Section for it in the Form Management module called the "Outcome Manager". It is possible to Add, Edit, Delete and Copy outcomes from within this Section.
* [[Form_-_Outcome_Manager]]
* [[Form_Add_another_Outcome]]
* [[Form_Copy_an_Outcome]]

By default every form will have one outcome added. This is called the First Outcome. It will contain the title "Save Test". There are a number of functions and areas throughout bxp for managing and modifying this first outcome.
* [[Form_First_Outcome]]
* [[Form_Edit_First_Outcome]]
* [[Edit_the_first_Outcome]]

Outcomes can be limited to only showing certain outcomes to certain users. This is known as Outcome Access.
* [[Form_-_Outcome_Access]]

Outcomes can contain extensive amounts of validation to bring data quality up to 100%
* [[Form_-_Outcome_Validation]]

As can be done in Microsoft Word and similar tools, a mail merge is an effective way of bringing a customers data into a template layout. This is possible through BXP.
* [[Form_-_Outcome_-_Mail_Merge]]

= Solution Integrations =

Net Promoter Score from Satmetrix is a way of guaging customer perception of your products and services. bxp outcomes can allow easy integration with the NPS system.
* [[Net_Promoter_Score]]

Where payment processing is required, bxp comes ready built to integrate with Realex Payments, credit and debit card processing systems.
* [[Realex_Outcomes]]

An outcome can also be heavily customised to integrate with any 3rd party solution that accepts a RESTFUL API connection.

= Customisation =

Beyond the default interface options there are an extensive amount of customisations that can be applied to an outcome.
[[JavaScript_-_Extending_Outcome_Validation]]
[[JavaScript_-_Outcome_functionality_extension]]

For showing and hiding outcomes for different scenarios
[[JavaScript_-_Outcome_Show_and_Hide]]

For extending beyond basic validation performed by an outcome
[[JavaScript_-_Extending_Outcome_Validation]]

[[Category:Module Specific:Form Management]]
[[Category:Topic:Key Concept]]
[[Category:Topic:Outcomes]]

Creating a Screen Snapshot

2021-02-10T13:12:20Z

Meabh Landers:

= Overview =

There are a number of ways of creating images for support and other reasons within and for the support of bxp software (BXP)

* Screenshot of a current error
* Creation of a Background Image
* Development of training material

For whatever reason there are a number of steps.

# To take a snapshot of the screen, press the "Print Screen" key on your keyboard.
# Hold down the Windows Key and tap the letter R This should pop open the Run dialogue
# In here type mspaint and hit return
# Hold down the CTRL button and tap the letter V This will paste the snapshot of your screen
# Hold down the CTRL button and tap the letter S This will save the image. Choose your desktop or somewhere else you can find the image
# You can change the type of file at the bottom by selecting different types from the drop down list.

= Useful links =

Here are some other websites with training material on this process

== Windows ==
* http://www.take-a-screenshot.org/
* http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

== Apple ==
* http://support.apple.com/en-us/HT201361
* http://guides.macrumors.com/Taking_Screenshots_in_Mac_OS_X

[[Category:Topic:General Knowledge]]

Bxp and Business Continuity

2021-02-10T13:11:47Z

Meabh Landers:

=Concepts=
==Business Continuity==
Wikipedia defines Business Continuity as:

''Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements:

# '''Resilience''': critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity;
# '''Recovery''': arrangements are made to recover or restore critical and less critical business functions that fail for some reason.
# '''Contingency''': the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.''

http://en.wikipedia.org/wiki/Business_continuity

==High Availability==
bxp is built in a High Availability manner. http://en.wikipedia.org/wiki/High_Availability

''There are three principles of high availability engineering. They are

# Elimination of single points of failure. This means adding redundancy to the system so that failure of a component does not mean failure of the entire system.
# Reliable crossover. In multithreaded systems, the crossover point itself tends to become a single point of failure. High availability engineering must provide for reliable crossover.
# Detection of failures as they occur. If the two principles above are observed, then a user may never see a failure. But the maintenance activity must.''

=Delivery=
==Resilience==
In order to deliver against these goals All n One has employed a number of elements:

Our High Availability infrastructure removes single points of failures in any single piece of equipment. [[The_bxp_Infrastructure]]

Our capacity planning ensures that our services are capable of handling significant load [[bxp_Infrastructure_Capacity]]

bxp is operated in a quality way. All n One define quality as "an objective, measured approach to delivering a subjective need". For this reason All n One adopt and are adopting a number of international standards to improve the resilience of the solution.

* XHTML 1.0 (100% as of October 2008)
* CSS 2.0 (100% as of October 2008)
* W3C Level A Accessibility (100% as of June 2009)
* OWASP Guidlines (100% as of September 2009)
* ISO 27001 (80% as of August 2014)
* COBIT (70% as of August 2014)
* ENISA (90% as of August 2014)

bxp is developed using a structured project Agile Development methodology. BXP also uses ADDIE and prototyping development methodologies depending on what is best for client project development. [[All_n_One_Project_Development_Approach]]

bxp is tested internally in a structured manner. For more information on our security and testing please review [[bxp_Security_and_Testing]]

All n One is very aware of its requirements under Data Protection as a data processor. We advise our clients to be aware of their data controller and processor requirements. We have published guidelines and advisory material on the area [[Data_Protection_and_Data_Retention]]

==Recovery==
===Backups===
All n One operate backup plans on a number of levels of the solution:

# Client backups [[Bxp_Backups]]
# Solution backups
# Infrastructure backups
# Administration and Support backups

Each backup operation has a separate set of procedures associated with them which is available if required through your Business Development manager. The only backup of operational influence to a bxp software client are the Client Backups. All other operations are All n One managed procedures.

===Operational Service Level Agreements===
The details of operational SLAs are particular to a client and their operational needs. The specifics of your SLA is detailed within you contract. A copy of which is available through your Business Development manager.

===Equipment Replacement===
If a piece of equipment in the office is not longer usable, it is replaced by one of the spare pieces of equipment located in either the warehouse or in the asset cabinet. If a replacement is not available in either of those locations a replacement piece of equipment is purchased with managements permissions.

===Sungard Server Swap Policy===
In the event that your server's critical hardware fails, to the extent that it is not able to function as a web-server, we will endeavour to fix the fault or provide an alternative server, within 22 minutes of the cause of the fault being identified.

==Contingency==
===System Management and the Hamsters===
bxp operates a real-time monitoring and classification engine that is based on Microsoft Internet Information Server (IIS) error messages. The system also generates a number of non-critical error messages related to security and help request functionality built into bxp. Details are available from [[Meet_the_Hamsters]]

===System Support and Development===
bxp is an evolving solution. For this reason there are numerous support and development mechanisms implemented throughout bxp. More information on system support is available from [[Understanding_bxp_Support]]

===Sungard===
The entire bxp infrastructure is currently implemented by Sungard Availability Services (AS) in ParkWest in Dublin. http://www.sungardas.ie/Pages/default.aspx

Further details of the site and its general infrastructure is available here. [[Bxp_software_in_Sungard]]

Q. What if ParkWest facility is subject to Nuclear, Biological, Chemical attack or a natural disaster, such as a solar flare?

A. The bxp service is hosted in the single site only. In the event that a bxp client requires co-location services this can be facilitated through the contract, but will have significant price impact on provision of the service. Sungard AS have a second site in Clonsaugh for this purpose.

===Sungard Live Server Recovery===
On request from All n One, the target server is booted by Sungard AS from an R1soft Live CD. The Sungard AS engineer is prompted for information to enable the recovery software to connect to the R1Soft server. Once connected, the engineer chooses a server image to recover and a point in time to recover to. The necessary data (disk blocks) are then copied from the Disk Safe on the R1Soft server and written to the disk(s) on the target server. Once this restoration process is complete, the target server can be rebooted without the Live CD and normal service is resumed (subject to any caveats e.g. software licensing tied to the original server's UUID, MAC address changes, etc.)

===ENISA===
Wikipedia describes ENISA as: http://en.wikipedia.org/wiki/ENISA

''European Network and Information Security Agency (ENISA), is an agency of the European Union. ENISA was created in 2004 by EU Regulation No 460/2004 and is fully operational since September 1st, 2005.

The objective of ENISA is to improve network and information security in the European Union. The agency has to contribute to the development of a culture of network and information security for the benefit of the citizens, consumers, enterprises and public sector organisations of the European Union, and consequently will contribute to the smooth functioning of the EU Internal Market.

ENISA assists the Commission, the Member States and, consequently, the business community in meeting the requirements of network and information security, including present and future EU legislation. ENISA ultimately strives to serve as a centre of expertise for both Member States and EU Institutions to seek advice on matters related to network and information security.''

As part of ENISA's work they have developed

http://www.enisa.europa.eu/activities/risk-management/files/deliverables/cloud-computing-information-assurance-framework

bxp is delivered against this assurance framework with secure details available to clients through your Business Development manager.

[[Category:Topic:About bxp]]
[[Category:Topic:Security]]

Scenario - bxp and managing work

2021-02-10T12:48:39Z

Meabh Landers:

= Warning =

This scenario is incomplete and is a "Work in Progress" with a number of our partners. This document serves as a discussion point only.

= Work types =

== Intro ==

There are different types of work logged and managed through BXP from “I must remember to pick up milk on the way home”, through to “Project - Phase 2”. There needs to be a classification and qualification of work to facilitate all levels and types.

== Differentiation - Time ==

Within each work item, one primary differentiator is time
* Reminder (A reminder)
* Short (1 to 30 mins of work)
* Medium (1 to 4 hours of work)
* Long (4 to 40 hours of work)
* Objective (40+ hours of work)

For this reason, different tools are required to manage these different items. To best show how to manage these items, we use tools within BXP.
* Reminder – Reminder / To do
* Short – Listee
* Medium – Job
* Long – Ticket
* Objective – Project

The default wording will be different from company to company.

== Differentiation - Dependence ==

Work items may / may not rely on events and other work having occurred. Sequencing of items is a critical factor in the ability to execute work.

== Differentiation - Recurrence ==

The next differentiator is a once off job vs. a recurring task. “Fix a window” Vs. “Monthly security checks” require a completely different approach from a management perspective.

== Differentiation - Reporting ==

The primary challenge for business is effectively delivering and managing work. Whether work items are displayed as lists or diagrams, the more appropriate the display the more effective the management.

= BXP framework for interaction =

== Diagram Key ==

* Blue cylinders are bxp forms done through Form Management
* Red cylinders are bxp projects managed through Project Management
* Orange cylinders are bxp reminders managed through Reminders
* Green cylinders are bxp listees management through Lister

== Primary Elements ==

Within bxp there is the concept of a Project. A project can be tied to many items. A project has many fields for various purposes.

Usually a project is actioned for a client or internal department. As these concepts are diverse there is no centralised concept. It is possible to build a form called “Company”. The “Company” form contains Clients, Suppliers, Prospects. Internal departments can be treated as companies.

Linked to the “Company” form is a “Client” form. These are the people who work in those “Companies”.
It is possible to link the Project to a Company. This then begins to construct a framework for reporting.

[[File:Bxp_forwork_001.png]]

For any given piece of work done by a company there are a number of concepts which should be universal.

Work is done in a personal capacity or it is required to be done for someone else. If it is someone else, then it should be reportable for that person including all associated actions, and ultimately costs.

== Types of work ==

Short pieces of work can be reminders, or short once off tasks. “Copy a page”, “Create a user”, “Empty the dishwasher”. The work is of no significant time.

Up to 30 minutes of activity is generally never recorded by anyone. These types of work are exceptionally difficult to manage given their small nature and also are considered “free” work when requested by a client yet cumulatively are very costly.

So a “Job” is an item of work done for someone else. A Job is an item of work taking slightly longer to do and significant enough to measure on a working day. The nature of a job is atomic but may need to be sequential.

If there is a collection of Jobs to be done in potentially a specific order this is referred to as a “Ticket”. A Ticket may only have one Job or many Jobs.

== Connecting the Work and the Elements ==

Building forms for Tickets and Jobs allows for customisation of the layout of a work type.
bxp provides an existing “Reminder” engine, but Reminders are not structured and not linked, and therefore reporting from them is not practical.

[[File:Bxp_forwork_002.png]]

The challenge is missing short work items. For this reason Lister was introduced. Items can be added to Lister which has the ability to integrate with numerous other items.

[[File:Bxp_forwork_003.png]]

= Operation =

== Overview ==

The operation of the bxp platform to deliver the different work types varies greatly. The primary suggested approaches of operation are detailed as:

* Reminder Reminders
* Short Lister
* Medium Cross Linked Form
* Long Form
* Objective Project

Work is then linked for Lister, Jobs, Tickets and Projects, back to Companies, and requesting Contacts

== Reminder ==

This is self-contained within the existing Reminder engine. [[Reminders]]

== Lister ==

Under construction

== Jobs - Cross Linked Form ==

This is a custom form

Type Field Name
* Section Group Parent Details
* Generic Area Parent Details
* Generic Area Parent Buttons
* Section Group Ticket Details
* Text Box Job Title
* Campaign Listing Parent Ticket
* Campaign Search Requested By
* Date Box Due Date
* Text Area Description Of Request
* Section Group Work Details
* Staff Job Assigned To
* List - Menu Job Status
* Text Box Hours Spent
* Section Group Testing Section
* Staff Testing Completed By
* True - False Did the request pass the testing
* Text Area Notes on the testing
* Text Box Hidden - Record Status
* Text Box Hidden - Name of user

== Tickets - Form ==

This is a custom form

Type Field Name
* Generic Area Quick Ticket Addition
* Section Header Primary Ticket Details
* Generic Area Company Live Search
* Campaign Search Client
* Title Block Individual
* Title Block Individual
* Title Block Individual
* Title Block Individual
* Campaign Search Contact Search
* Text Box Subject
* Text Area Description
* Text Area Contact Details
* Yes - No Is work complete?
* Section Group Group - Email Details
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* Section Group Group - Ticket Classification
* List - Menu Department
* List - Menu Urgency Level
* 1 to 100 Guesstimated Time
* Date Box Required by?
* Date Box Estimated Start Date
* Date Box Start Time/Date

* Section Group Group - Project Details
* Yes - No Project - Long term
* Text Box Project - Name
* Text Area Initial Requirements
* Text Area Analysis
* Text Area Project Spec
* Section Group Group - Billing Requirements
* Yes - No PO / Payment Approved
* Text Box PO Number
* List - Menu Approved by
* Title Block Authoriser
* Title Block Authoriser
* Title Block Authoriser
* Title Block Authoriser
* Section Group Group - Operations Delivery
* Generic Area Job Listing
* Staff Ticket Owner
* 1 to 100 Hours completed to date
* Yes - No Was custom javascript used?
* Text Area Work Description
* List - Menu Was appropriate Personal Trainer Video available?
* Yes - No Was appropriate Wixi available?
* Section Group Group - 12 Quality - Quality Phase
* List - Menu Quality done by
* Date Box Quality completed on
* Text Area Quality notes and feedback
* Section Group Group - 05 Back Office - Billing
* Text Box Invoice
* List - Menu Ticket Duration from Time and Working Hour
* Text Box Amount
* Yes - No Paid

== Project ==

A project is a concept title to which things can be attached.

There are various modules within BXP which link to a Project.

For a project itself there are a number of key fields used by different elements of the system.

* Id
* Name
* Description
* Location
* Start
* End
* Show Price
* Show Proposal Price
* Show Priority
* Show Issue Time Frame
* Preassigned
* Preassigned To
* Show Proposed Working Time
* Show Actual Working Time
* Show Customer Products
* Prevent By Warranty
* On Project Close Notify
* General Or Customer
* Mail Account Id
* Team Id

The project management module suite consists of

* Project Management
* Lister
* Expenses / Bill Management
* Holiday Management
* Human Resource Management
* Meeting Management
* Private Messaging
* Purchase Order
* Time Tracker

= Reporting =

To be expanded.

[[Category:Topic:Scenarios]]

Scenario - bxp and managing work

2021-02-10T12:38:36Z

Meabh Landers:

= Warning =

This scenario is incomplete and is a "Work in Progress" with a number of our partners. This document serves as a discussion point only.

= Work types =

== Intro ==

There are different types of work logged and managed through BXP from “I must remember to pick up milk on the way home”, through to “Project - Phase 2”. There needs to be a classification and qualification of work to facilitate all levels and types.

== Differentiation - Time ==

Within each work item, one primary differentiator is time
* Reminder (A reminder)
* Short (1 to 30 mins of work)
* Medium (1 to 4 hours of work)
* Long (4 to 40 hours of work)
* Objective (40+ hours of work)

For this reason, different tools are required to manage these different items. To best show how to manage these items, we use tools within BeX.
* Reminder – Reminder / To do
* Short – Listee
* Medium – Job
* Long – Ticket
* Objective – Project

The default wording will be different from company to company.

== Differentiation - Dependence ==

Work items may / may not rely on events and other work having occurred. Sequencing of items is a critical factor in the ability to execute work.

== Differentiation - Recurrence ==

The next differentiator is a once off job vs. a recurring task. “Fix a window” Vs. “Monthly security checks” require a completely different approach from a management perspective.

== Differentiation - Reporting ==

The primary challenge for business is effectively delivering and managing work. Whether work items are displayed as lists or diagrams, the more appropriate the display the more effective the management.

= BXP framework for interaction =

== Diagram Key ==

* Blue cylinders are bxp forms done through Form Management
* Red cylinders are bxp projects managed through Project Management
* Orange cylinders are bxp reminders managed through Reminders
* Green cylinders are bxp listees management through Lister

== Primary Elements ==

Within bxp there is the concept of a Project. A project can be tied to many items. A project has many fields for various purposes.

Usually a project is actioned for a client or internal department. As these concepts are diverse there is no centralised concept. It is possible to build a form called “Company”. The “Company” form contains Clients, Suppliers, Prospects. Internal departments can be treated as companies.

Linked to the “Company” form is a “Client” form. These are the people who work in those “Companies”.
It is possible to link the Project to a Company. This then begins to construct a framework for reporting.

[[File:Bxp_forwork_001.png]]

For any given piece of work done by a company there are a number of concepts which should be universal.

Work is done in a personal capacity or it is required to be done for someone else. If it is someone else, then it should be reportable for that person including all associated actions, and ultimately costs.

== Types of work ==

Short pieces of work can be reminders, or short once off tasks. “Copy a page”, “Create a user”, “Empty the dishwasher”. The work is of no significant time.

Up to 30 minutes of activity is generally never recorded by anyone. These types of work are exceptionally difficult to manage given their small nature and also are considered “free” work when requested by a client yet cumulatively are very costly.

So a “Job” is an item of work done for someone else. A Job is an item of work taking slightly longer to do and significant enough to measure on a working day. The nature of a job is atomic but may need to be sequential.

If there is a collection of Jobs to be done in potentially a specific order this is referred to as a “Ticket”. A Ticket may only have one Job or many Jobs.

== Connecting the Work and the Elements ==

Building forms for Tickets and Jobs allows for customisation of the layout of a work type.
bxp provides an existing “Reminder” engine, but Reminders are not structured and not linked, and therefore reporting from them is not practical.

[[File:Bxp_forwork_002.png]]

The challenge is missing short work items. For this reason Lister was introduced. Items can be added to Lister which has the ability to integrate with numerous other items.

[[File:Bxp_forwork_003.png]]

= Operation =

== Overview ==

The operation of the bxp platform to deliver the different work types varies greatly. The primary suggested approaches of operation are detailed as:

* Reminder Reminders
* Short Lister
* Medium Cross Linked Form
* Long Form
* Objective Project

Work is then linked for Lister, Jobs, Tickets and Projects, back to Companies, and requesting Contacts

== Reminder ==

This is self-contained within the existing Reminder engine. [[Reminders]]

== Lister ==

Under construction

== Jobs - Cross Linked Form ==

This is a custom form

Type Field Name
* Section Group Parent Details
* Generic Area Parent Details
* Generic Area Parent Buttons
* Section Group Ticket Details
* Text Box Job Title
* Campaign Listing Parent Ticket
* Campaign Search Requested By
* Date Box Due Date
* Text Area Description Of Request
* Section Group Work Details
* Staff Job Assigned To
* List - Menu Job Status
* Text Box Hours Spent
* Section Group Testing Section
* Staff Testing Completed By
* True - False Did the request pass the testing
* Text Area Notes on the testing
* Text Box Hidden - Record Status
* Text Box Hidden - Name of user

== Tickets - Form ==

This is a custom form

Type Field Name
* Generic Area Quick Ticket Addition
* Section Header Primary Ticket Details
* Generic Area Company Live Search
* Campaign Search Client
* Title Block Individual
* Title Block Individual
* Title Block Individual
* Title Block Individual
* Campaign Search Contact Search
* Text Box Subject
* Text Area Description
* Text Area Contact Details
* Yes - No Is work complete?
* Section Group Group - Email Details
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* BEmail Block BEmail Block - workqueue@allnone.ie
* Section Group Group - Ticket Classification
* List - Menu Department
* List - Menu Urgency Level
* 1 to 100 Guesstimated Time
* Date Box Required by?
* Date Box Estimated Start Date
* Date Box Start Time/Date

* Section Group Group - Project Details
* Yes - No Project - Long term
* Text Box Project - Name
* Text Area Initial Requirements
* Text Area Analysis
* Text Area Project Spec
* Section Group Group - Billing Requirements
* Yes - No PO / Payment Approved
* Text Box PO Number
* List - Menu Approved by
* Title Block Authoriser
* Title Block Authoriser
* Title Block Authoriser
* Title Block Authoriser
* Section Group Group - Operations Delivery
* Generic Area Job Listing
* Staff Ticket Owner
* 1 to 100 Hours completed to date
* Yes - No Was custom javascript used?
* Text Area Work Description
* List - Menu Was appropriate Personal Trainer Video available?
* Yes - No Was appropriate Wixi available?
* Section Group Group - 12 Quality - Quality Phase
* List - Menu Quality done by
* Date Box Quality completed on
* Text Area Quality notes and feedback
* Section Group Group - 05 Back Office - Billing
* Text Box Invoice
* List - Menu Ticket Duration from Time and Working Hour
* Text Box Amount
* Yes - No Paid

== Project ==

A project is a concept title to which things can be attached.

There are various modules within BXP which link to a Project.

For a project itself there are a number of key fields used by different elements of the system.

* Id
* Name
* Description
* Location
* Start
* End
* Show Price
* Show Proposal Price
* Show Priority
* Show Issue Time Frame
* Preassigned
* Preassigned To
* Show Proposed Working Time
* Show Actual Working Time
* Show Customer Products
* Prevent By Warranty
* On Project Close Notify
* General Or Customer
* Mail Account Id
* Team Id

The project management module suite consists of

* Project Management
* Lister
* Expenses / Bill Management
* Holiday Management
* Human Resource Management
* Meeting Management
* Private Messaging
* Purchase Order
* Time Tracker

= Reporting =

To be expanded.

[[Category:Topic:Scenarios]]

Bxp - Client Security Report

2021-02-10T12:24:36Z

Meabh Landers:

At All n One we strive to provide the most secure method for using our SaaS solution bxp software.

In order to increase the security of our clients bxp system, we have created a reporting system to allow our clients to see the possible security threats from their end users.

This report allows the security champion for the client to view:

* System Profile -- In this report, Administrators can view a diagram that shows the status of the end users for the said client instance of BXP. (i.e whether their account is live, training, pending, placeholder, retired, disabled or locked.)

* User Appointed Departments -- This report shows the view how the users on the system are distributed throughout their created departments. i.e shows the amount of users in HR, Head office, commercial etc.

* Login Report -- In this report, Administrators can monitor the successful login attempts for their organization under the sections (Logged in within 30 days, between 30-60 Days, 60 days+, No login information recorded)

*Password Strength -- Password strength is a measure of the effectiveness of a password in resisting guessing and brute-force attacks. In its usual form, it estimates how many trials an attacker who does not have direct access to the password would need, on average, to guess it correctly. The strength of a password is a function of length, complexity, and unpredictability. This report shows all end-users with weak of medium passwords. In order to mitigate against possible end user security threats we advice all clients to acknowledge the users on their system with weak or medium level passwords in order to get their password strength up to the required strength.

These reports are available to all clients. For more information contact All n One by emailing support@allnone.ie or phoning us on + 353 1 429 4000

For a more detailed breakdown of the report [[Security_-_Client_Security_Report_Card]]

[[Category:Module Specific:System Access Management]]
[[Category:Topic:Security]]
[[Category:Topic:Update Notifications]]

What browsers does bxp work on?

2021-02-10T12:21:59Z

Meabh Landers:

BXP is platform independent i.e. it works on PCs, Laptops, Servers, mobile phones, smart phones, tablets and games consoles.

BXP is delivered using an Internet browser and is designed and tested with all the major browsers in mind. BER 8 SER 2 has been tested with:

== Microsoft Internet Explorer ==

Versions : IE 5.5+

The BXP team keep a constant eye on updates and developments.

The hole in SSL3.0 has meant that the bxp solution can only support TLS 1.0 and greater. This is a manual setting in IE6 and previous. Please click here to see our guide on "Poodle" for further information [[Security_-_Poodle]]

* http://en.wikipedia.org/wiki/Internet_Explorer_versions
* http://windows.microsoft.com/en-us/internet-explorer/download-ie

== Mozilla Firefox ==

Versions : Firefox 3.5+

BXP will be compatible and able to use the new features of the planned releases of Firefox.
* http://en.wikipedia.org/wiki/Firefox_5
* https://www.mozilla.org/en-US/firefox/new/

== Apple Safari ==

Versions : Safari 3.0+,

Although Apple has stopped releasing Safari for Windows we continue to check back against 5.1.7. We also use Mac as part of our development suite using the latest versions of Safari.
* http://en.wikipedia.org/wiki/Safari_browser
* http://support.apple.com/kb/dl1531
* http://support.apple.com/downloads/#safari

== Google Chrome ==

Versions : Chrome 1+

* http://en.wikipedia.org/wiki/Google_Chrome
* http://www.google.ie/chrome/

== Opera ==

Versions : Opera 3+

* http://en.wikipedia.org/wiki/Opera_browser
* http://www.opera.com/

== Other browser applications and plugins ==

With the correct content software installed, BXP can deliver any format.

* Adobe Acrobat Viewer {for PDF documents} - http://get.adobe.com/reader/

* Adobe Flash Viewer {for SWF and FLV documents} - http://get.adobe.com/flashplayer/

* Adobe Shockwave Viewer {for SWF documents} - http://get.adobe.com/shockwave/

* DivX {for video formats} - http://www.divx.com/

* Microsoft Silverlight {for XAP documents} - http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

* Microsoft Word Document Viewer {for DOC and DOCX documents} - http://www.microsoft.com/en-ie/download/details.aspx?id=4

* Microsoft Excel Document Viewer {for XLS and XLSX documents} - http://www.microsoft.com/en-ie/download/details.aspx?id=10

* Microsoft PowerPoint Document Viewer {for PPT and PPTX documents} - http://www.microsoft.com/en-IE/download/details.aspx?id=6

* Microsoft Visio Document Viewer {for VSD and VSDX documents} - http://www.microsoft.com/en-IE/download/details.aspx?id=21701

[[Category:Topic:About bxp]]
[[Category:Topic:Browsers]]
[[Category:Topic:Security]]

Latest Updates

2021-02-10T11:47:11Z

Meabh Landers:

=Overview=
The Wikipedia of bxp software (bxp) was first started in November 2013. Called the Wixi as a cross between the X of bxp software and Wiki, the shortened title of Wikipedia

Since it's inception it has become the primary documentation and information resource for the delivery of support and training material for bxp.

This page lists the changes in documentation in date order.

A full list of all contributors and their initials can be found at the bottom of this page.

= Updates =

== 2021-02 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2021-02-10 || ML || Update || Bxp_-_Client_Security_Report || [[Bxp_-_Client_Security_Report|Link]] ||
|-
|}

== 2020-07 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2020-07-21 || RC || Update || Bxp_software_in_AWS_Cloud_Services || [[Bxp_software_in_AWS_Cloud_Services|Link]] ||
|-
|}

== 2019-11 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-11-20 || RC || Update || Understanding_bxp_Development_and_All_n_One_Consultancy || [[Understanding_bxp_Development_and_All_n_One_Consultancy|Link]] ||
|-
| 2019-11-20 || RC || Update || Bxp_System_Pricing || [[Bxp_System_Pricing|Link]] ||
|-
|}

== 2019-10 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-10-30 || TG || Update || Bxp_software_in_Sungard || [[Bxp_software_in_Sungard|Link]] ||
|-
|}

== 2019-09 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-09-10 || TG || New || Bxp_-_BCP_Notes || [[Bxp_-_BCP_Notes‎‎|Link]] ||
|-
|}

== 2019-07 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2019-07-24 || TG || Update || Meet_the_Team‎‎ || [[Meet_the_Team‎‎|Link]] ||
|-
|}

== 2018-04 ==

{| class="wikitable"
|-
! style="width: 140px; text-align: left;" scope="col"|Date
! style="width: 50px; text-align: left;" scope="col"|Author
! style="width: 75px; text-align: left;" scope="col"|New / Update
! style="width: 750px; text-align: left;" scope="col"|Title
! style="width: 150px; text-align: left;" scope="col"|Link
! style="width: 150px; text-align: left;" scope="col"|Area
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - Project Manager‎‎ || [[Bxp R10SER2 - Project Manager‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - Time Tracker‎ || [[Bxp R10SER2 - Time Tracker‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp Release 10 SER 3 prerelease notes‎‎ || [[Bxp Release 10 SER 3 prerelease notes‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-26 || PL || New || Bxp R10SER3 - Project Manager‎ || [[Bxp R10SER3 - Project Manager‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Appointment Management - Create a Diary‎‎ || [[Appointment Management - Create a Diary‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Appointment Management - Categories‎‎ || [[Appointment Management - Categories‎‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Module - Human Resources Management‎ || [[Module - Human Resources Management‎|Link]] ||
|-
| 2018-04-26 || PL || New || Diaries - Quick List‎ || [[Diaries - Quick List‎|Link]] ||
|-
| 2018-04-26 || PL || Update || Bxp R10SER2 - System Access Management‎‎ || [[Bxp R10SER2 - System Access Management‎‎|Link]] ||
|-
| 2018-04-25 || PL || Update || Styling bxp - Start Here‎ || [[Styling bxp - Start Here‎|Link]] ||
|-
| 2018-04-25 || PL || Update || Group Form Sending‎ || [[Group Form Sending‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp Release 10 SER 3 prerelease notes‎ || [[Bxp Release 10 SER 3 prerelease notes‎|Link]] ||
|-
| 2018-04-24 || PL || Update || Bxp R10SER2 - Dashboards‎‎ || [[Bxp R10SER2 - Dashboards‎‎|Link]] ||
|-
| 2018-04-21 || PL || New || Bxp R10SER2 - Appointment Management‎‎ || [[Bxp R10SER2 - Appointment Management‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎‎ || [[Bxp Release 10 SER 2 prerelease notes‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Bxp R10SER2 - Dashboards‎ || [[Bxp R10SER2 - Dashboards‎|Link]] ||
|-
| 2018-04-21 || PL || New || Bxp Pillar - Human Resource Management‎‎ || [[Bxp Pillar - Human Resource Management‎‎|Link]] ||
|-
| 2018-04-21 || PL || Update || Employee Self-Service || [[Employee_Self-Service_(ESS)|Link]] ||
|-
| 2018-04-20 || PL || New || User Sensitive Inclusive Design‎‎ || [[User Sensitive Inclusive Design‎‎|Link]] ||
|-
| 2018-04-19 || PL || Update || Bxp Release 10 SER 2 prerelease notes‎ || [[Bxp Release 10 SER 2 prerelease notes‎|Link]] ||
|-
| 2018-04-19 || PL || Update || Basic - Inline Tabs‎ || [[Basic - Inline Tabs‎|Link]] ||
|-
| 2018-04-19 || PL || New || Form - Overriding and Styling Inline Tabs‎ || [[Form - Overriding and Styling Inline Tabs‎|Link]] ||
|-
| 2018-04-19 || PL || New || Leave Request Management‎ || [[Leave Request Management‎|Link]] ||
|-
| 2018-04-17 || RC || Update || Scenario - bxp and understanding phone systems‎ || [[Scenario - bxp and understanding phone systems‎|Link]] ||
|-
| 2018-04-09 || PL || Update || Security Group Menu‎‎ || [[Security Group Menu‎‎|Link]] ||
|-
| 2018-04-08 || PL || New || Security Group Menu‎‎ || [[Security Group Menu‎‎|Link]] ||
|-
| 2018-04-08 || PL || New || Reference Table - Page Libraries‎ || [[Reference Table - Page Libraries‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Dashboard - Date Lister engine‎‎ || [[Dashboard - Date Lister engine‎‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Helpful - Manipulating large text files || [[Helpful - Manipulating large text files|Link]] ||
|-
| 2018-04-06 || PL || Update || Latest Updates - 2017 Q4 Archive‎ || [[Latest Updates - 2017 Q4 Archive‎|Link]] ||
|-
| 2018-04-06 || PL || Update || Latest Updates - 2018 Q1 Archive || [[Latest Updates - 2018 Q1 Archive|Link]] ||
|-
| 2018-04-04 || RC || Update || Mass List Editing || [[Mass List Editing|Link]] ||
|-
| 2018-04-04 || PL || Update || Email - Improving Delivery Rates‎‎ || [[Email - Improving Delivery Rates‎‎|Link]] ||
|-
| 2018-04-04 || PL || Update || Module - Dashboards || [[Module - Dashboards|Link]] ||
|-
|}

==Archives==

* 2018 Q1 - [[Latest_Updates_-_2018_Q1_Archive]]
* 2017 Q4 - [[Latest_Updates_-_2017_Q4_Archive]]
* 2017 Q3 - [[Latest_Updates_-_2017_Q3_Archive]]
* 2017 Q2 - [[Latest_Updates_-_2017_Q2_Archive]]
* 2017 Q1 - [[Latest_Updates_-_2017_Q1_Archive]]
* 2016 Q4 - [[Latest_Updates_-_2016_Q4_Archive]]
* 2016 Q3 - [[Latest_Updates_-_2016_Q3_Archive]]
* 2016 Q2 - [[Latest_Updates_-_2016_Q2_Archive]]
* 2016 Q1 - [[Latest_Updates_-_2016_Q1_Archive]]
* 2015 Q4 - [[Latest_Updates_-_2015_Q4_Archive]]
* 2015 Q3 - [[Latest_Updates_-_2015_Q3_Archive]]
* 2015 Q2 - [[Latest_Updates_-_2015_Q2_Archive]]
* 2015 Q1 - [[Latest_Updates_-_2015_Q1_Archive]]
* 2014 - [[Latest_Updates_-_2014_Archive]]
* 2013 - [[Latest_Updates_-_2013_Archive]]

=Bulletins=

The Bulletin archive is available from [[Bulletins]]

=Contributors=

All n One Staff

* AR - Aiden Rice
* CT - Chris Thomson
* ML - Meabh Landers
* NW - Nick Wheeler
* PJ - Patrick Jenkins
* PL - Philip Lacey
* RC - Robert Carson
* TG - Thomas Glennon

External Contributors
* EL - Emma Lacey

[[Category:Topic:Update Notifications]]

Bxp - Client Security Report

2021-02-10T11:21:25Z

Meabh Landers:

At All n One we strive to provide the most secure method for using our SaaS solution bxp software.

In order to increase the security of our clients bxp system, we have created a reporting system to allow our clients to see the possible security threats from their end users.

This report allows the security champion for the client to view:

* System Profile -- In this report, Administrators can view a diagram that shows the status of the end users for the said client instance of BE. (i.e whether their account is live, training, pending, placeholder, retired, disabled or locked.)

* User Appointed Departments -- This report shows the view how the users on the system are distributed throughout their created departments. i.e shows the amount of users in HR, Head office, commercial etc.

* Login Report -- In this report, Administrators can monitor the successful login attempts for their organization under the sections (Logged in within 30 days, between 30-60 Days, 60 days+, No login information recorded)

*Password Strength -- Password strength is a measure of the effectiveness of a password in resisting guessing and brute-force attacks. In its usual form, it estimates how many trials an attacker who does not have direct access to the password would need, on average, to guess it correctly. The strength of a password is a function of length, complexity, and unpredictability. This report shows all end-users with weak of medium passwords. In order to mitigate against possible end user security threats we advice all clients to acknowledge the users on their system with weak or medium level passwords in order to get their password strength up to the required strength.

These reports are available to all clients. For more information contact All n One by emailing support@allnone.ie or phoning us on + 353 1 429 4000

For a more detailed breakdown of the report [[Security_-_Client_Security_Report_Card]]

[[Category:Module Specific:System Access Management]]
[[Category:Topic:Security]]
[[Category:Topic:Update Notifications]]

Examination - Certificate Generation

2018-11-29T12:21:48Z

Meabh Landers: Created page with "= Examination - Certificate generation = == Overview == After a user completes an examination, you may want to generate a certificate and store it in a form. A certificate t..."

= Examination - Certificate generation =
== Overview ==

After a user completes an examination, you may want to generate a certificate and store it in a form. A certificate template can be created in the comms centre by creating a standard template and then this can be used as a cert.

There is a bit of setup required to to create an examination form that will generate a certificate.

== Create a Template ==

The first step involves creating a template. There are instructions on this here: [[Communications_Centre_-_Templates]]

There are four new dynamic replacements available for the template. They will pull in either the score or pass mark in different formats

--objTest_Scores--

This will replace with the full result summary of the test e.g. Result:Pass;Score:100.00% (100 out of 100);Pass Mark:80% (80.00 out of 100);

--objTest_OverallResult--

This will pull in the pass/fail result only e.g. Result:Pass

--objTest_ScorePercentage--

this will pull the score as a percentage and points format e.g. Score:100.00%(100 out of 100)

--objTest_PassMark--

This will pull in the pass mark for the exam e.g. Pass Mark:80% (80.00 out of 100)

== Create the Forms ==

Two forms will need to be created. The first form is the examination that the user will take. This can have any amount of questions, answers and marks.

The second form will store the certificates when they are generated. One field will have to be added to this form to store the exam ID.

== Advanced Settings - Certificate Settings ==

There is a new tab in the advanced settings for setting up the certificate functionality. There are four fields that need to be filled in.

[[File:Certificate_AdvancedSettings.png]]

"Enable Certificate" is a true/flase box. Setting it to true will enable the certificte engine.

"Comms template to use for certificate" is a listing of all of the templates in the comms centre. Select the template that was created earlier.

"Form ID to store the template" is a listing of all of the forms in the system.Select the form you created earlier for storing the certificates.

At this stage, the settings will need to ba saved. When you open up the advanced settings again, the last field, "Form field to Store the ID" will contain a listing of all of the fields on the certificate storage form. Select the field you added earlier. This will contain the Exam ID.

== System Use ==

When the setup is complete, take an exam as normal. After the exam is complete, go to the last record of the certificate storage form. There will be a CCL containing the certificate in pdf format.

File:Certificate AdvancedSettings.png

2018-11-29T11:38:31Z

Meabh Landers:

Dashboards - Pane Library

2018-03-12T17:10:53Z

Meabh Landers:

= Overview =

bxp has a library of prebuilt panes which can be used by clients to create customised dashboards. The below list is a master list of every pane available. To use a pane, add the pane ID to a layout.

= Panes available =

{| class="wikitable" style="width: 400px;word-wrap: break-word;"
! Id
! Pane
! Render As
! Chart Type
! Key Fields
! Description
! Snapshot
|-
| 1 || Dashboards - Default Holding Message || HTML || . || . || Introductory text || [[:File:Pane1.png]]
|-
| 2 || Work by Project This Month || FusionChart || pie3d || intTotal, strProject_Name || Linked to the time tracker module and project management module. provides a project breakdown || [[:File:Pane2.png]]
|-
| 3 || Hours Breakdown by Person ( This Month ) || FusionChart || pie3d || intTotal, strName || Breakdown of hours logged by users in the time tracker module || [[:File:Pane3.png]]
|-
|-4 || Billable Hours per Day This Month || FusionChart || column3d || intTotal, strDate || The number of billable hours logged in time tracker || [[:File:Pane4.png]]
|-
| 5 || WorkingTime Button - Project Report || Button || . || . || Links to the project management module || [[:File:Pane5.png]]
|-
| 6 || WorkingTime Button - Group Project Report || Button || . || . || Link to TT project report || [[:File:Pane6.png]]
|-
| 8 || WorkingTime Button - Person Report || Button || . || . || Links to a report of a users logged hours || [[:File:Pane8.png]]
|-
| 9 || WorkingTime Button - No Hours Person Report || Button || . || . || Link to TT main menu || [[:File:Pane9.png]]
|-
| 10 || WorkingTime Button - Full Margin Report || Button || . || . || Links to TT main menu || [[:File:Pane10.png]]
|-
| 11 || WorkingTime Button - Security Group Report || Button || . || . || Links to a report in TT showing hours breakdown by security group || [[:File:Pane11.png]]
|-
| 12 || Billables Per Day Worklist || FusionChart || bar2d || intMargin, strDate || Calculates the margin for each day and displays it in a graph || [[:File:Pane12.png]]
|-
| 13 || Worklist of Billables || FusionChart || line || intMargin, strDate || Trend report illustrating the margin earned, data pulled from TT module || [[:File:Pane13.png]]
|-
| 14 || WorkingTime Button - Time Tracker Management || Button || . || . || Link to time tracker settings || [[:File:Pane14.png]]
|-
| 15 || WorkingTime Button - Pricing Management || Button || . || . || Link to the TT report by project || [[:File:Pane15.png]]
|-
| 16 || WorkingTime Button - Expenses Management || Button || . || . || Link to the expenses manager main menu || [[:File:Pane16.png]]
|-
| 17 || WorkingTime Button - Project Management || Button || . || . || Link to a TT report || [[:File:Pane17.png]]
|-
| 18 || WorkingTime Button - Person Management || Button || . || . || Links to the HR manager module main menu || [[:File:Pane18.png]]
|-
| 19 || WorkingTime Button - PO Management || Button || . || . || Links to the PO module main menu || [[:File:Pane19.png]]
|-
| 20 || WorkingTime Button - Security Management || Button || . || . || Links to the SAM UAM console || [[:File:Pane20.png]]
|-
| 21 || Outbound - Outcomes count || FusionChart || bar3d || intCount, strStatus || How many times the outcome has been used || [[:File:Pane21.png]]
|-
| 22 || Outbound - Records by Agent || FusionChart || pie3d || intCount, strName || Breakdown of how many times each agent has saved a record || [[:File:Pane22.png]]
|-
| 23 || Outbound - Contacts by Period || FusionChart || bar3d || intCount, strDate || Displays the number of CCLs || [[:File:Pane23.png]]
|-
| 24 || Outbound - Button - Instant Visualisation || Button || . || . || Link to data profiling instant visualisation report || [[:File:Pane24.png]]
|-
| 25 || Outbound - Button - Data Analysis || Button || . || . || Provides a link to the new "Instant Data Analytics" report in data profiling || [[:File:Pane25.png]]
|-
| 26 || Outbound - Button - Outcome Statistics || Button || . || . || Link to the outcome breakdown report || [[:File:Pane26.png]]
|-
| 27 || Outbound - Button - Activity Report || Button || . || . || Link to a report displaying the outcome breakdown and the AHT || [[:File:Pane27.png]]
|-
| 28 || Outbound - Button - Data Report || Button || . || . || Link to the "Data - by outcome, by time" report || [[:File:Pane28.png]]
|-
| 29 || Outbound - Button - Customised Reports || Button || . || . || Links to a list of all customised groups || [[:File:Pane29.png]]
|-
| 30 || Outbound - Button - Contact Analysis || Button || . || . || Links to a trend report showing the most popular contact times || [[:File:Pane30.png]]
|-
| 31 || Outbound - Activity Times || List || . || intId, strName, tmeTotal || Average activity time per user || [[:File:Pane31.png]]
|-
| 32 || Outbound - Current Queue || Queue || . || . || Displays the outbound calling stack || [[:File:Pane32.png]]
|-
| 33 || Outbound - Complete Vs. Incomplete || FusionChart || pie3d || intTotal, strType || breakdown of how many incomplete and complete outcomes have been used || [[:File:Pane33.png]]
|-
| 34 || Outbound - Button - Set Queue || Button || . || . || Links to the "set the current working outcome" page || [[:File:Pane34.png]]
|-
| 35 || Outbound - Button - Call backs || Button || . || . || Links to the reminders for the form || [[:File:Pane35.png]]
|-
| 36 || Taken to Process || Button || . || . || Link to a worklist of all records in progress || [[:File:Pane36.png]]
|-
| 37 || Outbound - Button - Load More Data || Button || . || . || Links to the data import function in form management || [[:File:Pane37.png]]
|-
| 38 || Outbound - Button - Manage Form || Button || . || . || Opens up the form console || [[:File:Pane38.png]]
|-
| 39 || Outbound - Button - Manage Custom Groups || Button || . || . || Link to the outbound cutomised group setup || [[:File:Pane39.png]]
|-
| 40 || Outbound - Button - Dialler Integration || Button || . || . || Link to the wixi on dialler integration || [[:File:Pane40.png]]
|-
| 41 || Membership - Member Types || FusionChart || bar3d || intTotal, strType || Breakdown of all member types on a form, data is pulled from a membership configuration || [[:File:Pane41.png]]
|-
| 42 || Membership - Paid Unpaid || FusionChart || pie3d || intTotal, strType || Breakdown of paid and unpaid members || [[:File:Pane42.png]]
|-
| 43 || Membership - Member Search || HTML || . || . || search screen to search for records in the form || [[:File:Pane43.png]]
|-
| 44 || Membership - Button - Data Analysis || Button || . || . || Link to the instant data analytics report in data profiling || [[:File:Pane44.png]]
|-
| 45 || Membership - Button - Instant Visualisation || Button || . || . || Link to the instant visualisations report in data profiling || [[:File:Pane45.png]]
|-
| 46 || Membership - Button - Contact Statistics || Button || . || . || Links to the outcome breakdown and AHT info || [[:File:Pane46.png]]
|-
| 47 || Membership - Button - Contact by Team || Button || . || . || Links to the team outbound calling report || [[:File:Pane47.png]]
|-
| 48 || Membership - Button - Contact Pattern || Button || . || . || Link to a trend report on contact times || [[:File:Pane48.png]]
|-
| 49 || Membership - Button - Group Communications - SMS || Button || . || . || Link to the SMS campaign send functionality || [[:File:Pane49.png]]
|-
| 50 || Membership - Button - Group Communications - Email || Button || . || . || Link to the email campaign send functionality || [[:File:Pane50.png]]
|-
| 51 || Security - Departments Breakdown || FusionChart || pie2d || intTotal, strName || Percentage breakdown of how many users are in each department || [[:File:Pane51.png]]
|-
| 52 || Security - Role Breakdown || FusionChart || pie2d || intTotal, strName || Percentage breakdown of users assigned to each role || [[:File:Pane52.png]]
|-
| 53 || Security - Lockouts || List || pie2d || strClient_Firstname, strClient_Surname, dteClient_LastLoginDateTime || List of current locked out users || [[:File:Pane53.png]]
|-
| 54 || Security - Last IPs || List || . || intCount,strIPAddress || List of all IPs registered and number of hits from each || [[:File:Pane54.png]]
|-
| 55 || Security - Last Logins || List || . || strClient_Firstname, strClient_Surname, dteClient_LastLoginDateTime || date and time of a user's last login || [[:File:Pane55.png]]
|-
| 56 || Security - Button - User Status Report || Button || . || . || Links to the user status report in SAM || [[:File:Pane56.png]]
|-
| 57 || Security - Button - Organogram || Button || . || . || Links to the security organogram || [[:File:Pane57.png]]
|-
| 58 || Security - Button - Failed Logins || Button || . || . || Link to the failed login report in SAM || [[:File:Pane58.png]]
|-
| 59 || Security - Button - IP Report || Button || . || . || Link to the API login report in SAM || [[:File:Pane59.png]]
|-
| 60 || Security - Button - Security Events || Button || . || . || Link to the security audit log in SAM || [[:File:Pane60.png]]
|-
| 61 || Security - Button - Master Settings || Button || . || . || Link to basic system information || [[:File:Pane61.png]]
|-
| 62 || Security - Security Events || List || . || dteArticleView_DateTime, strUsername, strArticleView_Type, strArticleView_Comments || Displays the first few items of the system events audit trail || [[:File:Pane62.png]]
|-
| 63 || Security - New Users || List || . || strClient_Firstname, strClient_Surname, dteClient_DateCreated || List of new users and when they were created || [[:File:Pane63.png]]
|-
| 64 || Prebuild - Company - New This Month || Value || . || intTotal || The number of new records in the company form || [[:File:Pane64.png]]
|-
| 65 || Prebuild - Company - Pie by Owner || FusionChart || pie2d || intCount, strName || Pie chart based on owner field || [[:File:Pane65.png]]
|-
| 66 || Prebuild - Company - Pie by Geographic Region || FusionChart || pie2d || intCount, strName || Pie chart showing breakdown of the region field || [[:File:Pane66.png]]
|-
| 67 || Prebuild - Company - Pie by Industry || FusionChart || pie2d || intCount, strName || Breakdown of the industry field || [[:File:Pane67.png]]
|-
| 68 || Company - Worklist - My Companies || Button || . || . || Link to personal worklist of records to action || [[:File:Pane68.png]]
|-
| 69 || Company - List - Most Recent || List || . || intId, strName, strLast_Modified, dteWhen || List of the most recently added companies || [[:File:Pane69.png]]
|-
| 70 || Prebuild - Company - Button - Form Edit || Button || . || . || Link to the form console || [[:File:Pane70.png]]
|-
| 71 || Prebuild - Company - Management || Button || . || . || Link to the prebuild manager || [[:File:Pane71.png]]
|-
| 72 || Prebuild - Company - Button - Lookup Company || Button || . || . || Link to search function for looking up records || [[:File:Pane72.png]]
|-
| 73 || Prebuild - Company - GoogleMap || GoogleMap || . || . || Displays a map on screen with all the companies pin pointed || [[:File:Pane73.png]]
|-
| 74 || Prebuild - Contact - New This Month || Value || . || intTotal || Raw count of new contacts || [[:File:Pane74.png]]
|-
| 75 || Prebuild - Contact - Pie by Owner || FusionChart || pie2d || intCount, strName || Breakdown of the contact owners || [[:File:Pane75.png]]
|-
| 76 || Prebuild - Contact - Oldest Callbacks || List || . || strName, dteReminder, strComment, dteLogged || List of all callbacks sorted by date || [[:File:Pane76.png]]
|-
| 77 || Prebuild - Contact - My Contacts || Button || . || . || Link to personal worklist of contact records || [[:File:Pane77.png]]
|-
| 78 || Prebuild - Contact - Button - Lookup Contact || Button || . || . || Link to the look up a record page for the contacts form || [[:File:Pane78.png]]
|-
| 79 || Prebuild - Contact - List - Most Recent || List || . || intId, strFirstName, strSurname, strEmail, strOwner, dteWhen || List of most recently added contacts || [[:File:Pane79.png]]
|-
| 80 || Prebuild - Contact - Contacts this month || FusionChart || bar3d || intCount, strName || Breakdown of number of contacts added by each user || [[:File:Pane80.png]]
|-
| 81 || Prebuild - Opportunity - Funnel || PipeFunnel || . || . || The status of each opportunity and where they are in pipeline || [[:File:Pane81.png]]
|-
| 82 || Prebuild - Opportunity - Sales History || FusionChart || line || intTotal, strDate || Trend line chart of the value of the opportunities || [[:File:Pane82.png]]
|-
| 83 || Prebuild - Opportunity - 90 day Score >= 75% || List || . || intTotal, strName || List of viable opportunities || [[:File:Pane83.png]]
|-
| 84 || Prebuild - Opportunity - Soon to drop || List || . || intId, intTotal, strName, strOwner, strWhen || List of opportunities, the soon to drop is calculated from form fields || [[:File:Pane84.png]]
|-
| 85 || Prebuild - Opportunity - All Opportunities || Button || . || . || Link to a worklist of all opportunities || [[:File:Pane85.png]]
|-
| 86 || Prebuild - Opportunity - My Opportunities || Button || . || . || Link to a personal worklist of opportunities || [[:File:Pane86.png]]
|-
| 87 || Mailbox - New Arrivals - Today || Value || . || intCount || Number of new emails received by day || [[:File:Pane87.png]]
|-
| 88 || Mailbox - New Arrivals - Longest Wait || Value || . || strWait || Longest wait for an email to be actioned || [[:File:Pane88.png]]
|-
| 89 || Prebuild - Mailbox - Incomplete Cases || Value || . || intCount || The number of unactioned emails || [[:File:Pane89.png]]
|-
| 90 || Prebuild - Mailbox - Open Case Longest Wait || Value || . || strWait || The longest wait for an email to be actioned || [[:File:Pane90.png]]
|-
| 91 || Prebuild - Mailbox - Closed This Week || Value || . || intCount || How many emails have been closed since the start of the week || [[:File:Pane91.png]]
|-
| 92 || Prebuild - Mailbox - Button - Open Cases || Button || . || . || Link to all the emails that need to be actioned || [[:File:Pane92.png]]
|-
| 93 || Prebuild - Mailbox - Button - Activity Times Last 30 Days || Button || . || . || Link to the activity report, displays AHTs || [[:File:Pane93.png]]
|-
| 94 || Prebuild - Mailbox - Lookup BEmail || Button || . || . || Link to the form lookup screen || [[:File:Pane94.png]]
|-
| 95 || Prebuild - Mailbox - My BEmails || Button || . || . || Link to personal worklist of bemails to action || [[:File:Pane95.png]]
|-
| 96 || Prebuild - Mailbox - New cases opened by day || FusionChart || line || intTotal, strDate || Trend line chart of the number of new bemails per day || [[:File:Pane96.png]]
|-
| 97 || Mailbox - Prebuild - Processed by day || FusionChart || bar3d || intTotal, strDate || A count of how many records are processed each day || [[:File:Pane97.png]]
|-
| 98 || Prebuild - Mailbox - Cases by agent for last 7 days || FusionChart || pie2d || intTotal, strAgent || Breakdown of the users actioning the records || [[:File:Pane98.png]]
|-
|}

Dashboards - Pane Library

2018-03-12T11:40:23Z

Meabh Landers:

Dashboards - Pane Library

2018-03-09T17:43:52Z

Meabh Landers: Created page with "= Overview = bxp has a library of prebuilt panes which can be used by clients to create customised dashboards. The below list is a master list of every pane available. To use..."

= Overview =

bxp has a library of prebuilt panes which can be used by clients to create customised dashboards. The below list is a master list of every pane available. To use a pane, add the pane ID to a layout.

= Panes available =

{| class="wikitable"
! Id
! Pane
! Render As
! Chart Type
! Key Fields
! Description
! Snapshot
|-
| 1 || Dashboards - Default Holding Message || HTML || . || . || . || .
|-
| 2 || Work by Project This Month || FusionChart || pie3d || intTotal,strProject_Name || . || .
|-
| 3 || Hours Breakdown by Person ( This Month ) || FusionChart || pie3d || intTotal,strName || . || .
|-
|-4 || Billable Hours per Day This Month || FusionChart || column3d || intTotal,strDate || . || .
|-
| 5 || WorkingTime Button - Project Report || Button || . || . || . || .
|-
| 6 || WorkingTime Button - Group Project Report || Button || . || . || . || .
|-
| 7 || WorkingTime Button - No Hours Project Report || Button || . || . || . || .
|-
| 8 || WorkingTime Button - Person Report || Button || . || . || . || .
|-
| 9 || WorkingTime Button - No Hours Person Report || Button || . || . || . || .
|-
| 10 || WorkingTime Button - Full Margin Report || Button || . || . || . || .
|-
| 11 || WorkingTime Button - Security Group Report || Button || . || . || . || .
|-
| 12 || Billables Per Day Worklist || FusionChart || bar2d || intMargin,strDate || . || .
|-
| 13 || Worklist of Billables || FusionChart || line || intMargin,strDate || . || .
|-
| 14 || WorkingTime Button - Time Tracker Management || Button || . || . || . || .
|-
| 15 || WorkingTime Button - Pricing Management || Button || . || . || . || .
|-
| 16 || WorkingTime Button - Expenses Management || Button || . || . || . || .
|-
| 17 || WorkingTime Button - Project Management || Button || . || . || . || .
|-
| 18 || WorkingTime Button - Person Management || Button || . || . || . || .
|-
| 19 || WorkingTime Button - PO Management || Button || . || . || . || .
|-
| 20 || WorkingTime Button - Security Management || Button || . || . || . || .
|-
| 21 || Outbound - Outcomes count || FusionChart || bar3d || intCount,strStatus || . || .
|-
| 22 || Outbound - Records by Agent || FusionChart || pie3d || intCount,strName || . || .
|-
| 23 || Outbound - Contacts by Period || FusionChart || bar3d || intCount,strDate || . || .
|-
| 24 || Outbound - Button - Instant Visualisation || Button || . || . || . || .
|-
| 25 || Outbound - Button - Data Analysis || Button || . || . || . || .
|-
| 26 || Outbound - Button - Outcome Statistics || Button || . || . || . || .
|-
| 27 || Outbound - Button - Activity Report || Button || . || . || . || .
|-
| 28 || Outbound - Button - Data Report || Button || . || . || . || .
|-
| 29 || Outbound - Button - Customised Reports || Button || . || . || . || .
|-
| 30 || Outbound - Button - Contact Analysis || Button || . || . || . || .
|-
| 31 || Outbound - Activity Times || List || . || intId,strName,tmeTotal || . || .
|-
| 32 || Outbound - Current Queue || Queue || . || . || . || .
|-
| 33 || Outbound - Complete Vs. Incomplete || FusionChart || pie3d || intTotal,strType || . || .
|-
| 34 || Outbound - Button - Set Queue || Button || . || . || . || .
|-
| 35 || Outbound - Button - Call backs || Button || . || . || . || .
|-
| 36 || Taken to Process || Button || . || . || . || .
|-
| 37 || Outbound - Button - Load More Data || Button || . || . || . || .
|-
| 38 || Outbound - Button - Manage Form || Button || . || . || . || .
|-
| 39 || Outbound - Button - Manage Custom Groups || Button || . || . || . || .
|-
| 40 || Outbound - Button - Dialler Integration || Button || . || . || . || .
|-
| 41 || Membership - Member Types || FusionChart || bar3d || intTotal,strType || . || .
|-
| 42 || Membership - Paid Unpaid || FusionChart || pie3d || intTotal,strType || . || .
|-
| 43 || Membership - Member Search || HTML || . || . || . || .
|-
| 44 || Membership - Button - Data Analysis || Button || . || . || . || .
|-
| 45 || Membership - Button - Instant Visualisation || Button || . || . || . || .
|-
| 46 || Membership - Button - Contact Statistics || Button || . || . || . || .
|-
| 47 || Membership - Button - Contact by Team || Button || . || . || . || .
|-
| 48 || Membership - Button - Contact Pattern || Button || . || . || . || .
|-
| 49 || Membership - Button - Group Communications - SMS || Button || . || . || . || .
|-
| 50 || Membership - Button - Group Communications - Email || Button || . || . || . || .
|-
| 51 || Security - Departments Breakdown || FusionChart || pie2d || intTotal,strName || . || .
|-
| 52 || Security - Role Breakdown || FusionChart || pie2d || intTotal,strName || . || .
|-
| 53 || Security - Lockouts || List || pie2d || strClient_Firstname,strClient_Surname,dteClient_LastLoginDateTime || . || .
|-
| 54 || Security - Last IPs || List || . || intCount,strIPAddress || . || .
|-
| 55 || Security - Last Logins || List || . || strClient_Firstname,strClient_Surname,dteClient_LastLoginDateTime || . || .
|-
| 56 || Security - Button - User Status Report || Button || . || . || . || .
|-
| 57 || Security - Button - Organogram || Button || . || . || . || .
|-
| 58 || Security - Button - Failed Logins || Button || . || . || . || .
|-
| 59 || Security - Button - IP Report || Button || . || . || . || .
|-
| 60 || Security - Button - Security Events || Button || . || . || . || .
|-
| 61 || Security - Button - Master Settings || Button || . || . || . || .
|-
| 62 || Security - Security Events || List || . || dteArticleView_DateTime,strUsername,strArticleView_Type,strArticleView_Comments || . || .
|-
| 63 || Security - New Users || List || . || strClient_Firstname,strClient_Surname,dteClient_DateCreated || . || .
|-
| 64 || Prebuild - Company - New This Month || Value || . || intTotal || . || .
|-
| 65 || Prebuild - Company - Pie by Owner || FusionChart || pie2d || intCount,strName || . || .
|-
| 66 || Prebuild - Company - Pie by Geographic Region || FusionChart || pie2d || intCount,strName || . || .
|-
| 67 || Prebuild - Company - Pie by Industry || FusionChart || pie2d || intCount,strName || . || .
|-
| 68 || Company - Worklist - My Companies || Button || . || . || . || .
|-
| 69 || Company - List - Most Recent || List || . || intId,strName,strLast_Modified,dteWhen || . || .
|-
| 70 || Prebuild - Company - Button - Form Edit || Button || . || . || . || .
|-
| 71 || Prebuild - Company - Management || Button || . || . || . || .
|-
| 72 || Prebuild - Company - Button - Lookup Company || Button || . || . || . || .
|-
| 73 || Prebuild - Company - GoogleMap || GoogleMap || . || . || . || .
|-
| 74 || Prebuild - Contact - New This Month || Value || . || intTotal || . || .
|-
| 75 || Prebuild - Contact - Pie by Owner || FusionChart || pie2d || intCount,strName || . || .
|-
| 76 || Prebuild - Contact - Oldest Callbacks || List || . || strName,dteReminder,strComment,dteLogged || . || .
|-
| 77 || Prebuild - Contact - My Contacts || Button || . || . || . || .
|-
| 78 || Prebuild - Contact - Button - Lookup Contact || Button || . || . || . || .
|-
| 79 || Prebuild - Contact - List - Most Recent || List || . || intId,strFirstName,strSurname,strEmail,strOwner,dteWhen || . || .
|-
| 80 || Prebuild - Contact - Contacts this month || FusionChart || bar3d || intCount,strName || . || .
|-
| 81 || Prebuild - Opportunity - Funnel || PipeFunnel || . || . || . || .
|-
| 82 || Prebuild - Opportunity - Sales History || FusionChart || line || intTotal,strDate || . || .
|-
| 83 || Prebuild - Opportunity - 90 day Score >= 75% || List || . || intTotal,strName || . || .
|-
| 84 || Prebuild - Opportunity - Soon to drop || List || . || intId,intTotal,strName,strOwner,strWhen || . || .
|-
| 85 || Prebuild - Opportunity - All Opportunities || Button || . || . || . || .
|-
| 86 || Prebuild - Opportunity - My Opportunities || Button || . || . || . || .
|-
| 87 || Mailbox - New Arrivals - Today || Value || . || intCount || . || .
|-
| 88 || Mailbox - New Arrivals - Longest Wait || Value || . || strWait || . || .
|-
| 89 || Prebuild - Mailbox - Incomplete Cases || Value || . || intCount || . || .
|-
| 90 || Prebuild - Mailbox - Open Case Longest Wait || Value || . || strWait || . || .
|-
| 91 || Prebuild - Mailbox - Closed This Week || Value || . || intCount || . || .
|-
| 92 || Prebuild - Mailbox - Buttton - Open Cases || Button || . || . || . || .
|-
| 93 || Prebuild - Mailbox - Button - Activity Times Last 30 Days || Button || . || . || . || .
|-
| 94 || Prebuild - Mailbox - Lookup BEmail || Button || . || . || . || .
|-
| 95 || Prebuild - Mailbox - My BEmails || Button || . || . || . || .
|-
| 96 || Prebuild - Mailbox - New cases opened by day || FusionChart || line || intTotal,strDate || . || .
|-
| 97 || Mailbox - Prebuild - Processed by day || FusionChart || bar3d || intTotal,strDate || . || .
|-
| 98 || Prebuild - Mailbox - Cases by agent for last 7 days || FusionChart || pie2d || intTotal,strAgent || . || .
|-
|}

File:Pane98.png

2018-03-09T17:30:23Z

Meabh Landers:

File:Pane97.png

2018-03-09T17:30:12Z

Meabh Landers:

File:Pane96.png

2018-03-09T17:30:01Z

Meabh Landers:

File:Pane95.png

2018-03-09T17:29:50Z

Meabh Landers:

File:Pane94.png

2018-03-09T17:29:39Z

Meabh Landers:

File:Pane93.png

2018-03-09T17:29:29Z

Meabh Landers:

File:Pane92.png

2018-03-09T17:29:19Z

Meabh Landers:

File:Pane91.png

2018-03-09T17:29:08Z

Meabh Landers:

File:Pane90.png

2018-03-09T17:28:57Z

Meabh Landers:

File:Pane89.png

2018-03-09T17:28:46Z

Meabh Landers:

File:Pane88.png

2018-03-09T17:28:36Z

Meabh Landers:

File:Pane87.png

2018-03-09T17:28:25Z

Meabh Landers:

File:Pane86.png

2018-03-09T17:28:16Z

Meabh Landers:

File:Pane85.png

2018-03-09T17:28:06Z

Meabh Landers:

File:Pane84.png

2018-03-09T17:27:54Z

Meabh Landers:

File:Pane83.png

2018-03-09T17:27:43Z

Meabh Landers:

File:Pane82.png

2018-03-09T17:27:32Z

Meabh Landers:

File:Pane81.png

2018-03-09T17:27:16Z

Meabh Landers:

File:Pane80.png

2018-03-09T17:27:05Z

Meabh Landers:

File:Pane79.png

2018-03-09T17:26:53Z

Meabh Landers:

File:Pane78.png

2018-03-09T17:26:40Z

Meabh Landers: